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Permlink Replies: 20 - Pages: 2 [ 1 2 | Next ] - Last Post: May 1, 2012 1:51 PM Last Post By: quiet_heart_press
quiet_heart_press

Posts: 220
Registered: 12/24/07
Problems with GRAMMARLY?
Posted: Apr 28, 2012 3:24 PM
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Have you had problems with GRAMMARLY?

I subscribed to their service 3 days ago after receiving several emails from them offering a 50% discount. I have heard others here say they use it, so I thought I would try it. Not only can I use it, but my daughter is working on her Master's degree (she had 2 Bachelor's), and writes many papers and theses.

Grammarly never worked. I emailed their service department. They were not able to give me any help. After 3 days and many tries, and after 12 emails from them and 10 emails from me to them, my emails have been rejected. I had been able to simply type a reply and hit send, and it would work fine. Now it won't.

I have cancelled the account and requested a full refund, but Grammarly has yet to respond.

On the Grammarly site page where my cancellation was confirmed, there was a notice that said my account had been cancelled, but I still have full access until April 25, 2013.

Clearly, they have no intention of refunding my money ($87.50), or responding to my emails.

They haven't heard the last from me.

My question: has anyone else heard anything like this?

David
19k54

Posts: 1,027
Registered: 08/13/09
Re: Problems with GRAMMARLY?
Posted: Apr 28, 2012 3:32 PM   in response to: quiet_heart_press in response to: quiet_heart_press
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I am so sorry to hear that. I have used their free trial and was thinking of purchasing the service, but now I definitely won't. One thing I did notice is that the filter is very sensitive. I picked up three word phrases from novels, people's online journals, and all kind of things--things such as: the Colonel said. Well, how many books, papers, articles, news sources will use that phrase? There was only one place where a phrase I used was take from one of my resources. I changed that, but other than that, this isn't helpful.
vlgallas

Posts: 2,504
Registered: 05/13/09
Re: Problems with GRAMMARLY?
Posted: Apr 28, 2012 3:54 PM   in response to: quiet_heart_press in response to: quiet_heart_press
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Do a screenshot of the account cancel notification and save all emails. You do not state how you paid, but anything involving a bank, a credit card, or PayPal will allow you to do a chargeback and you should do this now.
quiet_heart_press

Posts: 220
Registered: 12/24/07
Re: Problems with GRAMMARLY?
Posted: Apr 28, 2012 4:09 PM   in response to: vlgallas in response to: vlgallas
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Thanks for your note.

I paid with my Quiet Heart Press business card, so, yes, I will file with them. I do need to wait 3 business days to give Grammarly a chance to change their mind. This will not affect my claim.

I do have all the emails (20 or so, in all, including the one that says "you have reached an email box that is not read by a human person. Please ...". That email was sent in exactly the same way I had been communicating with the Grammarly support team: I would hit reply, type my reply, and hit send. It work many times, until the end. It is evident they "blackballed" by emails. This can be easily substantiated.

Unfortundately, I missed taking the screen shot as you recommended. To try to go back now would require me to log in to my cancelled account, and that is not wise, in view of the claim I will be making if they do not have a quick change of heart.

I'm not holding my breath.

David
thetimucuan

Posts: 5,125
Registered: 09/14/10
Re: Problems with GRAMMARLY?
Posted: Apr 28, 2012 4:47 PM   in response to: quiet_heart_press in response to: quiet_heart_press
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I didn't have your kind of troubles, but I did find the program to be lacking, just like every other one I have tried. There is no substitute for a good editor. Maybe someday a program will actually work, but it's not here yet, at least I have not found one.
quiet_heart_press

Posts: 220
Registered: 12/24/07
Re: Problems with GRAMMARLY?
Posted: Apr 28, 2012 5:04 PM   in response to: thetimucuan in response to: thetimucuan
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It was not even good enough to be called "lacking". The first few tries, it didn't take my text, though it was just a few pages of text-only material in Word. When I tried using on 2 pages of text, that worked. That alone was discouraging, since my books run up to 130,000 words. But the killer was, the results of the review were displayed on top of the text that had been reviewed. It was like looking at a Power Point presentation, with 2 transparencies displayed at the same time. Totall illegible. I tried many times over the 3 days, trying things the Grammarly support people recommended, but it never worked. They finally gave up.

David
coopershwk

Posts: 144
Registered: 12/10/10
Re: Problems with GRAMMARLY?
Posted: Apr 28, 2012 5:20 PM   in response to: quiet_heart_press in response to: quiet_heart_press
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I'm sorry to hear you're having trouble with Grammarly as I have been using it religiously for a while now and it's been a Godsend. I find it's easier to copy and paste one chapter at a time into the analysis window and then run the program. Pay attention to its recommendations and you'll find that it does pick out problem areas, some you might agree with, some you won't, but don't be hasty to discard them. I only sign up for a month at a time when I finish a book so I've cut down my expense. My recommendation, try it again and be patient, it's not a miracle worker but it can be a great tool.
quiet_heart_press

Posts: 220
Registered: 12/24/07
Re: Problems with GRAMMARLY?
Posted: Apr 28, 2012 5:31 PM   in response to: coopershwk in response to: coopershwk
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To the previous poster.

Thanks for your note, but I don't think you understand. The way the results are displayed is bad. I cannot see what recommendations it may be making. My post just above this one describes the problem. And, I've tried it many times over 3 days. Probably 20 or more. And, I was only trying to check 2 pages of text-only work in Word.

David
coopershwk

Posts: 144
Registered: 12/10/10
Re: Problems with GRAMMARLY?
Posted: Apr 28, 2012 7:26 PM   in response to: quiet_heart_press in response to: quiet_heart_press
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Move your mouse cursor up to the top of the analysis window. When it turns into a four pointed move arrow, you can click and move that window up or down and out of the way. The program highlights the problem area for you so you can see it in context and the window gives suggestions on how to correct. I keep Word open in another window and alt tab back and forth between programs to make my corrections. Use the search options in Word to find the location that needs corrections, make them and move on. It's tedious, but it works for me. Grammarly will not correct within Word so you have to do it manually. Also, you can download an add-on for word that soups up the grammar checker, but I found it too confusing to use.
quiet_heart_press

Posts: 220
Registered: 12/24/07
Re: Problems with GRAMMARLY?
Posted: Apr 28, 2012 7:54 PM   in response to: coopershwk in response to: coopershwk
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Now, this is interesting. You obviously know what you are talking about. You might want to contact Grammarly and educate them on their product. I'm serious. In 3 days of communicating, with more than 20 emails going back and forth, nobody at Grammarly said anything about what you described.

But, I never saw anything highlighted, underlined, or identified in any way. All I saw was my original text exactly as I had pasted it in, and their window (that you described) pasted on top of it. Even if I had moved it, there was nothing to show me where the problems were. There were a few problems identified, but not many. There was only 2 pages of text. They indicated a few problems, but there was absolutely nothing to indicate where the problems were in my text. Nothing at all.

2 questions: Immediately after you run a review, does the results window look pasted on top of your text? And, before you move that window with the 4-point cursor, does your original text have any markings in it? Anything at all? Mine didn't. Believe me, I did look. I searched carefully after every one of the many "reviews" but there was nothing. Ever.

David
coopershwk

Posts: 144
Registered: 12/10/10
Re: Problems with GRAMMARLY?
Posted: Apr 29, 2012 10:22 AM   in response to: quiet_heart_press in response to: quiet_heart_press
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David, from what you describe, and I hate to break this to you, but it looks like you're a pretty darn good writer if Grammarly only found a few mistakes. The program will highlight one word or a whole group of sentences and describe the possible problem. It's up to you to agree or disagree, depending on the context. I usually bypass its recommendations for dialogue as hardly anyone in my stories speaks perfect English, but it's good to check the narration suggestions out. And to answer your questions: 1. The results window is always pasted on top of the results screen but I move it if I have to. 2. My original text always has highlights on suspected problem areas. One thing to remember, I paste one chapter at a time, usually up to 3,000 words, so it has a chance to find more mistakes, especially since my first draft is written "stream of conscious" style. Once I run it through Grammarly, each pass refines the prose until I can get a score of 95 or better. Hope this helps.
scleeposts

Posts: 485
Registered: 03/03/11
Re: Problems with GRAMMARLY?
Posted: Apr 29, 2012 1:24 PM   in response to: coopershwk in response to: coopershwk
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I keep getting e-mails from them but I don't think I'll bother.
notjohn

Posts: 15,241
Registered: 01/06/10
Re: Problems with GRAMMARLY?
Posted: Apr 29, 2012 1:34 PM   in response to: quiet_heart_press in response to: quiet_heart_press
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If you paid by credit card, I would challenge the charge. Save some of your emails in case the bank asks for proof, as they might since it is a significant amount of money.

I have found credit card companies to be very good about this.
quiet_heart_press

Posts: 220
Registered: 12/24/07
Re: Problems with GRAMMARLY?
Posted: Apr 29, 2012 4:38 PM   in response to: notjohn in response to: notjohn
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THE REST OF THE STORY:

Coopershwk:
Thanks for your kind comments. Yes, I do pretty well, though not perfect, in my writing. I don't do the stream-of-consciousness thing, though I do believe it is the best method. That is strange, i suppose, but it's just not my way. What i do: I type a hundred to a thousand words, then go back over them then. Yes, i know waiting is better, and the best way is to set the work aside for a while, let it clear out of my "databank", then edit. Repeatedly. Within a day of typing a particular portion, I will have reviewed it half a dozen times. There is always at least one full edit to make at the end, of course.

I've been doing this for more than 30 years, and, as an old dog, I avoid trying to learn most new tricks I encounter. If anyone ever searches down at the bottom of the KDP pile and searches inside one of my books, they will find plenty of errors. Almost all of my books were written many years ago and never edited. At all. Some of my work available in KDP was written back in the 1980's. i remember one particular piece that was inspired by my daughter when she was 2 or 3 years old. She is in her 30's now, working on her Master of Science degree, after getting 2 bachelor's degrees.

About Grammarly: After i sent an email to Grammarly (to a different email address from the one I had been mailing to, because they had blocked my emails to that address) and wrote a very detailed description of everything that had happened, stressing that I had prepayed for one year, but in the 3 days i had been trying to use it it had never worked, despite their support department trying everything, and appealed to their honor, closing with giving them a deadline to refund the money or i would seek recourse through my credit card company, GRAMMARLY HAS AGREED TO MAKE A FULL REFUND.

in fairness; Grammarly has agreed to give my money back, but only after many emails saying their solution (closing my account but allowing me full access for one year ??????) was not acceptable. They tried to avoid making the refund, but they said they will. I will wait to see if they actually do.

Thanks to everyone who sent comments.

Oh, by the way. Grammarly appears to be a Canadian company, which would make legal proceedings all but impossible. Fortunately, MasterCard knows no bounds.

David
Quiet Heart Press
quiet_heart_press

Posts: 220
Registered: 12/24/07
Re: Problems with GRAMMARLY?
Posted: Apr 29, 2012 4:50 PM   in response to: quiet_heart_press in response to: quiet_heart_press
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By the way:

The little thing I referred to in the previous post, the work inspired by my daughter when she was 2 or 3 years old, can be found in my website: Quiet Heart Press. (this section: Smaller works about Life ) The piece itself is a small poem which has won critical acclaim throughout the years. i have to tell you, I wrote this piece, as you can read it, in 20 minutes after waking up in the dark hours of the night with a heavy heart. If you click through and read it, you will understand what i mean. It has served as a reminder through the years of how parents and others can get so wrapped up in daily life that they ignore the really important things.

http://www.wetouch.net/pocket.html
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