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Thread: Sick to death of refunds.


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Permlink Replies: 5 - Pages: 1 - Last Post: Aug 17, 2012 11:25 PM Last Post By: blueweasel2012
moreroyalties

Posts: 15
Registered: 10/13/10
Sick to death of refunds.
Posted: Jun 15, 2012 10:42 PM
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Refunds are ruining the kdp. about 1/4 of my sales are people getting refunds because of Amazon's stupid refund policy where anyone has ample time to read my book and then get a refund as they have an entire week to return it so i get stuff all money. AAnyone can read a book in a week and this is a truly awful idea. It should be changed.
robethpublishin...

Posts: 2,789
Registered: 12/09/09
Re: Sick to death of refunds.
Posted: Jun 16, 2012 9:25 AM   in response to: moreroyalties in response to: moreroyalties
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I don't wanna be mean, but if you have 25% returns, perhaps you need to look at your work, or genre.

I have a fairly high return rate under one of my pen names. It is 10% - but those are on erotica short stories. I understand why it happens more on those than under my other pen names, which never get returns.

People reading an erotica short story, may not want the spouse to know, and since they can read it in less than a day, can read and return. Of course, if they do this too often, Amazon will close their account, so this practice comes with a risk.

You need to ask yourself if your target market is more prone to returns - or if there is something wrong with your books.

For me, I've been getting some great reviews, and many repeat customers, so I assume my high 10 percent is more a reader issue, trying to read in secrecy.

Yet, 25 percent seems very high, IMO.
Bobbi
moreroyalties

Posts: 15
Registered: 10/13/10
Re: Sick to death of refunds.
Posted: Jun 17, 2012 4:39 AM   in response to: moreroyalties in response to: moreroyalties
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Yes I'm fairy sure its my market. I write guides for games, mostly iOS games, as they are popular, coherent, complete and in depth guides for them are rare and I love my idevices. I feel it is a good niche and I focus on the more complex ones such as RPGS. It is pretty easy, I'd imagine for somebody to absorb my guide and then decide they don't need it anymore and get a refund before their week is up. I put a lot of work into my guides, making them as detailed as possible, checking things up online to be certain and making sure I know everything there is to know before I write them, but in the end using a guide most people, l will, I assume have sussed out the game enough they decide they don't need it anymore and return it. my highest return rates are with ios game guides, my other ones which are for pc games have fewer returns, but less sales.

I also update my guides constantly for new versions or to fix errors, so I do take the quality of my work very seriously.

Well I love feedback, but I have a grand total of three reviews across my 15 books, two of which are I think unfairly negative; one is for a 300 page guide to a game with descriptions of every unit and thing in it, lots of tactics and assorted other stuff and it got a totally unfair review for "not being in depth enough", with zero cited reasons. I have no idea how I could have meaningfully improved that guide. Its pretty tough to know what, if anything I'm doing wrong when I receive no constructive feedback whatsoever.

Message was edited by: moreroyalties

Message was edited by: moreroyalties
moreroyalties

Posts: 15
Registered: 10/13/10
Re: Sick to death of refunds.
Posted: Aug 11, 2012 12:36 AM   in response to: moreroyalties in response to: moreroyalties
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Would just like to say I'm trying as hard as possible to promote my books so i can stop publishing on Amazon. This is still just as bad 25% of my sales are refunds, taking away money I should rightfully have for busting my hump for months writng this crap. Amazon doesn't give a rats ass since they wont change this policy and people on Kindle are too stuck up to leave good reviews, leave my $3 worth of profit with me rather than refunding as soon as they are done or not be horrible people. All i do is update stuff I've already done with new information and sell my stuff very cheaply and people just take take take.

I hate amazon I HATE my customers and writing is a waste of time. This is the worst company and platform I have ever encountered Cheers.


Message was edited by: moreroyalties

Message was edited by: moreroyalties

ty8200

Posts: 1
Registered: 08/13/12
Re: Sick to death of refunds.
Posted: Aug 13, 2012 2:34 AM   in response to: moreroyalties in response to: moreroyalties
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Maybe you should do something that doesn't make you miserable. If you think writing is a waste of time and you hate customers, do something else, mate.
blueweasel2012

Posts: 2
Registered: 08/18/12
Re: Sick to death of refunds.
Posted: Aug 17, 2012 11:25 PM   in response to: moreroyalties in response to: moreroyalties
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I used the refund option for the second time recently when a book I bought was not what I thought.

The tab said that the book would be removed from my device and I would receive a refund in due course.

The book went off my kindle list on Amazon but to my dismay the book was readble on my Kindle for PC until I deleted it manually.
How many people have found this loophole and have the books on their devices that they have been refunded for?

It makes me wonder.
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