HI, This weekend quite a few of the customer reviews that customers had written for my novels simply dissappeared...does anyone know how this happens or has this happened to them too? Readers are emailing me and wondering if I deleted them! .....
I too had a review disappear and Kindle refuses to say why. They are under the illusion that all reviews are their property and they can do with them as they please with no obligation to the authors to even give an explanation why a review gets pulled. I suggest you copy all reviews and keep them on your computer so they don't vanish down the Amazon rabbit hole with no reason why.
I recently had a 5 star review vanish from my book's Amazon sale page. I'm still not sure what happened. I make copies of all my reviews (the good ones) and post them on my author's web page as a backup and as a promotional tool. I was able to contact the the customer who said she would re-post the review, but it still is not on the sales page. I read the review and it seemed to fit the criteria for acceptable reviews. In any case, keep records of your reviews just to be on the safe side..
Could it be that the reviewers themselves are erasing their reviews? I have no idea, but it might be a possibility.
I leave reviews on some of the books I read and I know you can go back and edit your review or even delete them.
If you are losing A LOT, that is probably not the problem but just one or even two- you never know....
I had the same reviewer change the number of stars she gave one of my books after a week or so.
The reviewer assured me that she did not delete the review. The fact that the same review still remains on her Goodreads page leads me to believe she is truthful. She informed me she re-posted the review days ago and yet it still is missing in action. Very strange. I'm thinking the reviewer might have had a problem with Amazon but who knows. In any case, I won't lose any sleep over it. It will be a different story, however, if it happens again.
It would seem that Amazon is out to prove that reviews are their property and they can do as they please with them. I suggest that any reviewers place a copyright notice on their reviews and perhaps stating they grant full use rights to the author of the book reviewed.
There is some one turning in complaints on reviews, one of mine was deleted. Me and the reviewer are trying to trace down who turned in that it was a boughten review. It is in the rules that a free book for a review is OK. But this one was removed because it was said that it broke the rules. Whoever turned in that it was a bought review was lieing. But this is a cutthroat buss. it seems, so watch your back. Maybe someone writes and works for amazon on this forum.
I too had three reviews removed from amazon! All were legit! Not mine, not family members. The only one they left was a negative review from an illiterate child who didn't like the physical properties of the paperback which is produced by CreateSpace...an amazon company. It is not right and I am thinking of pulling my book.
I found this site by accident, and I was taken aback to read that reviews are being deleted from other authors' page as well. I have some of my books reduced to one review, so I don't believe, as someone stated that it's a server problem. If that's the case, why are the negative reviews still there and only the five stars removed. I had one of my titles in a promotion where they'll only accepted a book with more than 10 five star reviews. In one day, on this promotion, I sold 39 copies, and immediately my reviews began disappearing. My title was reduced to half of the twenty something I had when I started the promotion. Over the past months, I most of my titles have been reduced to single digit, but not one of the very negative reviews was removed. My sales from my promotion dropped accordingly. It was only recently on the advice of an attorney that I began printing my reviews, so I have documented proof, because no one in the author's central offers any real explanation. Initially, they accused me of writing my own reviews, then when I questioned that, I was sent an email stating that no one I know could write a review for my book because he/she has a financial interest in my books. Recently, as my reviews continued to disappear, I was told my reviews were being deleted because it was connected with an account which they are deleting reviews from, and just two days ago, I was told, my reviews are being deleted at the request of the reviewer. I contacted two other authors, who gave me reviews, we bought each other's books, and they have no knowledge of this.
I beg to differ. Amazon may presume they own my reviews but they do not. I am advising anyone who posts a review on Amazon to include the following:
(c) (reviewer's name) all rights reserved. Rights granted to the author of the work reviewed to use in any way to promote said work.
I have done some research one this matter and have come to the following conclusions. After talking with many authors in Facebook writers groups it would seem that the consensus is that Amazon has far too many reviews to moderate them. So any reviews that they pull are a direct result of someone complaining to Amazon about a specific review and Amazon is summarily just pulling any reviews that are brought to their attention. This does a great disservice to the authors and grants anyone the power to censor out your best reviews for any reason that motivates them to lodge a complaint about a specific review. This can only be viewed as personal attacks against the author whose books are reviewed. Amazon is basically enforcing the malicious and vindictive attacks on writers.