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roadturn

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Admin Function - Sharing Access Securely
Posted: May 17, 2017 9:18 AM
 
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I help authors sell more books, so I need to work inside their KDP account often. Have you found a way to assign an Admin on Amazon KDP? I sometimes neglect to sign off a client's account and end up (almost) buying something from Amazon in their name, since KDP and the private account are the same login. Has anyone found a solution? Life would be wonderful if I had a central dashboard for managing KDP for multiple clients. :)
Notjohn

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Re: Admin Function - Sharing Access Securely
Posted: May 17, 2017 11:24 AM   in response to: roadturn in response to: roadturn
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I don't think this is a great idea, either for the authors or for you. But if you really want to do it, you are doing it the only possible way. I suppose you could set yourself up as the publisher, but that too is a rather scary place to be.

Good luck! -- NJ

The book: Notjohn's Guide to E-Book Formatting (and print as well!)

The blog: http://notjohnkdp.blogspot.com
roadturn

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Re: Admin Function - Sharing Access Securely
Posted: May 17, 2017 1:17 PM   in response to: Notjohn in response to: Notjohn
 
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NotJohn... do most authors manage KDP by themselves? Surely Amazon knows some will need help and want to provide Admin access to their KDP account. How are others dealing with the system?
cdalebrittain

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Re: Admin Function - Sharing Access Securely
Posted: May 17, 2017 2:24 PM   in response to: roadturn in response to: roadturn
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Yes, most authors are their own publishers. There are a few publishers working through KDP who have a single master account through which they publish their clients. All the royalties come to the publisher personally, and they have to keep track of which book sold how many copies and distribute the royalties to their authors accordingly.
roadturn

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Re: Admin Function - Sharing Access Securely
Posted: May 17, 2017 2:31 PM   in response to: cdalebrittain in response to: cdalebrittain
 
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I'm not sure what I'm missing with the concept. Compare it to a business with a social media account, for instance. The company sells widgets and collects the money for them... but they have a social media manager who has admin privileges to take care of messaging and ads.

How can authors get help with placing and promoting their books without giving someone access to their entire Amazon account? It almost seems surreal.
booknookbiz

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Re: Admin Function - Sharing Access Securely
Posted: May 17, 2017 3:00 PM   in response to: roadturn in response to: roadturn
 
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roadturn wrote:
NotJohn... do most authors manage KDP by themselves? Surely Amazon knows some will need help and want to provide Admin access to their KDP account. How are others dealing with the system?

Hi, Roadturn:

Be aware: it is expressly against Amazon's T&C (Terms and Conditions) for a third-party to log in as, and do ANYTHING in, a KDP account, for a self-publisher. There are a bunch of legal reasons, surrounding American Contract law. The long and short of it is that in the US, you can't obligate a third-party to a contract. For example, you can't go down to your local car lot, and sign a contract that obligates your neighbor to pay for a car, or buy a car and pay for it. Right? Well, same thing at Amazon.

And you're thinking, but, what contract? Well, when your clients save a file, or change a price, or set a marketing scheme--that's a contract. A contract between them and Amazon. When YOU click the button, or you act on their behalf, you've technically rendered their contract with Amazon null and void.

If you read the T&C, section 4.3, it says:

4.3 Account Security. You are solely responsible for safeguarding and maintaining the confidentiality of your account username and password and are responsible for all activities that occur under your account, whether or not you have authorized the activities. You may not permit any third party to use the Program through your account and will not use the account of any third party. You agree to immediately notify Amazon of any unauthorized use of your username, password or account.

There's another section--can't recall where it is, now--but it reaffirms this. Ixnay on the og-in-lay. That's why we don't offer the service (uploading, etc.) ourselves, to our customers. It's because if push ever came to shove you'll have voided your clients' contract. You need not only written permission, but a limited POA, as well. I realize that you probably have that, but as you'd mentioned this, I thought that the restrictions and prohibitions should be made known for the newbies.

Good luck to you.

Hitch
We produce ebooks
An Amazon Professional Conversion Service: http://amzn.to/29pWZSg
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roadturn

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Re: Admin Function - Sharing Access Securely
Posted: May 17, 2017 4:41 PM   in response to: booknookbiz in response to: booknookbiz
 
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That makes it even more amazing.... so, you've got a guy who's a great writer, but barely knows how to use Word. He is computer illiterate. To deny him the right to have someone manage the technical end of his account is blatant discrimination.

Edited by: roadturn on May 17, 2017 4:41 PM
booknookbiz

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Re: Admin Function - Sharing Access Securely
Posted: May 17, 2017 5:19 PM   in response to: roadturn in response to: roadturn
 
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roadturn wrote:
That makes it even more amazing.... so, you've got a guy who's a great writer, but barely knows how to use Word. He is computer illiterate. To deny him the right to have someone manage the technical end of his account is blatant discrimination.

Edited by: roadturn on May 17, 2017 4:41 PM


You're kidding, right? This is Contract Law 101. More on that later:

Look: Amazon is not this great guy's publisher. He is. Just like every publisher under the sun, he's responsible--he is, not Amazon, not me, not you--to manage his business. Just like any entrrepreneur, running any small business, if he doesn't know how to do something, he either learns how, or he hires someone to do it. In this instance, he not only has to hire someone, but hire someone whose work, in his admin panel, doesn't violate his and Amazon's contract. As I said, simple: have your client sign a special power of attorney that authorizes you do to that, and that authorizes you to sign that contract (by clicking), on his behalf.

We have hundreds--nay, thousands--of clients that are not computer literate. Somehow, of those 3,000+ clients, they have all managed to figure out how to upload a book to Amazon, whether by watching Amazon's videos, or following their instructions. Thousands. Amazon has gone to extraordinary lengths to make book publishing simpler and simpler, over the last decade. Originally, your client couldn't have published, not without someone making his book for him, because you had to upload a PRC file, or a MOBI, a fully-made eBook file. Now, you can upload a Word file, and push a button. Can't get much simpler than that. It's an internet business.

If you're selling widgets, and you have to get them to Walmart, in order to be sold, would you think that Walmart was discriminating against you, if they said that you have to have your product show up on a pallet, on a truck, and not on the back of a string of donkeys? No, of course not. Why? Because it's a business.

If your client can't manage that, and won't give you a POA, then he should find a publisher that can publish the book for him. It's not Rocket Surgery, to make it through the uploads, and if you're simply doing "marketing stuff" for him, that means changing prices, right? Well, do what we do--have a training session, over GoToMeeting or TeamViewer, and teach him how to do that. Of course, if he's paying you to do that for him, then I can see why you wouldn't want to do that. Seriously--not being snarky when I say that. It's probably a big part of your service.

So, just have a lawyer draw up a form POA (Power of Attorney) for you to use with your client(s). Very limited--a Special POA--that limits you to doing A, B and C. That's what I do here when I have the occasional client that literally CANNOT do it. But this is, after all, an ONLINE business, done over the Internet. It requires at least a modicum of technical ability.

Lastly: publishing on Amazon isn't a "right." It's a business arrangement, one that Amazon can withdraw at any time. This is their store, and their website. Their rules, and you are ignoring the big part: it's Contract Law, in the USA. Period. They didn't make it up. They don't actually have a choice. How else would you suggest that they manage this, and still remain within the law? It's not some type of Civil Rights Discrimination case to ask someone to OBEY the law.

Hitch
We produce ebooks
An Amazon Professional Conversion Service: http://amzn.to/29pWZSg
www.booknook.biz
Ward Rogers

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Re: Admin Function - Sharing Access Securely
Posted: May 17, 2017 5:42 PM   in response to: roadturn in response to: roadturn
 
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Despite your intentions and justification, and despite any permissions you might have, you're not only in violation of KDP policies (as are your "clients"), but you're committing felony fraud in most countries, logging in as someone else and accessing secure files. And it's not exactly a great idea to air your dirty knickers in a public forum, chum.
booknookbiz

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Re: Admin Function - Sharing Access Securely
Posted: May 17, 2017 6:54 PM   in response to: Ward Rogers in response to: Ward Rogers
 
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Ward Rogers wrote:
Despite your intentions and justification, and despite any permissions you might have, you're not only in violation of KDP policies (as are your "clients"), but you're committing felony fraud in most countries, logging in as someone else and accessing secure files. And it's not exactly a great idea to air your dirty knickers in a public forum, chum.

Ward:

Exactly--that's the point I was trying to make--it's illegal. It's not Amazon's doing. To quote Sly Stallone, from some movie or the other, "It's de law!"

Your succinctness, @Ward, was better than my rant. :-)

Hitch
roadturn

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Re: Admin Function - Sharing Access Securely
Posted: May 17, 2017 7:44 PM   in response to: booknookbiz in response to: booknookbiz
 
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The further this goes, the weirder it gets.

If I have an account, let's say a Facebook page, and I need help managing it... I can appoint an administrator and give him a separate login. I could, instead, give him my login credentials, but I don't need to.

The way KDP is set up, it doesn't appear there is a way to extend administrative privileges -- thereby forcing authors to either figure it out themselves or give their admin the login info for their Amazon account.

It makes no sense to me, whatsoever. I came here, hoping to find an answer. Rather, I've been ridiculed and called a felon.

I'm either missing something really obvious, Amazon has provided a way to let someone manage KDP accounts for others and nobody, thus far, know what it is, or I've entered the Twilight Zone.
roadturn

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Re: Admin Function - Sharing Access Securely
Posted: May 17, 2017 7:48 PM   in response to: booknookbiz in response to: booknookbiz
 
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There's much more to managing a KDP account than uploading a book... and --- yes --- many older authors find it difficult to perform even simple tasks online. I agree, not discrimination, just piss poor business practice to not provide a way for customers to get the help they need without hiring an attorney.
roadturn

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Re: Admin Function - Sharing Access Securely
Posted: May 17, 2017 7:52 PM   in response to: roadturn in response to: roadturn
 
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There is no solution. Figure it out yourself or hire an attorney. Unbelieveable.
Joseph M Erhardt

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Re: Admin Function - Sharing Access Securely
Posted: May 17, 2017 9:48 PM   in response to: roadturn in response to: roadturn
 
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Just stumbled onto this thread. What a weird thread! I can't see how authorizing someone, as your agent, to work your account for you is providing your log*in & pas*sword to a "third party," as your agent would be acting, legally, as you. Note: You may need to provide a "limited power of attorney" for this, but it certainly should be legal.

Is there a shark in the house who'd care to chime in?
booknookbiz

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Re: Admin Function - Sharing Access Securely
Posted: May 17, 2017 10:41 PM   in response to: Joseph M Erhardt in response to: Joseph M Erhardt
 
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Joseph M Erhardt wrote:
Just stumbled onto this thread. What a weird thread! I can't see how authorizing someone, as your agent, to work your account for you is providing your log*in & pas*sword to a "third party," as your agent would be acting, legally, as you. Note: You may need to provide a "limited power of attorney" for this, but it certainly should be legal.

Is there a shark in the house who'd care to chime in?


Joseph:

As I told the OP, already, yes, a Special (limited) POA will work fine. The POA should expressly authorize the "other" individual to log in, and bind the publisher to the conract(s). And yes, before anyone gets up on their hind legs, YES, a real live IP/Internet/contract law specialist looked into this, and I discussed it with Amazon directly. Because we are asked near-daily to do uploading for clients, so of course, I looked into it, in DETAIL.

Hitch
We produce eBooks
An Amazon Professional Conversion Service : http://amzn.to/29pWZSg
www.Booknook.Biz
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