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Thread: Paperback error andlack of support


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Permlink Replies: 8 - Pages: 1 - Last Post: Jul 12, 2017 7:17 PM Last Post By: George Garrigues Threads: [ Previous | Next ]
rudy thomas

Posts: 1
Registered: 05/28/16
Paperback error andlack of support
Posted: Jul 7, 2017 5:38 AM
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Good Morning, We have uploaded a digital book and used the KDP paperback option. There is a repeat of an entire paragraph on the printed copies, not on the origonal, not on the electronic and not on the "look inside" feature. It is an error with the manufacturing. What is the most frustrating thing is that for 4 weeks we have e-mailed, contacted and asked for this to be fixed to no avail. We get what appears to be a computer generated response from a different person every day. Finally today I did get a phone call, he asked for more time to resolve the issue and tried to placate me. Still no resolution.....very very disappointed in the lack of customer care/service at Amazon. As they say, you dont get a second chance to make a first impression.
Joseph M Erhardt

Posts: 4,463
Registered: 12/21/15
Re: Paperback error andlack of support
Posted: Jul 7, 2017 7:06 AM   in response to: rudy thomas in response to: rudy thomas
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Use this golden opportunity to have them kill the book for you. Then, re-publish using CreateSpace. There, you upload a PDF and what you see is what you get.

Also, CreateSpace has phone support.

Also, on CreateSpace, you can order proof copies BEFORE you actually publish.

Also, on CreateSpace, you can purchase "author's copies" at discount.

Only gotcha: do NOT accept CreateSpace's offer to do your e-book for you. That's generally ugly.
Notjohn

Posts: 23,018
Registered: 02/27/13
Re: Paperback error andlack of support
Posted: Jul 7, 2017 1:08 PM   in response to: rudy thomas in response to: rudy thomas
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What Joseph says. And furthermore:

KDP Print Beta was rolled out at the end of September last year. The process was buggy, and it seems to remain so to this day. The quality of the books that actually go on sale is rather low, as you can see by doing a search on Amazon for Independently published

Its sole advantage is that the author-publisher gets to see his or her paperback sales on the same page as the Kindle sales. But really, how big an advantage is that? How many seconds does it take, really, to check one's sales on Createspace--ten seconds, thirty seconds?

In exchange, you get that buggy publishing process, no physical proof copy, no discounted author copies for gift or resale, and no distribution to Barnes & Noble or to brick-and-mortar bookstores. (Most small bookstores will, as a favor to a customer and perhaps a small surcharge, order a Createspace or IngramSpark paperback.) If you don't live in the US, the proof copy and author's copies won't be as attractive, because of high shipping costs, but still....

My advice is to stick with CreateSpace with its excellent cover wizard, helpful community forum, and direct-to-author discounted sales.

Good luck! -- NJ

The book: Notjohn's Guide to E-Book Formatting (and print as well!)

The blog: http://notjohnkdp.blogspot.com
Joe

Posts: 156
Registered: 06/01/17
Re: Paperback error andlack of support
Posted: Jul 11, 2017 5:38 AM   in response to: rudy thomas in response to: rudy thomas
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As they say, you dont get a second chance to make a first impression.

Which is why you should have researched KDP Print and gone with Create Space. Count it as a lesson learned, and do things differently next time.

By the way, have your tried to upload the file again to see if the issue is fixed?
Emily Veinglory

Posts: 3,381
Registered: 04/25/13
Re: Paperback error andlack of support
Posted: Jul 12, 2017 11:35 AM   in response to: rudy thomas in response to: rudy thomas
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I get people don't much like KDP, but this question is also about a specific issue.

I use KDP print and I struggle to see how the a mistake that is not in the downloaded digital proof would appear in the printed copy. they print what the file contains.

Do you mean the actual printed copy and not the digital proof? Because duplication in the digital proof have been happening and they do not appear in the printed copy.

The only way an error could be introduced between the downloaded digital proof and the printed copy is in the printing itself, e.g. duplicate pages, missing pages, might rarely occur but only in some copies, more often it is things like pale print, slanted pages or bad trim.

Could you clarify exactly where in the process the mistake is first seen, if it is on one copy or all copies, and if possible provide a picture?

FWIW I have put out one KDP print book and had no problems at any stage. I am not sure how much of that is luck and how much of it is knowing how the system works which is largely very like createspace. I was happy with the experience.
Notjohn

Posts: 23,018
Registered: 02/27/13
Re: Paperback error andlack of support
Posted: Jul 12, 2017 11:57 AM   in response to: Emily Veinglory in response to: Emily Veinglory
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Emily, you are asking for help from someone who himself has a problem!

The solution to all problems involving paperback printing is twofold: 1) Use CreateSpace and 2) upload a PDF.

Indeed, if there were any logic in KDP Print Beta, uploading a PDF to it should solve your problem, but it seems to have a genius for botching things.

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
Emily Veinglory

Posts: 3,381
Registered: 04/25/13
Re: Paperback error andlack of support
Posted: Jul 12, 2017 2:33 PM   in response to: Notjohn in response to: Notjohn
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That is your solution and I agree it is a pretty good one.

My solution would be to use KDP correctly and fix whatever the problem is.

It depends on what outcome OP actually wants. Both are valid options.
George Garrigues

Posts: 215
Registered: 08/13/15
Re: Paperback error andlack of support
Posted: Jul 12, 2017 7:14 PM   in response to: Joseph M Erhardt in response to: Joseph M Erhardt
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I liked your response. I hope the aggrieved writer can take advantage of it.
George Garrigues

Posts: 215
Registered: 08/13/15
Re: Paperback error andlack of support
Posted: Jul 12, 2017 7:17 PM   in response to: Emily Veinglory in response to: Emily Veinglory
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I appreciate your thoughtful reply to the aggrieved person's problem. Right on target, it seems to me.
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