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Thread: Free promo not showing up on amazon.com?


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Permlink Replies: 18 - Pages: 2 [ 1 2 | Next ] - Last Post: Aug 31, 2012 4:01 PM Last Post By: furtradegal
npstatham

Posts: 3
Registered: 06/23/12
Free promo not showing up on amazon.com?
Posted: Jun 23, 2012 6:47 AM
 
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I'm running a free promo today and it's only kicked in on the UK and European sites. For some reason Amazon.com is still showing my tag price.

Any ideas?

Link to product on .com showing regular price
http://www.amazon.com/dp/B008B7STWU

Amazon.co.uk showing the promo price
http://www.amazon.co.uk/dp/B008B7STWU

It's the first time I run a promotion; I'd appreciate any heads-up on what went wrong.

Thanks,
/NP
katemcvaugh

Posts: 22
Registered: 05/04/12
Re: Free promo not showing up on amazon.com?
Posted: Jun 23, 2012 8:04 AM   in response to: npstatham in response to: npstatham
 
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I'm having the exact same problem. I have run promos before with no problem. I've emailed KDP, but who knows if they will answer.
Also, my KDP promo info sates the promos are running.

kate McVaugh
npstatham

Posts: 3
Registered: 06/23/12
Re: Free promo not showing up on amazon.com?
Posted: Jun 23, 2012 8:20 AM   in response to: katemcvaugh in response to: katemcvaugh
 
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Yes, same, mine also shows the status as 'In progress' for the promotion, and it's only the .com site that's having problems.

I'll let you know if I hear anything back from KDP.

Best,
/NP
hearts12

Posts: 36
Registered: 06/23/12
Re: Free promo not showing up on amazon.com?
Posted: Jun 23, 2012 8:21 AM   in response to: katemcvaugh in response to: katemcvaugh
 
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I'm having the same problem, and I'm sure there are more of us out there. Surely there's someone on the job who has detected the problem? Or am I just being optimistic?
mccian

Posts: 5
Registered: 06/04/12
Re: Free promo not showing up on amazon.com?
Posted: Jun 23, 2012 9:05 AM   in response to: npstatham in response to: npstatham
 
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I'm in the same boat. Three unanswered e-mails to KDP and several sites that were going to promote me asking what the problem is. I'm not happy.
hearts12

Posts: 36
Registered: 06/23/12
Re: Free promo not showing up on amazon.com?
Posted: Jun 23, 2012 9:13 AM   in response to: mccian in response to: mccian
 
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Mine just went up!! Good luck, everybody!
npstatham

Posts: 3
Registered: 06/23/12
Re: Free promo not showing up on amazon.com?
Posted: Jun 23, 2012 9:16 AM   in response to: hearts12 in response to: hearts12
 
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Same here! Sweet :)
katemcvaugh

Posts: 22
Registered: 05/04/12
Re: Free promo not showing up on amazon.com?
Posted: Jun 23, 2012 10:30 AM   in response to: npstatham in response to: npstatham
 
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Mine went up about 9:30 am California time!
Hope everyone else has the same luck.
kate
pdsloss

Posts: 4
Registered: 06/23/12
Re: Free promo not showing up on amazon.com?
Posted: Jun 24, 2012 8:00 AM   in response to: npstatham in response to: npstatham
 
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Mine came on 10 hours late but now I can't get it turned off!! I didn't want to give my book away forever. I did get to number 1 downloaded book in 2 business categories.
booksfun

Posts: 2
Registered: 06/24/12
Re: Free promo not showing up on amazon.com?
Posted: Jun 24, 2012 8:24 AM   in response to: pdsloss in response to: pdsloss
 
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Mine has not come on yet either. No response from kdp in more than 3 hours. Any suggestion!!!
sailorladd

Posts: 20
Registered: 03/05/12
Re: Free promo not showing up on amazon.com?
Posted: Jun 24, 2012 10:33 AM   in response to: npstatham in response to: npstatham
 
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I am having the same problem, I have a freeby today and it is "selling" like hotcakes in UK but Amazon US is not showing anything????? let me know if you resolve it with my email and I will do likewise for you :)
Jonathan Reid reid.jonathan7@gmail.com
goldens4me

Posts: 22
Registered: 10/05/11
Re: Free promo not showing up on amazon.com?
Posted: Jun 24, 2012 11:38 AM   in response to: npstatham in response to: npstatham
 
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12:35 PM MST. Am having the same problem. Free promo is going in UK, but still not going in USA, even though according to my Bookshelf info, it has been in progress for over 10 hours.

Has Amazon offered any explanation?
sjbraun3

Posts: 5
Registered: 09/26/11
Re: Free promo not showing up on amazon.com?
Posted: Jun 24, 2012 12:50 PM   in response to: goldens4me in response to: goldens4me
 
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Annoying. I planned a one-free-day for today -- notified several places -- yet here it is, the day 3/4 over and it's not free. I emailed KDP 6 hrs ago. No response. My bookshelf, too, shows the promotion as "in progress."
Does no one work on Sundays??
seymorbooks

Posts: 4
Registered: 01/01/09
Re: Free promo not showing up on amazon.com?
Posted: Jun 24, 2012 3:55 PM   in response to: npstatham in response to: npstatham
 
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I am having the same problem--18 hours into a 2 day promo now and it still hasn't posted. Of course no response from Amazon. For anyone else this happened to, do they credit you back the wasted days?

Message was edited by: seymorbooks
sjbraun3

Posts: 5
Registered: 09/26/11
Re: Free promo not showing up on amazon.com?
Posted: Jun 25, 2012 3:10 AM   in response to: seymorbooks in response to: seymorbooks
 
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My 1-day free promo was listed as "in progress" and is now "completed." Problem is, my book was never free during that time and sold no copies.

I promoted the event prior to its non-existence.

Amazon never responded to my email yesterday morning requesting help.

This is really frustrating!
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