Has anyone ever had a message like this?
"We're writing to let you know that at least one of your readers has reported some problems within your book.
Text in your book is unreadable for readers using black or sepia color schemes."
I haven't looked into it yet, but I wonder how I am going to see what is wrong with it unless I am using black or sepia color schemes which I do not, at least I don't think I do because I don't even fully know what that means. When I check or my books from Kindle I use the Kindle for PC's which I have downloaded. I don't own a Kindle. The book in question is Free right now.
That's kinda weird. Sometimes they do things that leave us baffled. I really don't know what to do about this situation. If only I knew where in the book the problem was, or it sounds like the whole book is unreadable to this certain person or more people, they weren't specific.
If it's unreadable then it would be nice if they explained how I fix it. I never had a problem with it before and it's been published for almost a year.
That's kinda weird. Just a quick question:
Would you happen to have formatted the text color for parts of your text black or sepia?
The default color for text in html (if that is your case) is black, when the user chooses black or sepia themes, the default text color is changed accordingly, making the text "readable", but if you specifically format your text to be black, then your text is forced to be black and therefore not readable on a black background.
I suppose the same principle should apply for MS Word, inDesign, etc. (I use html only though)
I'd recommend to check your original in search for text formatting.
If not the case, then I have no clue about what may have happened there.
I hope I could've been of help.
I'm not sure that I did anything like that but I will check on that black text thing. If it happened it must have been an accident because I didn't specifically set out to format anything like that.
thanks for the idea, I appreciate your reply. If I find an answer I will come back and list it here.
Just an update on my question which I now have under control. My problem was with the black background. Under Font I did not have it set to automatic. I did not even know that I was supposed to do that but I do now and for future books.
I have fixed it but too early to check the peek inside to see if it all comes out okay.
yes the whole problem is that many people HARD CODE the font's color and background color. You MUST leave this to AUTOMATIC. Why? because the reader will then choose the best settings it is capable of.
You may know this already, but I thought I'd mention it just in case: be sure to notify KDP support once you've uploaded a file with significant changes so that they can arrange for buyers to receive the updated version.