There is a mismatch in my month to date sales report of January and the transaction report of January. The transaction report is showing less units sold.
Has anyone else faced this problem? If yes how did you solve it?
You're not alone. Several folks (myself included) have noticed the same glitch. Just send Amazon a quick email and let them know about your discrepancy then join the waiting game. They are aware of the glitch so I'm sure it will be rectified as soon as possible.
The issue that caused the incorrect display of sales in the January Prior Month’s Royalties report has been fixed. To see the updated version, click “Reports” at the top of this page and re-download the file before viewing. It’s possible the incorrect original file may still be saved in your temporary internet files.
This reporting display issue has not impacted any royalties due and no sales transactions were lost. We apologize for any inconvenience this may have caused, and appreciate your understanding.
If you have any further questions or concerns, be sure to click the “Contact Us” link at the bottom of the page to let us know.
Hello casiaa and lynnmitch,
You’re correct -- we are experiencing a reporting issue where information displayed in the Prior Month's Royalties report doesn’t match the Month-to-Date paid sales data. We can assure you this reporting issue does not affect royalties, and our engineers are working to resolve this as quickly as possible. We’ll post another update here once this is resolved.
Thanks for your patience and understanding.
Kindle Direct Publishing Team
We're experiencing a reporting issue where information displayed in the Prior Month's Royalties report doesn’t match the Month-to-Date paid sales data. We can assure you this reporting issue does not affect royalties, and our engineers are working to resolve this as quickly as possible.
I haven't read this entire thread, so ignore me if you already know - but I just received an e-mail from the tech folks at Kindle Direct Publishing about this issue. It seems there is a glitch of some kind in the reporting function, and theyr'e working on it. They assured me that actual [i]payment [/i]of royalties are not being affected - only the reporting of said royalties.
I've been publishing for Kindle since 2008 and can honestly say that Amazon has responded quickly, efficiently and courteously with any and all issues I might have had. Give it some time and I'm sure they'll have things shipshape quickly.
I understand a glitch and I respect Amazon for sending an email out to let us know. I just got one randomly? However it states it does not affect our royalties. I disagree. The report I received today for Jan sales is 300 books shy of what the month to date Jan was showing. Meaning Im out 300 sales from what they stated on the month to date.
I do not trust Amazon. They are trying to tell me that books sold during my promo period for Esmeralda do not count because they were free of charge. It that's true, then I should not have sold anything.
However, I was paid for books sold during my promo period for El Aguila. What's the difference between the two? They gave me the runaround, and I still don't trust them.
How can you trust a leviathan that is out to destroy the publishing industry?