Good Morning, We have uploaded a digital book and used the KDP paperback option. There is a repeat of an entire paragraph on the printed copies, not on the origonal, not on the electronic and not on the "look inside" feature. It is an error with the manufacturing. What is the most frustrating thing is that for 4 weeks we have e-mailed, contacted and asked for this to be fixed to no avail. We get what appears to be a computer generated response from a different person every day. Finally today I did get a phone call, he asked for more time to resolve the issue and tried to placate me. Still no resolution.....very very disappointed in the lack of customer care/service at Amazon. As they say, you dont get a second chance to make a first impression.
KDP Print Beta was rolled out at the end of September last year. The process was buggy, and it seems to remain so to this day. The quality of the books that actually go on sale is rather low, as you can see by doing a search on Amazon for Independently published
Its sole advantage is that the author-publisher gets to see his or her paperback sales on the same page as the Kindle sales. But really, how big an advantage is that? How many seconds does it take, really, to check one's sales on Createspace--ten seconds, thirty seconds?
In exchange, you get that buggy publishing process, no physical proof copy, no discounted author copies for gift or resale, and no distribution to Barnes & Noble or to brick-and-mortar bookstores. (Most small bookstores will, as a favor to a customer and perhaps a small surcharge, order a Createspace or IngramSpark paperback.) If you don't live in the US, the proof copy and author's copies won't be as attractive, because of high shipping costs, but still....
My advice is to stick with CreateSpace with its excellent cover wizard, helpful community forum, and direct-to-author discounted sales.
I get people don't much like KDP, but this question is also about a specific issue.
I use KDP print and I struggle to see how the a mistake that is not in the downloaded digital proof would appear in the printed copy. they print what the file contains.
Do you mean the actual printed copy and not the digital proof? Because duplication in the digital proof have been happening and they do not appear in the printed copy.
The only way an error could be introduced between the downloaded digital proof and the printed copy is in the printing itself, e.g. duplicate pages, missing pages, might rarely occur but only in some copies, more often it is things like pale print, slanted pages or bad trim.
Could you clarify exactly where in the process the mistake is first seen, if it is on one copy or all copies, and if possible provide a picture?
FWIW I have put out one KDP print book and had no problems at any stage. I am not sure how much of that is luck and how much of it is knowing how the system works which is largely very like createspace. I was happy with the experience.