I've seen the thread concerning the technical glitch causing books to stay in unpublished status beyond usual waiting periods. But my entire bookshelf has been empty all day. Is anyone else experiencing this problem.
Make sure you are logged in to the right account. Many people have more than one Amazon account (e.g., a customer account and a publisher account). If you are logged in to your customer account and go to the KDP site you will see an empty bookshelf. I think all of us have done that at one time or another. ;o)
I have the same issue for the last two days. I am yet to hear back from Amazon. I know they are swamped trying to deal with some other glitches, but it does become more frustrating when there is no feedback or acknowledgement of your concern. I feel their pain but at the same time it is alittle disconcerting when you loose all control of your publications and cannot work to improve or promote them. Hoepfully we'll hear something soon.
I think I found the problem...I am sure Amazon has made some changes to their internet riquirememts for browser. I went to someonelse's house and logged into my account from their computer and the books show up there. S some changes have happened that we are not aware of. When I got home I still can't see my books.
I am hesitant to start making changes to my compute without knowing the real problem. Is this a specific push to upgrade to a different browser or is this a genuine sftware glitch. I don't know. But the more I am left in the dark is the more i begin to start to wonder all kind of stuff.
Since you were able to do a 'fresh' log in on your friend's computer and see everything, I think that's going to fix it for you.
I'll also tell you a 'fix': Make certain your Amazon customer account email and password are the same as your KDP account's. That's been preventing 'blank bookshelf syndrome' for me over the past several months now. I did change my email address and password for both, to the same things.