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Thread: Amazon problem solvers USA workers?


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Permlink Replies: 2 - Pages: 1 - Last Post: Dec 27, 2011 9:39 AM Last Post By: inyun
inyun

Posts: 5,850
Registered: 10/16/11
Amazon problem solvers USA workers?
Posted: Dec 26, 2011 9:47 AM
 
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Does anyone know if Amazon outsource it's problem solving to another country such as India? If they do, then all our concerns about the Amazon staff working on our holidays would not be valid.
notjohn

Posts: 15,241
Registered: 01/06/10
Re: Amazon problem solvers USA workers?
Posted: Dec 27, 2011 3:38 AM   in response to: inyun in response to: inyun
 
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In my experience, most emails from the KDP staff seem to be signed by residents of the Subcontinent, much as is the case with my calls to United Airlines customer service.
inyun

Posts: 5,850
Registered: 10/16/11
Re: Amazon problem solvers USA workers?
Posted: Dec 27, 2011 9:39 AM   in response to: notjohn in response to: notjohn
 
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Thanks for your reply.

I have had very little problems with Amazon's response time. Diesel is bad and Smashwords takes awhile to respond.
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