Bookshelf | Reports | Community | KDP Select

Home » Amazon KDP Support » Publisher Support » Payment Issues

Thread: How payments work.


Reply to this Thread Reply to this Thread Search Forum Search Forum Back to Thread List Back to Thread List

Permlink Replies: 46 - Pages: 4 [ Previous | 1 2 3 4 | Next ] - Last Post: Jul 30, 2012 7:47 AM Last Post By: wardwebb
maud986

Posts: 37
Registered: 10/07/11
Re: How payments work.
Posted: Apr 22, 2012 5:32 AM   in response to: keya458 in response to: keya458
Click to report abuse...   Click to reply to this thread Reply
Here's how it was for me. I started at the end of October, got my first UK sales in Nov. not enough for a payment,sold some more in Dec, end of February received a EFT (electronic fund transfer) advice from my UK bank paid direct to my account with nothing taken out. End of March I received another EFT payment for January also with no deductions. I expect the February payment this month. These sales were all in UK. I have just 3 sales in the US for which I have not yet reached the total for royalties. Hope this helps. I am UK based.
wardwebb

Posts: 29
Registered: 01/29/12
Re: How payments work.
Posted: May 1, 2012 11:29 AM   in response to: serenityvalley in response to: serenityvalley
Click to report abuse...   Click to reply to this thread Reply
I am experiencing the same issue. I opted for checks to be mailed, so I understand there's a $100 cap. I also realize that they mail a check out 60 days after the $100 has been reached. What I don't understand is - I reached the $100 (and then some) in January. I still haven't received a dime from Amazon. I started publishing in November 2011 and had pretty consistent sales since that point - no idea if I'll ever see a check at this point.
There isn't really a way to contact or inquire either. So - I signed up for Smashwords in the hopes that they'll get around to sending me a check once in a while.
What's the most frustrating about it is that I can SEE the dollar amount I've earned - and I could really use that money...oh well...
daisyflo

Posts: 2
Registered: 01/23/12
Re: How payments work.
Posted: May 1, 2012 12:52 PM   in response to: serenityvalley in response to: serenityvalley
Click to report abuse...   Click to reply to this thread Reply
If you are being paid directly into your bank, do Amazon send you notification that you've been paid? Thanks in advance :)
wardwebb

Posts: 29
Registered: 01/29/12
Re: How payments work.
Posted: May 2, 2012 7:49 AM   in response to: daisyflo in response to: daisyflo
Click to report abuse...   Click to reply to this thread Reply
I'm being paid directly by check - I presume. I can't really say as I haven't received anything yet. I've done all the calculations and reading up on the policies and I am still not understanding why I haven't received a payment yet.
I cleared the $100 cap 3 months ago - and have been accumulating more each month since then. Shouldn't I have received SOME form of payment? It's been 6 months since I started selling copies?
Based on past frustrations with Amazon, I'm just trying to overlook it and hope for the best, knowing eventually when they're ready - they'll send a check for some random amount. I just expected it to go as stated in their guidelines but it really/truly does NOT happen that way.
We're basically at the mercy of KDP. Maybe I'll get paid for my work. Maybe not. Who can say...
rashgang

Posts: 18
Registered: 03/15/12
Re: How payments work.
Posted: May 3, 2012 3:30 AM   in response to: serenityvalley in response to: serenityvalley
Click to report abuse...   Click to reply to this thread Reply
thanks for the information.

I have an question, where do i find whether i have choose check or another. Because when i click the back account its not showing my country.
But i have just earned $3 till now.
If you can share something, that would be helpful to me.
thank you.
kumquat2012

Posts: 12
Registered: 12/26/11
Re: How payments work.
Posted: May 3, 2012 5:44 PM   in response to: serenityvalley in response to: serenityvalley
Click to report abuse...   Click to reply to this thread Reply
I haven't received payments for January or February. Who do I contact about this?
serenityvalley

Posts: 103
Registered: 01/10/12
Re: How payments work.
Posted: May 5, 2012 8:19 PM   in response to: kumquat2012 in response to: kumquat2012
Click to report abuse...   Click to reply to this thread Reply
I'll try and answer what I can. You can contact Amazon KDP through the "contact us" button at the very lower right of the page. Yes, they send you an email of payment called "Remittance Advice" IF you have direct deposit. If you are paid by check, to my knowledge they don't send anything. There is an extra fee for payment by check, because honestly it's a hassle for everyone involved.

I'm not sure how things work with them for overseas authors, but you can contact them(little link, bottom right of page) to find out. I've had to do this two times, both of which they answered within 24 hours.

I have gotten paid both by check and by direct deposit. The paper checks took FOREVER, which is why I switched to direct deposit. They charge a fee with payment by checks to encourage you to sign up for direct deposit. They do this b/c it's much easier for them, and you get paid a lot faster.

I get my payments every single month on the 28th like clockwork, but it took a while to get into that payment cycle. I was asking a lot of the same questions. Finally, i just bit the bullet and waited it out. If there is a problem with your account, they will notify you by email. Otherwise Amazon KDP WILL pay you. Their cut of your royalties is for taking the money of your readers, delivering the books and processing your payments. They will not forget you, you will not slip through the cracks.

You verify how you will be paid(method) by clicking your account link at top and then scrolling down to "Your Royalty Payments" on the middle of page. If it's not there for some reason, contact them with the link at bottom right.

My advice to ALL who have a bank account. Sign up for direct deposit and then wait it out. Spend the time marketing your books and let Amazon take care of the rest.

Message was edited by: serenityvalley

Message was edited by: serenityvalley
personalitywizard

Posts: 4
Registered: 08/18/11
Re: How payments work.
Posted: May 8, 2012 7:46 AM   in response to: lyricj55 in response to: lyricj55
Click to report abuse...   Click to reply to this thread Reply
Greetings! I wish to be told if my four volumes with KDP are selling or not. If not why? If yes where are the reports?
Thanks.
Yours Kipkoech Kigen
serenityvalley

Posts: 103
Registered: 01/10/12
Re: How payments work.
Posted: May 8, 2012 5:22 PM   in response to: personalitywizard in response to: personalitywizard
Click to report abuse...   Click to reply to this thread Reply
Click the REPORTS tab and then MONTH TO DATE SALES. Every sale shows up here, and if it is a Kindle Select novel, also check the BORROWS column. If you haven't seen any numbers added here, it's because they aren't selling. As for why, there are books written on this very subject.
brianlawrenson

Posts: 7
Registered: 05/27/10
Re: How payments work.
Posted: May 9, 2012 1:09 AM   in response to: serenityvalley in response to: serenityvalley
Click to report abuse...   Click to reply to this thread Reply
I'm a Australian author and I get checks every month. I always check them against my KDP spreadsheet but find them pretty accurate. I also get UK checks but these arrive every three months as they again have a minimum to get over. I'm still to receive a EURO check but my sales just topped 60 Euros which is about $100, so I'm looking forward to them.
I'd advise all those who are unhappy about not getting paid etc to first check their KDP report. Buy a book yourself and see it show up within a couple of hours. Take some time to learn what the various columns on the report mean. Understand that that if you have the same book for sale at less than Amazon (including free), the Amazon system now auto delects it (yes they trawl thru B&N, Sony, Kobo and Apple etc sites. If they do price match you can see this when you check your book out for sale at Amazon.com. Amazon get ZERO and you get ZERO for price matched books. Another tip. Don't jump into KDP until you understand whats going on with your account. My final advice for people that are not getting paid: go to your Account and check all the settings including your email address. As a last resort contact KDP Support (bottom right of this page). I have found them both helpful and timely in their responses. Hope this helps!!!!
kenny@kacweb.com

Posts: 24
Registered: 04/15/11
Re: How payments work.
Posted: May 11, 2012 3:11 AM   in response to: alfq in response to: alfq
Click to report abuse...   Click to reply to this thread Reply
Why can't I, as a New Zealand Citizen, have the
option of Direct Debit into my bank in NZ. To wait
for a check, will probably take 10 years.?

Wow! Has the postal service really gotten that slow? :)
darcr

Posts: 2
Registered: 07/10/12
Re: How payments work.
Posted: Jul 10, 2012 2:48 AM   in response to: serenityvalley in response to: serenityvalley
Click to report abuse...   Click to reply to this thread Reply
Thanks for posting this info. It was very helpful and it answered my questions.
wardwebb

Posts: 29
Registered: 01/29/12
Re: How payments work.
Posted: Jul 13, 2012 6:28 PM   in response to: serenityvalley in response to: serenityvalley
Click to report abuse...   Click to reply to this thread Reply
Just a quick update to my post in February. It's now mid-July and I've received $150 of the $690 that I have earned on Amazon. According to all the information I've found, I should have received a second check around the 15th of March.
I last had a free promotion in May and I'm still showing free books being downloaded daily. I'm told it's an issue with their reporting but...is it really months and months behind?
I wouldn't really put much stock in getting any kind of payment out of Amazon. You will eventually receive SOME sort of payment for your work however; it won't be timely, it won't be accurate and you won't have any method of remittance.
Good luck folks. I'm jumping out before I waste anymore time. There are better, more reliable options.
fridaybaldwin

Posts: 9
Registered: 07/13/12
Re: How payments work.
Posted: Jul 15, 2012 3:18 AM   in response to: rashgang in response to: rashgang
Click to report abuse...   Click to reply to this thread Reply
Wardwebb,

I feel the same way you do. Maybe I'll get paid, maybe not, totally at the mercy of KDP with no recourse. I'm getting paid via EFT (direct deposit) but the data is changing to make certain sales disappear or change all the time--and I do NOT mean returns as I have NEVER had a return--I mean sales vanish or switch from 70% ot 35% more than 7 days/a week later so it 's NOT a result of some weekly report run on Saturday nights; it's totally KDP screwing around with my numbers and taking money figuring I just won't notice.

I noticed.

I won't say I've been compulsive, as I have rarely checked numbers more than once or twice a day (twice only when they change overnight) but if something seems off, I come back 12 hrs later to check again. If it's still off or MORE off, I check another 12 hours later and I have to say, I get ZERO confidence from Amazon's reporting in the Excel sheets they make available as "royalty" reports.

I recorded my sales in April and May, just for yucks and grins, on a daily basis. In June I started comparing the numbers in the Excel "royalty report" file with the numbers I'd manually recorded with pencil and paper (my numbers miraculously did NOT change, imagine that! while Amazon's DID, big surprise? NOT!)

I have 2 pen names, one bank account - both are tied to the same "real name" bank account. The banking information is CORRECT (confirmed more than once).

Pen name 1 published in March of 2011 and got paid like clockwork between the 28th of the month 60 days after the close of the calendar month in which sales occurred and the 1st of the following month (so within 48 hrs of the due date), but I only sold the book (actively promoted it) until May or thereabouts and then I had a lull before giving it away in August/September (via Smashwords which Amazon finally got around to matching in October and didn't make my $0.00 go back to $3.99 until early November) And I've been randomly selling one copy here and one copy there (with ZERO PROMO, so book is selling itself, I'm not doing it) ever since. I topped $10 over the winter and got paid right away then June 28th (ish) I got another $12.88 so the system seems to work for Pen Name 1.

Bottom line: Pen Name 1 got paid IN FULL, ON TIME, everything worked for the LOW EARNER <<< that seems to be the keyword here!

Pen Name 2 published a book in late April of 2012, priced a dollar higher ($8.99) on Amazon than on Smashwords ($7.99) to compensate for the lower royalties (70% versus 85% or 35% if sold to non-US customers via the ".com" storefront) and addition of a delivery cost (12c per download which amount is often overlooked by everyone - don't forget YOU pay when your customers get it "free via WhisperNet")

I sold about $70 worth in the second half April around the launch then in May sold over $200+ worth then in June, because I had to deal with real life and stopped promoting, only about another $50. To date, I have received a big fat ZERO from Amazon.

The $70 ish from April should have been payable on June 30 like Pen Name 1's payment, right? Not.

I know the $200+ isn't "due and payable" until August 1st (July 31st) but TBH the non-payment of the FIRST month's royalties, given Pen Name 1 got "her" money like clockwork, kind of has me convinced Amazon is playing the same "using our money" game PayPal plays. I still use PayPal but only in an extreme dire need and only with the foreknowledge PayPal will take a hefty percentage by holding my money for 3-7 days longer than is necessary so they can use it themselves.
fridaybaldwin

Posts: 9
Registered: 07/13/12
Re: How payments work.
Posted: Jul 15, 2012 3:19 AM   in response to: wardwebb in response to: wardwebb
Click to report abuse...   Click to reply to this thread Reply
As a result of Amazon's non-payment, Amazon has totally convinced me they are NOT a company to whom to give exclusive rights to anything, let alone a book that sells and sells well. I'm sick of getting hard-sell attempts to suck me into KDP Select when they can't manage to pay me one penny under the "regular, well-established" program. Are you kidding? And the buzz in 2 or 3 of the Indie Author communities to which I belong has been that the calculations they claim to use for figuring the payments under KDP Select's "$600,000 a month bucket" are total BS. The numbers don't add up when others (not Amazon) do the arithmetic. Kind of like my experience with my pencil and paper daily versus Amazon's online reports from my Dashboard. Huh, go figure.

Sorry, but Amazon needs to take a lesson from Smashwords, NOT from the traditional publishers who've pulled this crap on Authors for years. Smashwords pays 100%, pays on time, pays without squabbles or hassles or having to write and ASK for money owed, like pulling teeth. Traditional publishers have pulled this "numbers magically changing by the time the Author gets the report they can keep" game and then delayed check-mailing 6 months (or over a year -- or years, plural!!) for decades. The non-payment to Authors is WHY the Indie Author community is so huge and catching on so quickly. If Amazon wants to continue beyond this initial year of "honeymoon bliss" and naive infatuation, they'd better start being in business and taking US, their CONTENT PROVIDERS, seriously. I don't see them doing that. I see Amazon calling itself the #1 Retailer in the World, not reportable to anyone.

Including us. And that's their mistake, not ours.

Smashwords.com is FREE, pays on time, 100% without argument or hassle. Join 50,000 Indie Authors who are topping the Best Seller lists everywhere else (like iTunes, Kobo and Nook) and even some here on Amazon's Kindle Store--despite Amazon, not because of them. Apple's iTunes actually is giving Kindle its #1 competition and Smashwords now delivers to Apple daily (not weekly like it used to be) so updates propagate in 24 hours (not Amazon's 3 business days). Seriously, folks, if Amazon's not paying AND not servicing the content providers any other way, explain to me the advantage to giving them EXCLUSIVE rights (a requirement of KDP Select)?
Legend
Helpful Answer
Correct Answer

Point your RSS reader here for a feed of the latest messages in all forums