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Thread: 7 Day Refund Policy for E-books is About 4 Days Too Long


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Permlink Replies: 32 - Pages: 3 [ 1 2 3 | Next ] - Last Post: Jul 2, 2012 12:55 AM Last Post By: beast616
jane43990

Posts: 19
Registered: 12/04/11
7 Day Refund Policy for E-books is About 4 Days Too Long
Posted: Apr 1, 2012 8:16 PM
 
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Reply if you agree.
bfraser53

Posts: 257
Registered: 03/12/12
Re: 7 Day Refund Policy for E-books is About 4 Days Too Long
Posted: Apr 2, 2012 1:20 PM   in response to: jane43990 in response to: jane43990
 
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I certainly agree. I have no problem with a 72-hour refund if the customer doesn't like my product. But 7 days clearly allows the buyer to read it and then send it back. Does Amazon limit how many refunds a customer can process?
phildukephd

Posts: 857
Registered: 06/16/11
Re: 7 Day Refund Policy for E-books is About 4 Days Too Long
Posted: Apr 5, 2012 3:33 AM   in response to: bfraser53 in response to: bfraser53
 
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[b]The refund, review and other policies were originally set up for print books and never changed. [/b]There is supposed to be a policy of monitoring number of refunds, and doing something if too numerous, but it seems all the Rules are being increasingly disregarded, and any enforcement is not uniform. But they did get rid of the bossanovaringworm.

Every Forum and Discussion group post that promotes an ebook or service is in violation of the Terms Of Service, just see how many there are, with more every day.

With sales falling due to the Select program I doubt Amazon.com is very concerned about paying many employees to monitor Forum post violations, or customer returns. The KDP Support phone and text immediate chat was dropped not long ago, I assume to save money.

IF the KDP program loses money for Amazon, what do you think they will do? [b]I think the Select program is a big mistake, and should be canceled ASAP, since in the [/b][b]longer run it hurts both Indies and Amazon.com[/b]

Of course no one knows for sure just what is happening, and what will happen, but we will eventually find out.
bluefenix

Posts: 26
Registered: 11/13/11
Re: 7 Day Refund Policy for E-books is About 4 Days Too Long
Posted: Apr 6, 2012 6:27 AM   in response to: phildukephd in response to: phildukephd
 
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I totally agree with you.... and I think seven days is too much certainly... of course I don't think many people is as willing to save 2 to 5 $ as to return the books but of course there will always be some of them.

Anyway.... this is the last only way to publish for free... so we'll have to accept it with the good and the bad things....C'est la vie.
maud986

Posts: 37
Registered: 10/07/11
Re: 7 Day Refund Policy for E-books is About 4 Days Too Long
Posted: Apr 7, 2012 2:27 AM   in response to: jane43990 in response to: jane43990
 
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I agree. While it is very easy to click the 'buy' button instead of the 'sample button on the kindle as they are so close together, - I' ve done it myself - I think 48 to 72 hours is plenty of time to scan a book and return it if someone is less than honest. Come on Amazon, weed out the opportunists.
sbin59

Posts: 477
Registered: 01/16/12
Re: 7 Day Refund Policy for E-books is About 4 Days Too Long
Posted: Apr 7, 2012 12:44 PM   in response to: jane43990 in response to: jane43990
 
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7 days is a bit long. I recently had a return on an erotic short story. They bought the book and two days later returned it. I would have liked to know why.

It would be nice if there was some feedback with returns. When you return an item at a store, you usually have to state your reasoning in returning it. I suppose there would be those that would lie but it could help us become better writers.

I know my story is good. It is well written and there is a backstory, not just sex. I can't help but feel that this person "used" it and then gave it back. LOL I guess that's the price we pay with the genre.

Oh well, back to writing.
brucegregorhodge

Posts: 44
Registered: 04/08/12
Re: 7 Day Refund Policy for E-books is About 4 Days Too Long
Posted: Apr 8, 2012 4:22 PM   in response to: jane43990 in response to: jane43990
 
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Outside of the consumer acts, why is there a return policy on ebooks at all? I mean, you see the cover, you get to read a good sample of the work, what's the problem? How do we know the reader hasn't read the ebook and then returns it? Do you see a return policy in ANY other book store? No.
Do I get my money back when I rent a DVD from my local blockbuster. No way. It's up to me to take some time selecting what's right for me, And let's be honest, there is enough information (including the 'what's inside content) to make those choices.
Why an ebook refund at all? Because they didn't LIKE it. Try that one on anywhere else.
If it fits the description, if it's fit for the purpose for which it was sold etc etc, then its a fair thing.
If you go to a pie shop, order the spicy steak pie, eat half of it. Can you take it back just because you didn't LIKE it.
Let's get serious folks, this refund policy sucks.
prolificliving

Posts: 3
Registered: 07/07/11
Re: 7 Day Refund Policy for E-books is About 4 Days Too Long
Posted: May 11, 2012 6:52 PM   in response to: jane43990 in response to: jane43990
 
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If not 5 days. :)

Yes, I do believe that the return policy on books, especially anything under 100 pages that can be consumed in literally a day or two, should be very short. Why should anyone keep them?

I do understand that a return policy does make the customer more comfortable and having one is important but 7 days: WAY TOO LONG. I totally agree.

I'd be happy to understand the logic that KDP Select used for this.
bubbletc

Posts: 82
Registered: 08/21/11
Re: 7 Day Refund Policy for E-books is About 4 Days Too Long
Posted: May 12, 2012 12:06 AM   in response to: prolificliving in response to: prolificliving
 
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All of the book shops I've know have return policies.

Every single one.
labradorsandcap...

Posts: 8
Registered: 05/13/12
Re: 7 Day Refund Policy for E-books is About 4 Days Too Long
Posted: May 13, 2012 2:59 AM   in response to: brucegregorhodge in response to: brucegregorhodge
 
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I totally agree with you-as long as the customer gets to read a sample which is consistent with the rest of the book re: quality, and as long as the book is about what it says, so in other words if a book is advertised as suitable for age9+ and half way through is full of sex and swearing then it should be refundable -but in most cases it should not be -how they would monitor this I don't know
sprigmedia

Posts: 10
Registered: 07/31/09
Re: 7 Day Refund Policy for E-books is About 4 Days Too Long
Posted: Jun 4, 2012 6:58 AM   in response to: jane43990 in response to: jane43990
 
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The 7 day return Policy is absurd for an e-book. We track these returns and find that the majority appear to be purchases before a holiday weekend, (This Memorial Day for instance) and they are returned shotly after but within the 7 day period.

There is enough preview material for the decision to be made in one day as to why one would legitamtely retun the book.

The return period should be reduced to 36 hours.

We are not a free lending library!!!!!
kennydill

Posts: 1,561
Registered: 02/14/12
Re: 7 Day Refund Policy for E-books is About 4 Days Too Long
Posted: Jun 4, 2012 7:24 AM   in response to: sprigmedia in response to: sprigmedia
 
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We are not a free lending library!!!!!

Except when we are.

franks-depot

Posts: 5
Registered: 08/30/08
Re: 7 Day Refund Policy for E-books is About 4 Days Too Long
Posted: Jun 5, 2012 7:02 AM   in response to: jane43990 in response to: jane43990
 
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Reply if you agree.

I agree. There are excerpts, samples, a description of the book and reviews. One can get a good idea of what the book is about and its quality.. People can take advantage of this policy.
williampinn

Posts: 96
Registered: 09/02/10
Re: 7 Day Refund Policy for E-books is About 4 Days Too Long
Posted: Jun 8, 2012 11:12 AM   in response to: jane43990 in response to: jane43990
 
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For short books, 7 days is too long. One solution might be to write really realy long books from now on. Write something they can't possibly finish in 7 days.
gldrummond

Posts: 3,662
Registered: 05/08/09
Re: 7 Day Refund Policy for E-books is About 4 Days Too Long
Posted: Jun 8, 2012 12:38 PM   in response to: williampinn in response to: williampinn
 
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I can read a 1k page book in 2-3 days, so I don't think that suggestion would work across the board. ;)
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