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Thread: Dear KDP Support Staff


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Permlink Replies: 9 - Pages: 1 - Last Post: Sep 6, 2016 3:19 PM Last Post By: billhiatt Threads: [ Previous | Next ]
whydoineedanick

Posts: 440
Registered: 07/12/11
Dear KDP Support Staff
Posted: May 2, 2012 2:45 PM
 
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For the love of Murphy, could you guys please give us an update on what the devil is wrong right now? We've all received the canned responses. How about the real thing?

Hello? Is anybody home?

Please?
simplewriter

Posts: 3
Registered: 04/06/12
Re: Dear KDP Support Staff
Posted: May 2, 2012 3:09 PM   in response to: whydoineedanick in response to: whydoineedanick
 
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I am having the same exact problem all of you are having. "Publishing" for going on three days now. Whydoineedanick, I think you have it right. It sounds to me like maybe no one moderates these forum questions. Where is the author's customer service? Where can we get the real answer as to what is going on?
lwards

Posts: 265
Registered: 01/18/12
Re: Dear KDP Support Staff
Posted: May 2, 2012 3:20 PM   in response to: simplewriter in response to: simplewriter
 
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Hello; I've had that happen, then I recieved a message from KDP asking me to prove that the book actually belonged to me. I proved it, then they published. it took about a week.
That's the first time my book was publishing for more than 24 hours.
whydoineedanick

Posts: 440
Registered: 07/12/11
Re: Dear KDP Support Staff
Posted: May 2, 2012 5:15 PM   in response to: lwards in response to: lwards
 
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This has NOTHING to do with proving ownership of books. This is a widespread systemic problem that they're unwilling to discuss.

Anyone else curious as to why the May Select Fund hasn't been announced yet?
mzdc

Posts: 12
Registered: 10/02/09
Re: Dear KDP Support Staff
Posted: May 3, 2012 11:12 AM   in response to: whydoineedanick in response to: whydoineedanick
 
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On my dashboard it says the May Select Fund is $600,000.

I don't know why they aren't discussing it but my husband is a software architect for a huge company and when something major goes wrong they are all either working on it or in meetings talking about what they're doing to work on it - I have some sympathy for the technical team who may not yet know exactly what is going on.

I've had another email saying they need more time and are looking into the issue I reported. I'm using the time to work on my next book. :)
Glen Longwell

Posts: 1
Registered: 08/31/16
Re: Dear KDP Support Staff
Posted: Aug 30, 2016 7:23 PM   in response to: whydoineedanick in response to: whydoineedanick
 
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I recently uploaded my novel "the dead letters" through kdp using my amazon account, when I check it from my phone though it says that I have incomplete data specifically the tax information. Yet the book is live and for sale in the Kindle store. I have checked on the computer that i did the upload from and no such problem occurs, but as i don't always have that computer at my disposal i was hoping i could check it from my smart phone as well. Any information would be appreciated.
Donna St Felix

Posts: 2,710
Registered: 09/18/13
Re: Dear KDP Support Staff
Posted: Aug 30, 2016 8:05 PM   in response to: Glen Longwell in response to: Glen Longwell
 
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Glen Longwell wrote:
I recently uploaded my novel "the dead letters" through kdp using my amazon account, when I check it from my phone though it says that I have incomplete data specifically the tax information. Yet the book is live and for sale in the Kindle store. I have checked on the computer that i did the upload from and no such problem occurs, but as i don't always have that computer at my disposal i was hoping i could check it from my smart phone as well. Any information would be appreciated.

You replied to a thread FOUR years old.
This is a forum for authors. We authors cannot see your account.
Use 'Contact Us' at the bottom right of this screen.
Notjohn

Posts: 17,929
Registered: 02/27/13
Re: Dear KDP Support Staff
Posted: Aug 31, 2016 2:48 AM   in response to: Glen Longwell in response to: Glen Longwell
 
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Glen, you're probably logging in with the wrong email addy. Can you actually see your book listed on your Bookshelf once you log in?

Good luck! -- NJ

The book: Notjohn's Guide to Kindle Publishing 2016

The blog: Notjohn's KDP Guide
crazywriterlady

Posts: 3,926
Registered: 09/18/12
Re: Dear KDP Support Staff
Posted: Sep 1, 2016 6:54 AM   in response to: Donna St Felix in response to: Donna St Felix
 
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This zombie was not only rotting, falling to bits in some dark alley far from fresh meat, it wasn't even the right kind of zombie thread.
billhiatt

Posts: 3,401
Registered: 09/15/12
Re: Dear KDP Support Staff
Posted: Sep 6, 2016 3:19 PM   in response to: crazywriterlady in response to: crazywriterlady
 
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crazywriterlady wrote:
This zombie was not only rotting, falling to bits in some dark alley far from fresh meat, it wasn't even the right kind of zombie thread.
I would be so easy for the forum to be structured in such a way that threads would automatically lock after a year. They could still be found by search but not edited or added to. That would be the best solution to this kind of weirdness.
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