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Permlink Replies: 13 - Pages: 1 - Last Post: Oct 5, 2017 1:03 PM Last Post By: Notjohn
jo sayer

Posts: 2
Registered: 12/21/15
Logged in, but keeps going back to login page.
Posted: Jan 10, 2016 6:37 PM
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@kdpadmin

I have two accounts with kdp.

One which was suspended by Amazon 2 years ago when my ex partner complained that I was publishing his books without permission (I wasn't but that's another story and court case - that I won by the way) - this account published two different authors.

The other has been running since the previous one was suspended and publishes 5 books by two authors.

I have tried logging in to my account, but I cannot see my bookshelf, nor can I download any reports - thankfully I can get on here, because everytime I try the "contact us" button it keeps asking me to login - even though I'm logged in....and when I log in again it keeps taking me to the home page with the login on the right. The five books that I am currently "publishing" by this account are still being sold - so why can't I get onto my bookshelf - and why can't I download any reports?

I thought I may have muddled up which was the suspended account - so logged in using my suspended account email. Again - I cannot see the bookshelf, BUT i can download reports and according to those reports that account is still selling one of the books that I am publishing on the other account.

Can someone please tell me what is going on. AND change the system so that when the account appears to be blocking you, you can at least "contact" you.
Donna St Felix

Posts: 5,438
Registered: 09/18/13
Re: Logged in, but keeps going back to login page.
Posted: Jan 10, 2016 9:14 PM   in response to: jo sayer in response to: jo sayer
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jo sayer wrote:
@kdpadmin
I have two accounts with kdp.
One which was suspended by Amazon 2 years ago when my ex partner complained that I was publishing his books without permission (I wasn't but that's another story and court case - that I won by the way) - this account published two different authors.
The other has been running since the previous one was suspended and publishes 5 books by two authors.
I have tried logging in to my account, but I cannot see my bookshelf, nor can I download any reports - thankfully I can get on here, because everytime I try the "contact us" button it keeps asking me to login - even though I'm logged in....and when I log in again it keeps taking me to the home page with the login on the right. The five books that I am currently "publishing" by this account are still being sold - so why can't I get onto my bookshelf - and why can't I download any reports?
I thought I may have muddled up which was the suspended account - so logged in using my suspended account email. Again - I cannot see the bookshelf, BUT i can download reports and according to those reports that account is still selling one of the books that I am publishing on the other account.
Can someone please tell me what is going on. AND change the system so that when the account appears to be blocking you, you can at least "contact" you.

This is a forum for authors so we can't help as you would like.
Per what you described with the books, you have a mess and customer service may have booted you due to it. Did you check your spam folder for an email from them?
Try a different browser if you are using IE and that 'may' solve your log-in problem.
jo sayer

Posts: 2
Registered: 12/21/15
Re: Logged in, but keeps going back to login page.
Posted: Jan 10, 2016 11:11 PM   in response to: Donna St Felix in response to: Donna St Felix
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Thanks for your reply Donna, but this is a forum for people who publish through KDP, and this thread is for "publisher support" - "Account Issues".

I publish different authors via KDP and have been doing so since 2011 - as an indie publisher I don't get to play with the big boys and girls!!

KDP Support - are you out there?
Notjohn

Posts: 22,969
Registered: 02/27/13
Re: Logged in, but keeps going back to login page.
Posted: Jan 11, 2016 3:09 AM   in response to: jo sayer in response to: jo sayer
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KDP Support - are you out there?

I'm afraid not. You can use the Contact Us option (bottom of this page, right side) to ask Support for help. However, if your account has been closed, or you're using the wrong log-in email, it won't get through. In that case, you can email kdp-support@amazon.com (I don't know if that still works, but it used to).

Good luck! -- NJ

The book: Notjohn's Guide to Kindle Publishing 2016

The blog: Notjohn's KDP Guide
Saint Malo

Posts: 1
Registered: 01/14/16
Re: Logged in, but keeps going back to login page.
Posted: Jan 14, 2016 6:49 AM   in response to: Notjohn in response to: Notjohn
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Nobody to help out here...
Alu Rennais

Posts: 1
Registered: 01/14/16
Re: Logged in, but keeps going back to login page.
Posted: Jan 14, 2016 6:51 AM   in response to: Saint Malo in response to: Saint Malo
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Nobody can help, so ?
cdalebrittain

Posts: 11,125
Registered: 03/05/11
Re: Logged in, but keeps going back to login page.
Posted: Jan 14, 2016 7:53 AM   in response to: Alu Rennais in response to: Alu Rennais
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As already noted, this is an authors' forum. We cannot do anything with your particular account. Contact KDP admin as already noted. They are the only ones who can help you.
monkey2009

Posts: 2,031
Registered: 06/03/12
Re: Logged in, but keeps going back to login page.
Posted: Jan 14, 2016 11:09 AM   in response to: cdalebrittain in response to: cdalebrittain
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Does anyone bother to read the previous posts do you think? Or just keep asking until they hear the answer they want?
thrasherll

Posts: 5,049
Registered: 06/27/12
Re: Logged in, but keeps going back to login page.
Posted: Jan 14, 2016 12:50 PM   in response to: cdalebrittain in response to: cdalebrittain
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People seem to find the title of this forum confusing. It is Publisher Support because people self-PUBLISH their books on KDP. We are the pubilshers, Amazon is the book store that provides us with a way to sell our books. None of the publishers using the forum has any way to access any other publisher's account.

L. L. Thrasher
benarroch

Posts: 969
Registered: 12/16/10
Re: Logged in, but keeps going back to login page.
Posted: Jan 15, 2016 12:26 AM   in response to: thrasherll in response to: thrasherll
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This is what I understand:

You have been asking your friends to subscribe to KU, and read your books. Your friends have taken the 30 days free trial and not renewed the subscription.

You probably have a lot of friends and amazon think this is against their policy.
If one or two people did this and read all your books it may be fine, if twenty did it then it may not be fine, if 100 people do it then there is a problem.

If this is the case just stop doing it, that's what they ask.

This is not completely illegal or against the agreement, but it is against the way amazon sees the agreement you have signed.

I have often wondered how long before we hear about someone selling these kind of services.
cdalebrittain

Posts: 11,125
Registered: 03/05/11
Re: Logged in, but keeps going back to login page.
Posted: Jan 15, 2016 11:42 AM   in response to: benarroch in response to: benarroch
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Ben, I think you responded to the wrong thread. The "I got suspended" thread from Lynette had exactly the problem you describe. She's now been banned--but is still posting.
Doug Crowe

Posts: 1
Registered: 02/07/14
Re: Logged in, but keeps going back to login page.
Posted: Mar 30, 2016 7:45 AM   in response to: jo sayer in response to: jo sayer
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I am having the EXACT same issue, but did not have a suspension or anything.

I sent an email, left 2 messages but am getting no assistance. Does anyone know if there is an alternate support area? I've got a launch happening tomorrow and I need access to my account.
JEREMY ANAYA

Posts: 1
Registered: 10/05/17
Re: Logged in, but keeps going back to login page.
Posted: Oct 5, 2017 12:19 PM   in response to: Doug Crowe in response to: Doug Crowe
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same problem
Notjohn

Posts: 22,969
Registered: 02/27/13
Re: Logged in, but keeps going back to login page.
Posted: Oct 5, 2017 1:03 PM   in response to: JEREMY ANAYA in response to: JEREMY ANAYA
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same problem

Same answer!

You get the circular route back to the log-in page because you are using the wrong log-in information. You get no answer from Support because you are not writing from a recognized KDP account.

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
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