Bookshelf | Reports | Community | KDP Select

Home » Amazon KDP Support » Publisher Support » Account Issues

Thread: sales not being shown in reports


Reply to this Thread Reply to this Thread Search Forum Search Forum Back to Thread List Back to Thread List

Permlink Replies: 53 - Pages: 4 [ 1 2 3 4 | Next ] - Last Post: May 15, 2012 12:39 AM Last Post By: bwdhb
layssahart

Posts: 4
Registered: 05/05/12
sales not being shown in reports
Posted: May 5, 2012 9:21 PM
Click to report abuse...   Click to reply to this thread Reply
Has anyone else experienced this? After some work colleagues reported having bought my book, I checked my sales reports and there was no change in the figures, So being very new at this writing business, I waited until the beginning of May, then gifted a copy of one book to someone. I checked the sales report the next day, and nothing. The sale wasn't shown. So I gifted a copy of a second title to the same person. The first sale showed up late on the night of the day after the sale, but the second sale still hasn't been recorded on my sales reports and it has now been 5 days!

Makes me wonder just how honest is the amazon system. Smashwords does at least generate an automatic email every time someone purchases a title so gives you visibility of each transaction as it occurs. Amazon - we have to just take their word for it - and in this case, their word is pretty empty. Fortunately I do have detailed paypal receipts identifying each transaction and title involved.

ANyone else experienced this problem?
gldrummond

Posts: 3,689
Registered: 05/08/09
Re: sales not being shown in reports
Posted: May 5, 2012 11:31 PM   in response to: layssahart in response to: layssahart
Click to report abuse...   Click to reply to this thread Reply
People don't have to use the gifts to buy your book. Obviously, the friend who you gifted it to did use it once.

As far as other saying they bought it, if no sales are showing up, they didn't buy it. Maybe they downloaded the sample, maybe they were going to buy it and forgot, but told you had, maybe they have no intention of buying it.

Sales can take hours to show up, but they do show up.

Amazon doesn't accept PayPal.
jezri

Posts: 10
Registered: 07/11/11
Re: sales not being shown in reports
Posted: May 7, 2012 11:27 AM   in response to: layssahart in response to: layssahart
Click to report abuse...   Click to reply to this thread Reply
The second gift won't be able to be used. You can only purchase a book once for your kindle. If you try again you will get a message that says our records indicate you already purchased this book on (date). So your friend, if she already redeemed the first gift, will not beable to redeem the second. That being said, I have had the same thing happen this month, (people saying they bought a book but it not reflecting), and have heard the same from other people. Also the latest collection I have uploaded has been in review for 2 days now. I am still waiting to hear back from Kindle Support.
brooklynnrivers

Posts: 85
Registered: 04/06/12
Re: sales not being shown in reports
Posted: May 7, 2012 11:58 AM   in response to: layssahart in response to: layssahart
Click to report abuse...   Click to reply to this thread Reply
Hi there,

Try this: go to your Bookshelf and click the "Prior Six Weeks Royalties" link. I have been agonizing over what I thought to be a "no sales" weekend until I clicked this link. Somehow, the "month to date" link is not calculating the sales.

Try it and see. Hope this works.

BR
kaes1

Posts: 5
Registered: 02/20/12
Re: sales not being shown in reports
Posted: May 8, 2012 9:10 AM   in response to: layssahart in response to: layssahart
Click to report abuse...   Click to reply to this thread Reply
I have sales showing up in the 6 week royalty report that occurred in May that are not showing up in the "this month sales report" for may. Something odd is going on. Also the sale price is not showing up correctly in the 6 week royalty report. Up to this point (may) the reports have been fairly reliable.
hostaholic

Posts: 656
Registered: 05/06/09
Re: sales not being shown in reports
Posted: May 8, 2012 10:02 AM   in response to: kaes1 in response to: kaes1
Click to report abuse...   Click to reply to this thread Reply
If you are looking at units sold during the week ending 5/5/2012, there is no easy way to calculate how many of those sales occurred in May because the first 2 days of that week (Sunday 29, and Monday 30) were in April.
ufonaut

Posts: 4
Registered: 06/08/09
Re: sales not being shown in reports
Posted: May 8, 2012 11:57 AM   in response to: brooklynnrivers in response to: brooklynnrivers
Click to report abuse...   Click to reply to this thread Reply
My "Prior six weeks royalties" is showing nada, nothing, zip, zilch. But I have hundreds of dollars in royalties for that period. Everything is screwed up. One of my two books has even vanished from my bookshelf.
gje627

Posts: 7
Registered: 04/29/12
Re: sales not being shown in reports
Posted: May 8, 2012 4:35 PM   in response to: layssahart in response to: layssahart
Click to report abuse...   Click to reply to this thread Reply
Yes...it's happening to all of us. No updates in three days. I wish Amazon would post announcements when glitches or delays occur. If you look at their "Announcements" page there has been none in five months. I'm sure they're getting a lot of questions. I would think it would be easier on their customer service resources if they either posted an announcement or sent a broadcast email to all publishers.
paradisel12

Posts: 16
Registered: 09/28/10
Re: sales not being shown in reports
Posted: May 8, 2012 8:02 PM   in response to: gje627 in response to: gje627
Click to report abuse...   Click to reply to this thread Reply
Yes, same thing here and it's really annoying. I'm unable to track effectiveness of certain things I'm doing, I have no idea how many sales are coming in and when.

needs to be fixed ASAP!
nhmisnomer

Posts: 4
Registered: 11/06/11
Re: sales not being shown in reports
Posted: May 10, 2012 6:29 AM   in response to: paradisel12 in response to: paradisel12
Click to report abuse...   Click to reply to this thread Reply
Wish I could offer a solution, but all I can say is "me too". Not that I'm making tons of sales either way but ...6 months sales show week ending 5/5 at 33 sales of my novel although month to date record shows 7 books sold. Additionally, the 6 months sales show week ending with 33 sales but multiplying that times my royalty (% of my book price) shows THEIR tally to be off by about $50.

It's on my to-do list to contact Amazon directly to ask about this. I'll post an update to this thread after that.
kattydel

Posts: 200
Registered: 10/13/11
Re: sales not being shown in reports
Posted: May 10, 2012 7:59 AM   in response to: nhmisnomer in response to: nhmisnomer
Click to report abuse...   Click to reply to this thread Reply
Hey!

Don't get me wrong. I really appreciate the opportunity to publish and with Amazon. I am getting leary of all of Amazon's glitches and not being able to rely on their sale's reporting. It seems very unprofessional and wacky most days.

Kathy
carolmarlene

Posts: 86
Registered: 12/14/11
Re: sales not being shown in reports
Posted: May 11, 2012 9:51 AM   in response to: layssahart in response to: layssahart
Click to report abuse...   Click to reply to this thread Reply
Hi,
How's everyone doing today? I haven't had a sale show up since Sunday. Maybe I just haven't had any sales, but it's rather unusual.
ahro

Posts: 14
Registered: 08/02/09
Re: sales not being shown in reports
Posted: May 11, 2012 10:31 AM   in response to: layssahart in response to: layssahart
Click to report abuse...   Click to reply to this thread Reply
I'm experiencing this, too. I actually deleted two of my books on my Kindle and in 'manage my Kindle' and then re-bought them. They are not showing up in my sales stats. Any others having this problem? Anyone have the email to Amazon KDP? TIA
ahro

Posts: 14
Registered: 08/02/09
Re: sales not being shown in reports
Posted: May 11, 2012 10:34 AM   in response to: ahro in response to: ahro
Click to report abuse...   Click to reply to this thread Reply
Forgot one thing. No sales have shown up since the new month began. Eleven days without a recorded sale is VERY unusual for me, as I have four books that sell regulalry.
carolmarlene

Posts: 86
Registered: 12/14/11
Re: sales not being shown in reports
Posted: May 11, 2012 10:44 AM   in response to: ahro in response to: ahro
Click to report abuse...   Click to reply to this thread Reply
Wow, eleven days, that's a long time, well for me this is the fifth day. I've noticed that some people here say that although they've had no sales reported, their ratings are still going up.
that is not the case with me, my ratings are going down, maybe not as fast as they normally would. This is all rather strange. I'm glad to hear I'm not alone.
Legend
Helpful Answer
Correct Answer

Point your RSS reader here for a feed of the latest messages in all forums