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Thread: Unclaimed Gift Orders Of Kindle Books - Amazon Just Pockets The Money?


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Notjohn

Posts: 23,776
Registered: 02/27/13
Re: Unclaimed Gift Orders Of Kindle Books - Amazon Just Pockets The Money?
Posted: Jan 20, 2015 3:08 AM   in response to: James Paris in response to: James Paris
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I am not talking about gift cards here, but gifting a copy of a Kindle book. I am adding this due to the fact that the first two responses are off topic and for some reason are responding to the issue of unused GIFT CARDS

They are essentially the same thing.

If a gift book (or card) hasn't been claimed, you can presumably ask for your money back or a credit to your account.

Good luck! -- NJ

The book: Notjohn's Guide to Kindle Publishing: Ten Steps to Formatting Your E-book for Sale on Amazon (Or Anywhere Else) (Revised 2015 Edition)

The blog: Notjohn's KDP Guide
James W. Farr (...

Posts: 16
Registered: 12/11/13
Re: Unclaimed Gift Orders Of Kindle Books - Amazon Just Pockets The Money?
Posted: Jan 20, 2015 6:32 AM   in response to: James Paris in response to: James Paris
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I have a similar complaint.My book was sold and then refunded in sixty days.Is it possible there is some residual payment to the author.The book is only sixty pages long and an e-book.I saw elsewhere on the site that there is some residual payment to the author everytime interenet is used to purchase his book,even if it is refunded.The cost of the transaction goes to the purchaser.Is that true?
cdalebrittain

Posts: 11,579
Registered: 03/05/11
Re: Unclaimed Gift Orders Of Kindle Books - Amazon Just Pockets The Money?
Posted: Jan 20, 2015 3:19 PM   in response to: James W. Farr (... in response to: James W. Farr (...
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No, sorry. Not sure where you got this.

If someone who is enrolled in Kindle Unlimited borrows a book, then the author gets some money ($1.43 for December). But if someone buys a book and then asks for a refund within 7 days (not 60), neither Amazon nor the author get anything.
James W. Farr (...

Posts: 16
Registered: 12/11/13
Re: Unclaimed Gift Orders Of Kindle Books - Amazon Just Pockets The Money?
Posted: Jan 20, 2015 4:24 PM   in response to: cdalebrittain in response to: cdalebrittain
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Thank you I understand now.
M SECCHIA

Posts: 3
Registered: 01/15/13
Re: Unclaimed Gift Orders Of Kindle Books - Amazon Just Pockets The Money?
Posted: Mar 20, 2015 6:39 AM   in response to: Notjohn in response to: Notjohn
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Here's the exact text off a Kindle Ebook gift:

Don’t have a Kindle? No problem. Get our free reading app. If you prefer something else, you can exchange for Amazon.com gift credit. Simply follow the steps to claim your gift.

And a little more once you got through the claim procedure:

ongratulations! You've been given a Kindle Book gift.

When you accept your gift you'll be able to immediately download your new Kindle Book to a Kindle device or Kindle reading application.

New to Kindle Books? Click to download our free reading applications for your computer or mobile device or learn more about the Kindle wireless reading device.

Want to exchange your gift? We'll be happy to offer you an Amazon.com Gift Credit of equivalent value good towards millions of Kindle Books and other items on Amazon.com.

Click to request a gift credit from customer service now.

Thanks, we received your request to exchange for a gift card.Your request to exchange your Kindle ebook gift for an Amazon.com Gift Card has been submitted to Customer Service. You will receive an email notification when your request has been processed, generally within seven days.

The amount of the gift card balance you receive will be equal to the amount paid for the Kindle ebook gift plus any applicable sales tax (after deducting any discounts or promotional credits) and will be applied to your account.

If you later choose to download your Kindle ebook gift and your gift exchange is not yet processed, your gift exchange will no longer be processed.

.... So yes, it's very easy to pick up a generous author's gift and turn it to something else. Makes you wonder why one would bother to gift Kindle books unless you're absolutely certain the recipient will indeed use the gift in the way that it is intended.
Jonathan Harbour

Posts: 24
Registered: 05/21/13
Re: Unclaimed Gift Orders Of Kindle Books - Amazon Just Pockets The Money?
Posted: Apr 13, 2015 9:22 AM   in response to: Peter Elliott in response to: Peter Elliott
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This is very true. Amazon has manipulated this feature so they can pocket unclaimed gifts the same way brick-n-mortar stores pocket lost gift cards. Amazon fans need not go on the defensive--I'm a huge fan of this company. But this is simply the truth. Why not? Why give a refund when you can flag a sale as "lost"?

A few years ago, you could send a digital gift item to someone and they had to claim that exact item. You could resend it. Now, I just visited my digital orders page, and noted that there is no resend button, and gifts are indeed no longer attached to a specific SKU. (For instance, gifting an individual MP3 song which I've done a few times, and was able to see that some did not claim it--I could send the code to someone else).

The only feature on the digital order details page now is "Archive Order". I can see if it's been claimed but once it's sent out, it's in the ether.

There is a solution to the problem, though. Instead of sending a gift code directly to someone, send the gift to yourself. (There is that option when you make the purchase). Then you can keep track of the code and use it yourself if a friend never claims it.
Boris Fernandez

Posts: 1
Registered: 06/19/15
Re: Unclaimed Gift Orders Of Kindle Books - Amazon Just Pockets The Money?
Posted: Jun 19, 2015 12:57 AM   in response to: James Paris in response to: James Paris
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Sorry but you can always contact their support and ask for a refund. Just did and it works.

+ Hello, my name is Divya. I'm here to help you today.+
I'm sorry about the problem with the Kindle gift book.
I'll help you with issuing a refund for this book in the form of gift card credit to your Amazon account. Is this OK for you?

So there is a way and even if it is not a small button to cancel and refund in the order view, it exist...
Notjohn

Posts: 23,776
Registered: 02/27/13
Re: Unclaimed Gift Orders Of Kindle Books - Amazon Just Pockets The Money?
Posted: Jun 19, 2015 3:06 AM   in response to: Boris Fernandez in response to: Boris Fernandez
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Yes, of course one can get the (unclaimed) money back!

But note that 1) most people probably don't bother, and 2) often enough, the money isn't really unclaimed but rather the recipient used the gift for something else.

Good luck! -- NJ

The book: Notjohn's Guide to Kindle Publishing: Ten Steps to Formatting Your E-book for Sale on Amazon (Or Anywhere Else)

The blog: Notjohn's KDP Guide
Marcin

Posts: 1
Registered: 06/19/15
Re: Unclaimed Gift Orders Of Kindle Books - Amazon Just Pockets The Money?
Posted: Jun 19, 2015 3:37 AM   in response to: Jonathan Harbour in response to: Jonathan Harbour
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That is strange :/
Tracy

Posts: 430
Registered: 05/01/15
Re: Unclaimed Gift Orders Of Kindle Books - Amazon Just Pockets The Money?
Posted: Jun 19, 2015 4:25 AM   in response to: Marcin in response to: Marcin
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There is actually a (sort of) work around for unclaimed ebook gifts (or any Amazon gift certificates). You can have the e-book gift sent to your email address (basically gifting it to yourself), and then forward the email to your gift receipiant. If they don't use it in whatever you consider to be a reasonable timeframe, you can redeem the code yourself for anything on Amazon. But keep in mind if the person later tries to redeem the code it won't work.
Notjohn

Posts: 23,776
Registered: 02/27/13
Re: Unclaimed Gift Orders Of Kindle Books - Amazon Just Pockets The Money?
Posted: Jun 19, 2015 9:44 AM   in response to: Marcin in response to: Marcin
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That is strange :/

Actually, it's not strange. It's erroneous. If you don't want Amazon to keep the money, you simply ask that it be refunded.

Good luck! -- NJ

The book: Notjohn's Guide to Kindle Publishing: Ten Steps to Formatting Your E-book for Sale on Amazon (Or Anywhere Else)

The blog: Notjohn's KDP Guide
robert santana

Posts: 3
Registered: 08/17/15
Re: Unclaimed Gift Orders Of Kindle Books - Amazon Just Pockets The Money?
Posted: Oct 4, 2016 8:03 AM   in response to: James Paris in response to: James Paris
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You have my deepest sympathy, James. I experienced the same BS with amazon. They DO NOT read. I sent a gift book to some asshole who never claimed it.Now it's in limbo.

-robert
robert santana

Posts: 3
Registered: 08/17/15
Re: Unclaimed Gift Orders Of Kindle Books - Amazon Just Pockets The Money?
Posted: Oct 4, 2016 8:05 AM   in response to: Notjohn in response to: Notjohn
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If only. Amazon does NOT list a book gift for refunds.
Notjohn

Posts: 23,776
Registered: 02/27/13
Re: Unclaimed Gift Orders Of Kindle Books - Amazon Just Pockets The Money?
Posted: Oct 5, 2016 2:31 AM   in response to: robert santana in response to: robert santana
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Perhaps they just don't like you. I have been refunded for an unclaimed Kindle gift.

Good luck! -- NJ

The book: Notjohn's Guide to Kindle Publishing 2016

The blog: Notjohn's KDP Guide
Erica R. Lomelino

Posts: 1
Registered: 03/09/17
Re: Unclaimed Gift Orders Of Kindle Books - Amazon Just Pockets The Money?
Posted: Mar 23, 2017 1:06 PM   in response to: James Paris in response to: James Paris
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Gifting for Kindle

Customers can gift all titles available through KDP on Amazon.com, through wish lists or book detail pages. The only current exception is for titles that are not available in the country where the customer lives.

Your royalties will be based on the price and royalty option selected at the time the Kindle gift was purchased. After the gift recipient downloads your title, your royalties will accrue, and the sale will show on your reports. A gift sale counts toward a sales rank only if it is redeemed within 24 hours by the recipient.

You are welcome to gift your book to as many people as you like to help promote it. Be aware that gift recipients have the option of choosing a gift certificate instead. Also, as with all Kindle sales, gift recipients have the option to return the gift within 7 days of downloading. Learn more on the Amazon Help page, Give and Receive Kindle Devices and Books.
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