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Thread: Mismatch in transaction report and monthly sales report


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Permlink Replies: 74 - Pages: 5 [ 1 2 3 4 5 | Next ] - Last Post: Mar 5, 2012 6:49 AM Last Post By: albero50
casiaa

Posts: 91
Registered: 08/15/11
Mismatch in transaction report and monthly sales report
Posted: Feb 15, 2012 12:09 PM
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There is a mismatch in my month to date sales report of January and the transaction report of January. The transaction report is showing less units sold.
Has anyone else faced this problem? If yes how did you solve it?
fuzzybluetoesock

Posts: 156
Registered: 06/01/11
Re: Mismatch in transaction report and monthly sales report
Posted: Feb 15, 2012 2:43 PM   in response to: casiaa in response to: casiaa
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You're not alone. Several folks (myself included) have noticed the same glitch. Just send Amazon a quick email and let them know about your discrepancy then join the waiting game. They are aware of the glitch so I'm sure it will be rectified as soon as possible.
kdpadmin

Posts: 1,459
Registered: 01/01/70
Re: Mismatch in transaction report and monthly sales report
Posted: Feb 15, 2012 3:42 PM   in response to: casiaa in response to: casiaa
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UPDATE - February 16, 2012 9:40 AM PST

The issue that caused the incorrect display of sales in the January Prior Month’s Royalties report has been fixed. To see the updated version, click “Reports” at the top of this page and re-download the file before viewing. It’s possible the incorrect original file may still be saved in your temporary internet files.
 
This reporting display issue has not impacted any royalties due and no sales transactions were lost. We apologize for any inconvenience this may have caused, and appreciate your understanding.
 
If you have any further questions or concerns, be sure to click the “Contact Us” link at the bottom of the page to let us know.


Hello casiaa and lynnmitch,

You’re correct -- we are experiencing a reporting issue where information displayed in the Prior Month's Royalties report doesn’t match the Month-to-Date paid sales data. We can assure you this reporting issue does not affect royalties, and our engineers are working to resolve this as quickly as possible. We’ll post another update here once this is resolved.

Thanks for your patience and understanding.

Regards,

Steph D.
Kindle Direct Publishing Team
========================

Message was edited by: kdpadmin
augustoalvaro

Posts: 3
Registered: 06/13/11
Re: Mismatch in transaction report and monthly sales report
Posted: Feb 15, 2012 4:33 PM   in response to: casiaa in response to: casiaa
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Dear Casiaa,

I wasn't aware of that.

I got this email from KDP. Hope it helps.

"Hello,

We're experiencing a reporting issue where information displayed in the Prior Month's Royalties report doesn’t match the Month-to-Date paid sales data. We can assure you this reporting issue does not affect royalties, and our engineers are working to resolve this as quickly as possible.

We’ll update this English forum thread once this issue is fixed: http://forums.kindledirectpublishing.com/kdpforums/thread.jspa?threadID=28833

Thanks for your patience and understanding.

Regards,

Steph D.
Kindle Direct Publishing Team "

justjoanjw

Posts: 1
Registered: 02/16/12
Re: Mismatch in transaction report and monthly sales report
Posted: Feb 15, 2012 4:35 PM   in response to: casiaa in response to: casiaa
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I DID notice that, but since I'm new at posting my own books on Kindle, I thought I was reading something wrong. thanks for pointing this out.
lunisia

Posts: 49
Registered: 08/05/09
Re: Mismatch in transaction report and monthly sales report
Posted: Feb 15, 2012 4:37 PM   in response to: casiaa in response to: casiaa
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I haven't read this entire thread, so ignore me if you already know - but I just received an e-mail from the tech folks at Kindle Direct Publishing about this issue. It seems there is a glitch of some kind in the reporting function, and theyr'e working on it. They assured me that actual [i]payment [/i]of royalties are not being affected - only the reporting of said royalties.

I've been publishing for Kindle since 2008 and can honestly say that Amazon has responded quickly, efficiently and courteously with any and all issues I might have had. Give it some time and I'm sure they'll have things shipshape quickly.
saugrenue

Posts: 94
Registered: 02/22/08
Re: Mismatch in transaction report and monthly sales report
Posted: Feb 15, 2012 4:39 PM   in response to: casiaa in response to: casiaa
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Thank you casiaa,

I just received the email from KDP. Luckily, they are working on rectifying the errors.

Phew!

Cheers. Suzanne White
2old4this

Posts: 26
Registered: 02/18/11
Re: Mismatch in transaction report and monthly sales report
Posted: Feb 15, 2012 4:41 PM   in response to: casiaa in response to: casiaa
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I got the notice as well. I'm keeping my day job until this has been fixed. Can't live on Obama's 'Hope and Change' alone. Jack

http://awesome.webplus.net/hellships/
geddyleeisgod

Posts: 1
Registered: 02/16/12
Re: Mismatch in transaction report and monthly sales report
Posted: Feb 15, 2012 4:42 PM   in response to: casiaa in response to: casiaa
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Yes - it says that on Jauary 28th, I sold 246 units, but my royalty was just $2.79! Seems like something's amiss there?
mangus645

Posts: 15
Registered: 07/21/10
Re: Mismatch in transaction report and monthly sales report
Posted: Feb 15, 2012 4:46 PM   in response to: casiaa in response to: casiaa
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Should I return my Rolls-Royce?
sean71718

Posts: 1
Registered: 02/16/12
Re: Mismatch in transaction report and monthly sales report
Posted: Feb 15, 2012 4:51 PM   in response to: 2old4this in response to: 2old4this
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So which column is wrong? Units sold? Or royalties paid?
2ndhandstory

Posts: 263
Registered: 07/19/09
Re: Mismatch in transaction report and monthly sales report
Posted: Feb 15, 2012 4:52 PM   in response to: kdpadmin in response to: kdpadmin
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I understand a glitch and I respect Amazon for sending an email out to let us know. I just got one randomly? However it states it does not affect our royalties. I disagree. The report I received today for Jan sales is 300 books shy of what the month to date Jan was showing. Meaning Im out 300 sales from what they stated on the month to date.
gojake

Posts: 324
Registered: 07/29/11
Re: Mismatch in transaction report and monthly sales report
Posted: Feb 15, 2012 4:55 PM   in response to: 2ndhandstory in response to: 2ndhandstory
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My number sold are shy as well, across the board. Should we contact them, or since many have and they are aware of the glitch, they'll fix it?
raider_fan

Posts: 5
Registered: 11/26/07
Re: Mismatch in transaction report and monthly sales report
Posted: Feb 15, 2012 4:55 PM   in response to: casiaa in response to: casiaa
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Given that this is a digital environment, authors cannot determine what their actual sales are.

Therefore, this mismatch in numbers is alarming. How do we know which is right? The higher number or the lower number?

We have no way of knowing what our actual sales are and have no way of knowing if Amazon is making other errors.

Any author who gets any level of sales will likely bolt to another publisher at first opportunity. This is a real, alarming trust issue.
jweil34

Posts: 3
Registered: 01/17/12
Re: Mismatch in transaction report and monthly sales report
Posted: Feb 15, 2012 5:07 PM   in response to: casiaa in response to: casiaa
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I do not trust Amazon. They are trying to tell me that books sold during my promo period for Esmeralda do not count because they were free of charge. It that's true, then I should not have sold anything.

However, I was paid for books sold during my promo period for El Aguila. What's the difference between the two? They gave me the runaround, and I still don't trust them.

How can you trust a leviathan that is out to destroy the publishing industry?

James M. Weil
Legend
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