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Thread: Scam email or real email?


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whitedragon77

Posts: 33
Registered: 09/22/11
Scam email or real email?
Posted: May 3, 2016 9:50 AM
 
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I received this email today. It states it's from kdp-support@amazon.com and the email states:

"Hello,

As part of our ongoing efforts to improve the Kindle Direct Publishing (KDP) program, we're changing the default payment method in your country to Electronic Funds Transfer (EFT) in September of this year. Checks will no longer be offered as a payment method.

EFT payments are paperless, secure, and fast. This environmentally friendly method deposits royalties directly into your bank account, with no minimum payment threshold. This means you will be paid electronically in full 60 days after the end of every month for sales within that month. Instead of waiting up to three weeks for your check to arrive, EFT payments should appear in your bank account within five days after the end of the month.

Our records indicate you are eligible to receive the following pending royalties by switching to EFT:

$67.27

Please sign up before May 15th to receive your next payment via EFT. Switch by adding the following banking details to your KDP account:

1. Log in: https://kdp.amazon.com
2. Click "(Your Name's) Account" at the top
3. Under "Your Royalty Payments," click "Add a bank account"
4. Select your country of residence and click "OK"
5. Enter your bank account information according to your country requirements and click "Done"
6. Click the plus sign next to the marketplace you want to update, and change the "Pay my royalties via" option from check to EFT
7. Select your preferred currency and click "Add bank account" to add your bank account to each marketplace you update
8. Click "Save"

For more information on Payment Updates, please see Help:

https://kdp.amazon.com/help?topicId=A1DQ6GVCJZ4IXJ

For additional questions, please contact us by replying to this email, or by selecting "Account - Change Banking Information" on our Contact page:

https://kdp.amazon.com/contact-us

Kind regards,

The Kindle Direct Publishing Team

©1996-2016, Amazon.com, Inc. or its affiliates. All Rights Reserved. Amazon and Kindle are trademarks of Amazon.com, Inc. or its affiliates. 410 Terry Avenue North Seattle, Washington 98109 US

Please note: This is a transactional message regarding your account. Your subscription preferences will continue to be honored for all future commercial e-mails from Kindle Direct Publishing."

What I don't understand is that this is the same address as all other kdp emails I receive but a) I am already set up for EFT (although it only includes US, JP, and IN? and b) I have NO idea where that amount of $67.27 is coming from.
Someone please help.
Donna St Felix

Posts: 5,475
Registered: 09/18/13
Re: Scam email or real email?
Posted: May 4, 2016 12:47 AM   in response to: whitedragon77 in response to: whitedragon77
 
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Do NOT click on the link in the email.
Go to your account direct by typing in the website and check your information for what you have entered or need to change.
keverne

Posts: 4
Registered: 03/10/12
Re: Scam email or real email?
Posted: May 4, 2016 5:48 AM   in response to: Donna St Felix in response to: Donna St Felix
 
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Yes, I got this email too. I'm in Britain.
Amy Robertson

Posts: 8
Registered: 12/22/12
Re: Scam email or real email?
Posted: May 4, 2016 7:28 AM   in response to: whitedragon77 in response to: whitedragon77
 
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So, is this for real or not? I received it as well.
whitedragon77

Posts: 33
Registered: 09/22/11
Re: Scam email or real email?
Posted: May 4, 2016 7:45 AM   in response to: whitedragon77 in response to: whitedragon77
 
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Of course I didn't click on anything. But it appears to be real as A LOT of people have gotten this same email and the sender email and format look EXACTLY like all other KDP emails. I'm just confused as to where those unpaid royalties are coming from. I send KDP a message but haven't heard back yet. It would be really nice if they cleared up any confusion. They should know that when you tell people you owe them money there's going to be TONS of suspicion and doubt.
Donna St Felix

Posts: 5,475
Registered: 09/18/13
Re: Scam email or real email?
Posted: May 4, 2016 8:13 AM   in response to: whitedragon77 in response to: whitedragon77
 
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whitedragon77 wrote:
Of course I didn't click on anything. But it appears to be real as A LOT of people have gotten this same email and the sender email and format look EXACTLY like all other KDP emails. I'm just confused as to where those unpaid royalties are coming from. I send KDP a message but haven't heard back yet. It would be really nice if they cleared up any confusion. They should know that when you tell people you owe them money there's going to be TONS of suspicion and doubt.

Saying that you have money is the ploy to get you to do what they want. All can be seen THAT IS by going to the website yourself and into your account. On another forum, some say 'humerus' (or some such thing) is in the URL.
whitedragon77

Posts: 33
Registered: 09/22/11
Re: Scam email or real email?
Posted: May 4, 2016 8:50 AM   in response to: Donna St Felix in response to: Donna St Felix
 
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There is nothing in the URL except KDP's official email and all links lead to secured Amazon pages.

As far as I can see there isn't a section where it says royalties owed on the accounts page (past what you've made for the month so far, that is).. Unless I'm missing something. But why would scammers be using KDP's official email? And there have been enough enquiries about it now that if it'd been fake they would have addressed it. I've sent a second message to them asking.

Edited by: whitedragon77 on May 4, 2016 8:51 AM

Edited by: whitedragon77 on May 4, 2016 9:19 AM
thrasherll

Posts: 5,052
Registered: 06/27/12
Re: Scam email or real email?
Posted: May 4, 2016 12:21 PM   in response to: whitedragon77 in response to: whitedragon77
 
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whitedragon77 wrote:
Of course I didn't click on anything. But it appears to be real as A LOT of people have gotten this same email and the sender email and format look EXACTLY like all other KDP emails. I'm just confused as to where those unpaid royalties are coming from. I send KDP a message but haven't heard back yet. It would be really nice if they cleared up any confusion. They should know that when you tell people you owe them money there's going to be TONS of suspicion and doubt.

Could the royalties be for a country other than the ones you say you already get EFTs from? The money could be very small monthly royalties that have been adding up slowly because a $100 minimum is required before a check will be sent.

L. L. Thrsaher

F Furlin

Posts: 224
Registered: 08/04/14
Re: Scam email or real email?
Posted: May 4, 2016 12:29 PM   in response to: whitedragon77 in response to: whitedragon77
 
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I received this letter as well.

The claim is that in September the default payments methods to certain countries will switch to EFT and the cheque (check) payment option will no longer be supported. I'm in Canada and we're on the list. The problem is I checked with my bank last night and they will still treat it as a wire transfer with the accompanying 17.50 charge per transaction, so I'm looking into setting up a US acct instead.

You mentioned US, Japan and India royalties already being set up for EFT. Have you set up the other markets yet? Perhaps the $67.27 you are seeing is a reflection of amounts in other markets that have yet to meet the $100 threshold. If you look back over your monthly reports you may be able to find them. (albeit in other currencies)

Lauren
Joseph M Erhardt

Posts: 4,461
Registered: 12/21/15
Re: Scam email or real email?
Posted: May 4, 2016 1:34 PM   in response to: whitedragon77 in response to: whitedragon77
 
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whitedragon77 wrote:
There is nothing in the URL except KDP's official email and all links lead to secured Amazon pages.

Though I will say that a Subject Line that goes

Action Needed: Get Paid Faster!

just about screams "delete this message". It could have been composed just a teensy bit better. :)
whitedragon77

Posts: 33
Registered: 09/22/11
Re: Scam email or real email?
Posted: May 4, 2016 2:49 PM   in response to: thrasherll in response to: thrasherll
 
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That's what I was wondering although people are reporting their emails say amounts slightly over $100 . . . but maybe not from the same country?
whitedragon77

Posts: 33
Registered: 09/22/11
Re: Scam email or real email?
Posted: May 4, 2016 2:51 PM   in response to: F Furlin in response to: F Furlin
 
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Yes, I did just set the others up. And that was the only explanation that I could come up with because I have sold a few books in other markets so maybe they just added up. Although, I didn't have ANY problems switching it all to EFT . . . nothing required a wire transfer instead like other people are mentioning but I guess they are from other countries maybe.
whitedragon77

Posts: 33
Registered: 09/22/11
Re: Scam email or real email?
Posted: May 4, 2016 2:52 PM   in response to: Joseph M Erhardt in response to: Joseph M Erhardt
 
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Oh yes, I agree with you there! Lol, whoever was in charge of this email (if in fact real) made a bad judgement call with that one, lol
weebler

Posts: 5
Registered: 02/13/12
Re: Scam email or real email?
Posted: May 5, 2016 5:13 PM   in response to: F Furlin in response to: F Furlin
 
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I got the email too-I was surprised since I havent bothered to look at royalties (since they do not give you a total sum that is easy to find) and I wasn't close to $100. I did not click on the email link.
The royalty calculation appears correct from counting it myself--but what is this about a Canadian bank charging $17?
So India, Japan, and others accept Electronic transfer but Canada (as usual) is in the Dark Ages?
F Furlin

Posts: 224
Registered: 08/04/14
Re: Scam email or real email?
Posted: May 5, 2016 5:37 PM   in response to: weebler in response to: weebler
 
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Someone in another thread mentioned that they are in Canada as well, set up for EFT at a credit union and are not charged.

Maybe it's just my bank (one of the big five) or possibly just the people I happen to contact.

Lauren,
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