According to Amazon's policy, an ebook could be returned within 7 days.
Well, that's not true. In February I had NO units sold on amazon.co.uk till the 18th, and today (18th) a returned copy appeared - which means that if it had been purchased, this has happened no earlier than January 31st.
On the other hand, I'd like to know if and how amazon keeps track of who returns a book - if it has been one of the freebies or really a purchased copy.
All the returned copies appear as "purchased"- is this really the case ??
When I download a book from the Kindle store a receipt is viewable that states the amount. If it was free, it shows as a $0.00 purchase. At any time I can look at my digital purchases in my account and I will see the amount paid, even if it is $0.00. I'm positive that Customer Service wouldn't automatically refund an amount that I didn't pay.
Do you have an Amazon account? Test it and try to get a refund for a free book in the Kindle store. I doubt you'd succeed.
Strange as it sounds that's what's been happening, I had 3 (extremely unusual) returns in the last two months, and the three of them have shown up on the report at the same time of the sale. I check my report several times a day and I've seen the pattern. ie:
Units sold = 1, Units refunded = 1, net units sold = 0
Now, I don't know how the refund process works, but I wonder how you can accept a return without the actual product being returned. Beats me.
Well, in this case, whoever bought it, returned it at the same time of the purchase (and how does this work?)
Maybe pure coincidence, but I was checking my sales on all amazon sites and first there were no sales on amazon.co.uk. Then no later than a minute after I checked my amazon.es, I went back to amazon.co.uk and a sold and a returned copy appeared. That's why I found it weird.
Please get a grip, there are more returns now than ever since the KDP Select has been introduced. People buy the books in error, return them and then borrow them if they are eligible. Amazon is running a promotion of their own right now. A thirty day free trial of their Prime Membership. Yeah, they use us as a means to an end, but ultimately we still get paid for our work.
I know it's hard not to stress over a return, "Did they hate my book? Does it have typos? Does my book suck?"
Stack up your positive sales against the negatives. I'm sure you're all winning that battle. Between your product description and the rather generous free sample provided, I tend to believe that most returns are due to errors by the purchaser. Perhaps they buy two by mistake and return one of them. The possibilities are numerous, but in the end, just keep writing, you will only get better, and remember, people return books by major authors all the time!