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Thread: Why is my new title still in "Publishing" after almost 24 hours?


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Permlink Replies: 97 - Pages: 7 [ Previous | 1 2 3 4 5 6 7 | Next ] - Last Post: Oct 23, 2012 5:27 AM Last Post By: jillrobi
whydoineedanick

Posts: 226
Registered: 07/12/11
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 1:20 PM   in response to: lubyjam in response to: lubyjam
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This from an email I just received from KDP:

"Due to a recent technical glitch many books, that were either published or republished, got stuck in publishing. We have noticed that for a number of books, the edits have updated on the website but for some reason the books are still in "Publishing" status. We're unable to provide any further insight on the issue due to its technical nature."

I reckon they figure none of us are IT guys....
shadowofosiris

Posts: 38
Registered: 05/02/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 1:38 PM   in response to: whydoineedanick in response to: whydoineedanick
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Well that 'glitch' means we're locked out from doing anything, including in some cases having our books properly in the Select program.
kedleston

Posts: 8
Registered: 05/03/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 1:44 PM   in response to: whydoineedanick in response to: whydoineedanick
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I have 11 books that I updated more than 60 hours ago and they are still frozen on 'publishing' on my Bookshelf. The sales pages are not showing any prices, so nobody can buy or borrow them. I have had one email reply in response to mine, saying that they know there's a problem and 'the technicians will fix it as soon as possible'. But how long is that?!! I am losing income by the apparent lax attitude being shown in this matter. Very disappointing.
whydoineedanick

Posts: 226
Registered: 07/12/11
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 1:48 PM   in response to: kedleston in response to: kedleston
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One of my books just got re-published. Maybe they're battling it one book at a time....
donnanail

Posts: 1
Registered: 02/24/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 2:12 PM   in response to: kenny@kacweb.com in response to: kenny@kacweb.com
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I have had three books stuck in publishing mode since Monday and it is now Thursday. They are no longer stuck. They are gone. They are no longer on my bookshelf.
sbose

Posts: 21
Registered: 11/30/11
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 2:17 PM   in response to: whydoineedanick in response to: whydoineedanick
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Just have to say in my most restrained voice that this is insane. It's no way to run a business.
manhattanminx

Posts: 24
Registered: 03/02/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 2:24 PM   in response to: donnanail in response to: donnanail
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Yikes, I hope disappearing books isn't the fix. I have 24 titles in limbo, and I'd hate to go through publishing them again.
irarobinson

Posts: 31
Registered: 04/24/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 2:41 PM   in response to: lubyjam in response to: lubyjam
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Yeah 4 days now for me, as well, and I am wondering if what they are doing right now to fix things, as said above, is affecting sales or anything.

Yesterday I had 14 sales on my book, and today nothing. I've been averaging 5 or so every day the past week. Seems a little odd to have it drop to 0 all of a sudden

Anyhow, hopefully this gets taken care of soon. I have another book I am wanting to get published but am holding off until this is resolved.
b4i8islept

Posts: 3
Registered: 04/23/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 2:52 PM   in response to: kenny@kacweb.com in response to: kenny@kacweb.com
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I published my ebook on 4/30/2012. It has been marked as publishing on my bookshelf and still is as of now (5/3/2012) I checked and it is live on amazon. Just out of curiosity if any of them sells what happens to the royalties? Are they counted? Do I get my part?
aprlhdsn

Posts: 22
Registered: 04/01/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 2:59 PM   in response to: irarobinson in response to: irarobinson
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Not positive, but I don't think it is affecting sales. I've been getting about 1 sale a day for my book, and today I got 4 sales and 1 borrow, even though I've been stuck in "Publishing" for about three days now. Still...hoping it gets resolved quickly, as I'm hoping to change the price and run some promotions soon!
ppzahn

Posts: 12
Registered: 05/01/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 3:56 PM   in response to: aprlhdsn in response to: aprlhdsn
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I've sold copies while this glitch has taken place. However, on the sales page, there is no "look inside" option available, so I think that might suppress sales. It isn't showing up as a select book, so it can't be borrowed and I can't set it for a free promos either.

Has anyone tried to upload a book in the last day or so? Does this glitch affect just books posted around the end of April, or are books uploaded since then affected too?
sbose

Posts: 21
Registered: 11/30/11
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 4:02 PM   in response to: ppzahn in response to: ppzahn
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ppzahn I uploaded a book last night and while it's available it's also marked as "publishing" I can't set up any promos.
tamipbooks

Posts: 153
Registered: 04/19/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 4:19 PM   in response to: sbose in response to: sbose
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I have eight books effected by this glitch. It's been as much as 3 days for some of them (simple pricing adjustment). It's annoying, and I know the sales are backed up too, because I bought one of them on Monday to see if it was displaying properly in my Kindle (that viewer is a piece of garbage on the publish page), and that sale didn't show up until TODAY.
cculver78

Posts: 8
Registered: 05/03/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 4:21 PM   in response to: kenny@kacweb.com in response to: kenny@kacweb.com
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What really angers me is that I am stuck in publishing for 4 days now. I can't make necessary revisions and my book is still selling bad copies. They are going to turn into bad reviews. Is Amazon going to remove all bad reviews caused by their problem that is not allowing me to make important revisions? It is embarrassing and it's making me look bad.

To make matters worse, I am in KDP Select so I can't pull it from sales and I can't sell it anywhere else. I feel like I am getting screwed here and there is nothing I can do about it.
rlh2663

Posts: 11
Registered: 03/30/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 4:32 PM   in response to: cculver78 in response to: cculver78
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I agree. My book is stuck in 'publishing' too, and I cannot update it or the selling price (which is incorrect). Amazon Kindle Direct has YET to answer any of my inquiries.

Perhaps they should hire some technical support that knows what it's doing?
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