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Thread: Can an author comment about a review on their book?


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llcraftbooks

Posts: 210
Registered: 05/09/12
Can an author comment about a review on their book?
Posted: Oct 14, 2012 12:59 PM
 
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Obviously-and for good reason, Amazon is strict with authors(or their friends)reviewing their own work.

However I am curious about whether or not we are allowed to comment on a review left on our books?

I am asking because I am irate about a 2 star review I just received. What makes me Irate is it's not a verified purchase and this person has done 7 reviews, all today, no verified purchases and every review a 2.

That is the remark I would like to make. I'm an adult, if someone buys and does not enjoy my work, so be it.

But it is unfair to just be sitting ducks for these people who are allowed to trash things that it is obvious they have never read.

Wondering what protocol is here as I don;t want to break the rules.
notjohn

Posts: 15,239
Registered: 01/06/10
Re: Can an author comment about a review on their book?
Posted: Oct 14, 2012 1:11 PM   in response to: llcraftbooks in response to: llcraftbooks
 
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There is no rule, but the conventional wisdom is that it's a bad idea.
txpublisher

Posts: 69
Registered: 04/04/12
Re: Can an author comment about a review on their book?
Posted: Oct 14, 2012 1:16 PM   in response to: llcraftbooks in response to: llcraftbooks
 
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You may reply to a review by posting a Comment under the review. However, this is usually not a good move. It makes you look defensive and gives the troll more power. Just ignore it.
llcraftbooks

Posts: 210
Registered: 05/09/12
Re: Can an author comment about a review on their book?
Posted: Oct 14, 2012 1:30 PM   in response to: txpublisher in response to: txpublisher
 
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I think you're right. I write a free site and deal with trolls all the time posting negative remarks. I always ignore them, but its different when there is money involved.
Iren

Posts: 285
Registered: 09/25/12
Re: Can an author comment about a review on their book?
Posted: Oct 14, 2012 1:39 PM   in response to: llcraftbooks in response to: llcraftbooks
 
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llcraftbooks
don't do that. it won't do you any good, really.

Can we have a link to that 2-star review?
Maybe instead of you i'll make a comment? In this case it won't look like you're over-sensitive.
andresanthomas

Posts: 4,998
Registered: 01/01/12
Re: Can an author comment about a review on their book?
Posted: Oct 14, 2012 2:28 PM   in response to: llcraftbooks in response to: llcraftbooks
 
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You can, but you shouldn't.
llcraftbooks

Posts: 210
Registered: 05/09/12
Re: Can an author comment about a review on their book?
Posted: Oct 14, 2012 2:37 PM   in response to: Iren in response to: Iren
 
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Thank you, but I'll let it ride. It's sold 2 copies since the review so I guess no one is paying attention to it. :)
ervharmon

Posts: 519
Registered: 01/20/11
Re: Can an author comment about a review on their book?
Posted: Oct 14, 2012 3:39 PM   in response to: llcraftbooks in response to: llcraftbooks
 
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I received a 1 star review and I made a comment below the review to the reviewer. It was very difficult at first because at first I was being bullied and told by the reviewer that I should know that by my complaining about the review , it only made me look bad.

I remained as calm as I possibly could as I was determined to get the reviewer to remove the review, and after two months I was successful.

It was not easy but I was able to get the reviewer to remove the review also I had tried to get Amazon to remove the review and they would not.

I know that people will think and say it is wrong for the author to complain to the person that wrote the review. In my case I felt very strong that I was right and knew that some tact would be necessary and I realized I had to keep control of my temper and if I didn't I could look real bad and not get the person to remove the review . I was kind of suprised it worked.

I feel I was right to do what I did. If I had thought for one minute the review was justified I would have accepted it after being heartbroken for about a week, and I also realize that in some cases the bad reviews are justified.

Even though I was succesful in getting the review removed I am not sure I would do it again.

I might try to get a few of my close internet friends to leave a message like "WHAT IS WRONG WITH YOU I READ THAT EBOOK AND ITHOUGHT IT WAS GREAT". It was obvious to me you didn't read the ebook. BLAB BLAB BLAB
crumblingworld

Posts: 117
Registered: 06/23/12
Re: Can an author comment about a review on their book?
Posted: Oct 14, 2012 4:40 PM   in response to: llcraftbooks in response to: llcraftbooks
 
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I have commented on a few reviews of my book, same as John O'Brien does with his New Order series, but I have not done any since. If someone wants to trash my book and say it sucks, it's their opinion and everyone's entitled to that. Amazon gives them a generous return policy, so if they feel they've erred in the purchase and or started it and hated it, so be it.

No use crying over spilt milk, but I really hate when a negative review slows the sales down.
Jan Cerney

Posts: 1
Registered: 11/21/16
Re: Can an author comment about a review on their book?
Posted: May 12, 2017 12:12 PM   in response to: llcraftbooks in response to: llcraftbooks
 
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I agree as I had same problem. The reviewer just skimmed my book and felt qualified to review it? I was furious but it's best to not reply although it might hurt sales which were doing well . Dislike reviews. Not everyone likes to read the same thing. So unfair for all the hard work authors put into their books.
Dr Viral Shah

Posts: 9
Registered: 07/06/17
Re: Can an author comment about a review on their book?
Posted: Dec 22, 2017 8:35 AM   in response to: llcraftbooks in response to: llcraftbooks
 
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My question is how to comment under review or reply to reviewer... Please explain procedure
Duane Dingle

Posts: 129
Registered: 06/04/14
Re: Can an author comment about a review on their book?
Posted: Dec 22, 2017 8:46 AM   in response to: Dr Viral Shah in response to: Dr Viral Shah
 
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Unless I'm reading this wrong and you are asking for physical directions, you shouldn't reply unless you take the high road and thank them for their time and tell them you're sorry that they feel that way, or if it's constructive and addresses formatting and proofing problems then tell them you will be addressing issues and do it.
A bad/nasty review can sometimes tell the potential buyer/reader more about the reviewer than the book and the buyer will ignore the review, just as they may ignore the unqualified review of some who rates the book poorly because "It's not my kind of story/genre", but then maybe I give readers too much credit. Anyway...those bad reviews, in my opinion, should be ignored by the author.
Cynthia E. Hurst

Posts: 1,847
Registered: 02/25/13
Re: Can an author comment about a review on their book?
Posted: Dec 22, 2017 10:19 AM   in response to: Dr Viral Shah in response to: Dr Viral Shah
 
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You already asked this. Don't reply.
Dr Viral Shah

Posts: 9
Registered: 07/06/17
Re: Can an author comment about a review on their book?
Posted: Dec 29, 2017 7:53 PM   in response to: Duane Dingle in response to: Duane Dingle
 
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Thank you strongly agree
Dr Viral Shah

Posts: 9
Registered: 07/06/17
Re: Can an author comment about a review on their book?
Posted: Dec 29, 2017 7:53 PM   in response to: Cynthia E. Hurst in response to: Cynthia E. Hurst
 
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Yes right ..Thank you so much
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