Bookshelf | Reports | Community | KDP Select

Home » Amazon KDP Support » Voice of the Author / Publisher » Voice of the Author / Publisher

Thread: Returns - what if...


Reply to this Thread Reply to this Thread Search Forum Search Forum Back to Thread List Back to Thread List

Permlink Replies: 23 - Pages: 2 [ 1 2 | Next ] - Last Post: May 5, 2012 6:12 PM Last Post By: martitalbott
martitalbott

Posts: 4,066
Registered: 07/29/10
Returns - what if...
Posted: May 5, 2012 10:11 AM
Click to report abuse...   Click to reply to this thread Reply
Suppose there was a way for Amazon to tell how much of a book the reader has read when they return it, And suppose they could not return after they hit the halfway mark? Half is surely enough to know if you will like a book, if it has a lot of errors, etc. That would stop the freeloaders from reading whole books and returning them.

Just thinking out loud.
inyun

Posts: 5,850
Registered: 10/16/11
Re: Returns - what if...
Posted: May 5, 2012 10:25 AM   in response to: martitalbott in response to: martitalbott
Click to report abuse...   Click to reply to this thread Reply
Excellent idea.
humdedumdedum

Posts: 545
Registered: 08/26/11
Re: Returns - what if...
Posted: May 5, 2012 11:37 AM   in response to: martitalbott in response to: martitalbott
Click to report abuse...   Click to reply to this thread Reply
Good. Halfway mark is best but not before that
quiet_heart_press

Posts: 220
Registered: 12/24/07
Re: Returns - what if...
Posted: May 5, 2012 11:55 AM   in response to: martitalbott in response to: martitalbott
Click to report abuse...   Click to reply to this thread Reply
Suppose there was a way for Amazon to tell how much
of a book the reader has read when they return it,

That would be good for the author to know, but to do that, Amazon would have to have access to the customer's personal data. They do have that information in some form, since a kindle will automatically open to the farthest point read in a document when it is turned on. But, do you really want Amazon to have that information on every book you read?

Not having to search for my place is a great feature, but I don't like Amazon being invited to extend their grasp any further. I would not want to open the door to any additional things they could do if they were asked for what you describe.

David

Message was edited by: quiet_heart_press

diamondlifestyle

Posts: 4,193
Registered: 07/02/11
Re: Returns - what if...
Posted: May 5, 2012 11:57 AM   in response to: quiet_heart_press in response to: quiet_heart_press
Click to report abuse...   Click to reply to this thread Reply
yes they do have that information. how else do they manage the 'popular highlights'? there is no way the great god amazon is not data harvesting everything they possibly can from each and every kindle. that just makes sense. but are they likely to draw attention to that fact by letting people know they're monitoring what they're reading? unlikely.
martitalbott

Posts: 4,066
Registered: 07/29/10
Re: Returns - what if...
Posted: May 5, 2012 12:59 PM   in response to: diamondlifestyle in response to: diamondlifestyle
Click to report abuse...   Click to reply to this thread Reply
If only they would let [b]me[/b] rule the world. Never mind, I don't have time.
andresanthomas

Posts: 4,935
Registered: 01/01/12
Re: Returns - what if...
Posted: May 5, 2012 1:04 PM   in response to: martitalbott in response to: martitalbott
Click to report abuse...   Click to reply to this thread Reply
What difference does it make how much of it they read? It can still be bad, or it can turn bad in the last chapter, or the last chapter could be missing or so poorly formatted you can't read it or a million other things.
diamondlifestyle

Posts: 4,193
Registered: 07/02/11
Re: Returns - what if...
Posted: May 5, 2012 1:30 PM   in response to: andresanthomas in response to: andresanthomas
Click to report abuse...   Click to reply to this thread Reply
In some instances I'd agree, and I think on a case-by-case basis late-stage returns can sometimes be justified. But do I deserve a refund because I don't like the twist at the end of a book? Because some people think they do. If I watch a film at the cinema and it's crap I don't demand a refund at the end.
aussiewriter23

Posts: 522
Registered: 12/17/11
Re: Returns - what if...
Posted: May 5, 2012 1:57 PM   in response to: martitalbott in response to: martitalbott
Click to report abuse...   Click to reply to this thread Reply
I think it's a great idea. So if a person reads past the halfway mark and attempts to return the book, they should get a prompt which states that since they have read over 50% of the book, the refund is ineligible, and if they feel strongly that they should receive a refund, to contact Amazon via email and put their case forward for a possible refund.

The serial refunders might then pause if they have to justify their refund with an email to Amazon each time. Also if they are refunding with due cause, then Amazon is given a head's up if a book has issues serious enough to warrant a refund - and I'm not talking about taste, or style of writing, or whether or not they like the pacing, or the how the book ends etc (which comes down to personal opinion), but actual issues like missing chapters, atrocious formatting, out of control typos etc.
jeanetteraleigh

Posts: 2,293
Registered: 05/30/11
Re: Returns - what if...
Posted: May 5, 2012 2:25 PM   in response to: martitalbott in response to: martitalbott
Click to report abuse...   Click to reply to this thread Reply
I'd say no way. Why in the heck would I want Amazon tracking my reading habits? Look at it from both sides. It's a complete violation of privacy. I can tell you that I'm planning to buy a Kindle this year and if Amazon happened to announce something like that I'd delete the free program off my computer and scrap plans to buy the e-reader.

If Amazon suffers a significant enough number of freeloaders, they can change the return policy, but in no way do I support invasion of privacy.
jeanetteraleigh

Posts: 2,293
Registered: 05/30/11
Re: Returns - what if...
Posted: May 5, 2012 2:28 PM   in response to: jeanetteraleigh in response to: jeanetteraleigh
Click to report abuse...   Click to reply to this thread Reply
Actually, let me take this one step further. The fact that people on this forum mention that Amazon would already have access to the data makes me question buying a Kindle now. And I'm an author. Think of what an announcement like that would do to your customers, you know the 90% that don't return books after reading them?
martitalbott

Posts: 4,066
Registered: 07/29/10
Re: Returns - what if...
Posted: May 5, 2012 3:01 PM   in response to: jeanetteraleigh in response to: jeanetteraleigh
Click to report abuse...   Click to reply to this thread Reply
What information would you want to protect? They already know what books you are buying. I'm not being controversial, I truly want to know what might be on your Kindle that they couldn't find out some other way?
diamondlifestyle

Posts: 4,193
Registered: 07/02/11
Re: Returns - what if...
Posted: May 5, 2012 3:02 PM   in response to: jeanetteraleigh in response to: jeanetteraleigh
Click to report abuse...   Click to reply to this thread Reply
no offence, but if you're worried about invasion of privacy unplug the internet now and never connect again. have you ever used google analytics on a personal website/blog? because the data that harvests is terrifying. I can tell you everything about the people who come to my websites except what they were wearing while they browsed. [i]every[/i] company with a major web presence data harvests. every time you open the browser people are mining information about you - what ISP you're using, what your IP address is, how long you spend on what site and what path you take to get there, what you click on, what you look at, what you return to, and when and how often. when it comes to ecommerce that gets tweaked to the nth degree
jeanetteraleigh

Posts: 2,293
Registered: 05/30/11
Re: Returns - what if...
Posted: May 5, 2012 3:15 PM   in response to: diamondlifestyle in response to: diamondlifestyle
Click to report abuse...   Click to reply to this thread Reply
Actually, yes. I've thought a lot about it. It kills me to try to balance between privacy and being an author who needs to be 'out there'.

As for Google Analytics and all of those other data mining sources, they are blocked on my system. It's quite interesting to see how many data mines are on each website, though. You're right, everything IS tracked to the nth degree. And some of the most professional websites are the worst.
jeanetteraleigh

Posts: 2,293
Registered: 05/30/11
Re: Returns - what if...
Posted: May 5, 2012 3:26 PM   in response to: martitalbott in response to: martitalbott
Click to report abuse...   Click to reply to this thread Reply
I want to protect [i]any [/i]information that is no one else's business. I want my purchases to be private, my reading habits to be private. I want to walk down the street without having drones hovering overhead taking my picture. I don't even see the controversy. To me it's a right.

If someone looked at my PC Kindle, there's nothing in the slightest bit controversial to pick at, but that's not the point. I've never returned a book, but that's not the point. The point is that I'm already having to fight an invasion of privacy unequaled in history and I don't plan on making further invasion easy.

Just because someone wants privacy does not mean they're doing anything wrong. I don't let strangers into my house. Why would I let them into my computer?
Legend
Helpful Answer
Correct Answer

Point your RSS reader here for a feed of the latest messages in all forums