It's been awhile since I published something new. The ebook went up a day or so ago. I remember the look inside took bit to show up, but I though the cover image showed up right away. Apparently, I am remembering incorrectly.
Does anyone know how long it takes for the cover to show up on Amazon?
I've done a couple of cover changes on existing books that weren't selling well in the last couple of months and it took almost a week for the new cover to show up. If it is a new book however, the cover should go live right away as Cynthia said.
They did reply and said. The image I have is within the correct guidelines and it should have appeared. The person said to give it one more day, if if didn't appear to contact him/her again (androgynous name), and they would escalate it.
Yesterday for the first time in the almost 3 years I've been on KDP I changed a cover, the book went live and the old cover was still on the product page. Every time I changed a cover before, the new cover was there when the book went live after the review process.
I submitted the new cover again last night and when I got up this morning the book was live but the old cover is still there in all the stores, so something is definitely off. I actually came here to find out if anyone else was having this problem. I'll wait a day or two and see if it appears.