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Permlink Replies: 16 - Pages: 2 [ 1 2 | Next ] - Last Post: Feb 21, 2015 11:09 PM Last Post By: JohnRandallWilson
peroche

Posts: 9
Registered: 07/24/12
I am furious! Bad review for poor format upload!
Posted: Aug 3, 2012 2:48 PM
 
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How do I fix this? I uploaded my book following all of Kindle's instructions. Today I note a poor review because of repeated sentences, typos, and errors and I opened the book in kindle to see what was going on. To my horror, there are dashes missing between words (self-employed became selfemployed), there are spaces either added or completely missing between words, and this was just on the first page!!!!
How can this be? This does not match what I uploaded at all, and I followed all recommendations. Now there is a negative review, and rightly so! I need a live person to help correct this ASAP. Post a private message with contact information please!
mrlasers

Posts: 1,633
Registered: 07/06/11
Re: I am furious! Bad review for poor format upload!
Posted: Aug 3, 2012 3:04 PM   in response to: peroche in response to: peroche
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I'd be happy to take a look at the file for you. Let me know if you'd be interested: mrlasers@mrlasers.com.

--
MrLasers
eBook Formatting & Production
http://www.mrlasers.com
notjohn

Posts: 15,239
Registered: 01/06/10
Re: I am furious! Bad review for poor format upload!
Posted: Aug 3, 2012 4:57 PM   in response to: peroche in response to: peroche
 
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**a poor review because of repeated sentences, typos, and errors **

Well, and perfectly justified, I would say!

Never -- NEVER -- publish a book you haven't previewed in every possible Kindle and application. You are not only hurting yourself, but you are hurting the rest of us and indeed the whole notion of reading books on electronic devices. How eager do you think that the folks who downloaded your book will be to buy another Kindle edition? And if they do, how likely that they will choose an independent author -publisher rather than something from Doubleday or Knopf?
peterspenser

Posts: 473
Registered: 02/16/12
Re: I am furious! Bad review for poor format upload!
Posted: Aug 3, 2012 6:58 PM   in response to: peroche in response to: peroche
 
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What's the name of your book so we can look at the sample?
mixus

Posts: 1,268
Registered: 06/19/12
Re: I am furious! Bad review for poor format upload!
Posted: Aug 3, 2012 9:45 PM   in response to: notjohn in response to: notjohn
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Jeesh notjohn, Thats a tad strong and over the top.

peroche has made a mistake. I challenge to admit you have never made a mistake!

electronic reading is here to stay. So, your claims are baseless.

I think peroche has learnt a lesson as any intelligent person does after making such mistakes..

Let it go.
divorcedoctor

Posts: 5,581
Registered: 07/11/10
Re: I am furious! Bad review for poor format upload!
Posted: Aug 4, 2012 12:46 AM   in response to: mixus in response to: mixus
 
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Jeesh notjohn, Thats a tad strong and over the top.

peroche has made a mistake. I challenge to admit you
have never made a mistake!

electronic reading is here to stay. So, your claims
are baseless.

I think peroche has learnt a lesson as any
intelligent person does after making such mistakes..

Let it go.


remember notjohn has all that child support and alimony to pay so his day job here is very serious, ie to get his cut by belittling newbies and sending them to the clutches of his sharks.

don't be too hard on "him that has sinned"

we all need to survive - even Gollum Gollum Gollum

and there is that nice quote re lambs
clydekey

Posts: 9
Registered: 02/15/11
Re: I am furious! Bad review for poor format upload!
Posted: Aug 4, 2012 8:11 PM   in response to: peroche in response to: peroche
 
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I don’t know how you uploaded your book, but I suppose that you uploaded a word document or html. From the description of the problems, I can’t imagine any way they could have been caused by format or style issues with your document. However, I would still recommend the nuclear option as described in the Smashword Style Guide to reformat your document before you upload it again. You should save a copy under a different filename so you don’t accidentally destroy any of your hard work, and then you will have to reformat your entire manuscript but it will definitely be in good shape for conversion. Then I would recommend making a using mobi or calibre to convert a copy for your own kindle or pc, so you can look for formatting issues before you upload it, even if you intend to let Amazon do the conversion.

By the way, I know that the Amazon conversion can have problems. My most recent project had a very noticeable typo in the first chapter of the free sample on my kindle for pc app. I went back to my word doc and the versions that I had experimented with on mobi and calibre and the typo just wasn’t there!

I still would recommend that you work with Amazon to replace the bad version. If they won’t remove the bad review, then immediately review it yourself and explain the problems. (I know that another did this.)\

Good luck with it.
notjohn

Posts: 15,239
Registered: 01/06/10
Re: I am furious! Bad review for poor format upload!
Posted: Aug 5, 2012 2:42 AM   in response to: clydekey in response to: clydekey
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**By the way, I know that the Amazon conversion can have problems. My most recent project had a very noticeable typo in the first chapter of the free sample on my kindle for pc app. I went back to my word doc and the versions that I had experimented with on mobi and calibre and the typo just wasn’t there!**

This is exactly why the advice you give is bad. The book should be tested by uploading it to the KDP, letting it convert, then downloading the mobi file and testing it in KIndle Previewer.

I don't understand how anyone can go through the publishing process and ignore this most essential step. Perhaps KDP Guy should strength the instructions at Step 6, to something like: DO THIS OR YOU'LL BE SORRY!

Because the OP was sorry, and so should you have been, because -- trust me on this! -- that mysterious "typo" is in your underlying file, or you put it there while messing about with Calibre. Nothing substitutes for the Kindle Previewer and the downloaded mobi file.

(And I say this who used to scoff at Kindle Previewer as unnecessary extra software. I rarely use it to actually build a mobi file, invariably use it to test my converted books.)

Being angry at reviewers who complain about bad formatting is beyond stupid. The OP should have been angry at him/herself. The best thing now, if no immediate fix presents itself, is to unpublish the book until it is fixed.
booknookbiz

Posts: 4,001
Registered: 03/04/10
Re: I am furious! Bad review for poor format upload!
Posted: Aug 5, 2012 2:47 AM   in response to: peroche in response to: peroche
 
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Peroche:

People can't post PM's here, sorry to tell you.

Is it possible that you uploaded a Word document in which you failed to "accept all changes" in a book for which you used Track Changes? Did you upload a Word file, or html, or...?

If you added/deleted spaces in Track Changes Edits, and failed to accept all changes, sentences that are deleted could very well appear twice; spaces before/after edited words could disappear; I admit I don't quite understand what's happening with your hard or required hyphens, unless those, too, are the result of edits, but that part seems unclear to me. Mobi format for Kindle does not have the usual "soft" hyphenation, so if any of those hyphens were created through inadvertence--in other words, you "obtained' them via a line ending, those can disappear. I don't know why they'd disappear otherwise, though, as hard hyphens should always remain (as in, self-employed).

Does that help?

[b]To the poster who advised him to use Calibre[/b]: http://bit.ly/LHD8N4

The fact that Amazon is rejecting books made with Calibre is well known now, so you should avoid Calibre if at all humanly possible.

Hitch
We produce ebooks
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divorcedoctor

Posts: 5,581
Registered: 07/11/10
Re: I am furious! Bad review for poor format upload!
Posted: Aug 5, 2012 3:44 AM   in response to: booknookbiz in response to: booknookbiz
 
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The fact that Amazon is rejecting books made with
Calibre is well known now, so you should avoid
Calibre if at all humanly possible.

yes indeed hitch

why can't folks simply obey the KISS instructions from Amazon, per:

Convert Your Manuscript to HTML

•    Save your manuscript as a "Filtered HTML document" on your computer at a location you can easily find (such as your desktop). To do this, just follow these steps:

o     In Word, with your manuscript open, click the "File" tab, then click "Save As" and select, for example, "Desktop."

Kindle Direct Publishing (2012-04-15). Building Your Book for Kindle (Kindle Locations 228-232). . Kindle Edition.

golem2b

Posts: 792
Registered: 04/12/11
Re: I am furious! Bad review for poor format upload!
Posted: Aug 5, 2012 6:26 AM   in response to: divorcedoctor in response to: divorcedoctor
 
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WTH is a "Gollum Gollum"?

Why on earth anyone would upload their work and make it available for sale without:

1) using the PREVIEWER to look at each and EVERY page of the file, and

2) buying a copy of the work, then viewing it on an actual Kindle device . . .

is utterly beyond me, and is the most BASIC of common sense.

[b]That notjohn would advise folks to do so seems helpful, not hurtful. [/b]

This is why I ALWAYS do a "soft publish" of my work before the "real deal" [b](how else are you going to get the real ASIN, anyway?)[/b].

I always catch at least a couple of minor fixes during my soft publish, and I have NEVER had a review even mention my formatting, grammar, or editing as being anything less than "eloquent and concise."

Coincidence?

[b]I think not.[/b]
divorcedoctor

Posts: 5,581
Registered: 07/11/10
Re: I am furious! Bad review for poor format upload!
Posted: Aug 5, 2012 3:37 PM   in response to: golem2b in response to: golem2b
 
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WTH is a "Gollum Gollum"?

LOTR
peroche

Posts: 9
Registered: 07/24/12
Re: I am furious! Bad review for poor format upload!
Posted: Feb 19, 2015 2:05 PM   in response to: mrlasers in response to: mrlasers
 
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I appreciate your response and apologize for this three year delay in reply.

Very new to the Kindle program and I had nowhere to vent at the time.
I will contact you via your email and review your site.

Thank you again.
peroche

Posts: 9
Registered: 07/24/12
Re: I am furious! Bad review for poor format upload!
Posted: Feb 19, 2015 2:10 PM   in response to: notjohn in response to: notjohn
 
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Thank you so much for your reply. And my apologies for the three year delay in response.

As I was not clear when I typed my complaint, I had reviewed and approved the Kindle copy, and it was correct.
The changes occurred after my approval and publishing. This was a technical issue with Kindle formatting and not with my ability to write nor read the proposed publishing.

I appreciate your input, though, and completely agree with you. It simply does not apply to my case.
peroche

Posts: 9
Registered: 07/24/12
Re: I am furious! Bad review for poor format upload!
Posted: Feb 19, 2015 2:29 PM   in response to: golem2b in response to: golem2b
 
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I appreciate your response and apologize for this three year delay in reply.

At that time, I was very new to the Kindle program and I had nowhere to vent my dismay at the errors caused by the Kindle upload process.

While I admit I do not understand some of your comments, such as 'WTH is a "Gollum Gollum"?', I do understand that I was not very clear when I posted my rant. I apologize for that.

The fact is, I did use the previewer, did correct a few typos and caught several extra or missing spaces. I went through the entire book, and made sure everything was correct.
The issue was always with Kindle formatting once it was published, not with my editing. A representative with Kindle admitted this was not uncommon and corrected the upload issue.

I had found the errors immediately after publishing and had reported to Kindle. I do have my own Kindle and was the first to buy my own book to read it, and did.

My anger stemmed from the fact that a review had brought to light that the upload had second upload created loss of section, extra spaces, and duplicated sentences in the formatting after it was uploaded to Kindle the second time. The errors were not in the book nor were they in the previewer when uploaded to Kindle. I was after this I saw the review which was upsetting to find it was still not corrected.

I do thank you for your opinion and input! I certainly do not disagree that it would foolish for anyone to publish anything without at least a cursory review, if not a thorough edit when it comes to a book.
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