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Thread: No payment listed yet


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Permlink Replies: 34 - Pages: 3 [ Previous | 1 2 3 | Next ] - Last Post: Oct 23, 2017 5:47 PM Last Post By: Gary Zimmer Threads: [ Previous | Next ]
Karen

Posts: 84
Registered: 04/15/17
Re: No payment listed yet
Posted: Aug 22, 2017 4:49 AM   in response to: Karen in response to: Karen
 
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Thanks everyone. Knowing it's not just me makes me feel better. If it doesn't show up in the next few days I'll do a contact us. Nice to know the "veterans" aren't worried and payments always show up, that's definitely a good sign.
Kyle

Posts: 23
Registered: 06/03/13
Re: No payment listed yet
Posted: Aug 24, 2017 3:23 AM   in response to: Karen in response to: Karen
 
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Updating for anybody in the same boat. Got all the payments listed in reports tab around the 22nd. But missing US, AU, and CA, as of 24th.

They will show up soon, no doubt. Just makes no sense that it takes so long for some and not others.
JP Reedman

Posts: 70
Registered: 10/25/13
Re: No payment listed yet
Posted: Aug 24, 2017 4:04 AM   in response to: Karen in response to: Karen
 
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I notice everyone who has 'missing' payments under the Payments tab has the same ones missing--.com, Ca, and Au.--so it must be a glitch.
I expect they will suddenly pop up, possibly around the time they are set to go in on the 29th.
I have emailed Amazon for clarification anyway, so will let you know what they say.
Ruth Walker

Posts: 2
Registered: 06/06/17
Re: No payment listed yet
Posted: Aug 24, 2017 4:23 AM   in response to: Karen in response to: Karen
 
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I think it's site wide as all my friends I've spoke with have the same issue. No .com .au or .ca. The three biggest payers (of course lol). I emailed them and had a response copy and pasted here:

Hello Ruth,

I hope you're doing well.

I wanted to let you know that we're still working with our Accounts Payable and Technical Team to resolve your payment reports issue. It's taking longer than usual to resolve this, and I'm very sorry about the delay.

We'll reach out to you again with another update as soon as possible.

Thanks for your continued patience.

Regards,

Omar W.
Kindle Direct Publishing

So it looks like the mighty Zon has a fairly big problem going on. I'll let you know what they come back with.
labake onirin

Posts: 1
Registered: 08/24/17
Re: No payment listed yet
Posted: Aug 24, 2017 4:43 AM   in response to: Ruth Walker in response to: Ruth Walker
 
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You know there is a payment royalty notification email which they usually send before the payment date,did you get the email??
Karen

Posts: 84
Registered: 04/15/17
Re: No payment listed yet
Posted: Aug 24, 2017 5:04 AM   in response to: Karen in response to: Karen
 
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I received the e-mail on Sunday but still no payment showing under the reports tab as of this morning the 24th. I also did a 'contact us' and am waiting for a reply. Looks like from what's posted here they're already aware of the problem but I contacted them anyway. Hopefully it gets straightened out soon. Until then I'll just keep writing and keep my fingers crossed I get paid next week :)
REB Tongue

Posts: 6
Registered: 06/26/13
Re: No payment listed yet
Posted: Aug 24, 2017 5:06 AM   in response to: Karen in response to: Karen
 
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I've had the same problem - I've got the email but nothing in the Payments tab - and I've written to Amazon as well to find out what's happening. Hopefully - and I've asked for clarification on this - this is just a dashboard problem, and the payments will go through as planned. Fingers crossed, but I'll feel a lot happier when I get a non-boilerplate answer, especially after last month.

Richard
Jowhari

Posts: 2
Registered: 08/24/17
Re: No payment listed yet
Posted: Aug 24, 2017 6:12 AM   in response to: Karen in response to: Karen
 
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Likewise We have payment missing

Edited by: Jowhari on Aug 24, 2017 6:12 AM
Karen

Posts: 84
Registered: 04/15/17
Re: No payment listed yet
Posted: Aug 24, 2017 9:28 AM   in response to: Karen in response to: Karen
 
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Amazon responded. Basically said thanks for my enquiry. It is being sent over to the accounts department and the payment should show up within 24 hours. No mention of if the payment would have been made or wouldn't have been made without me emailing them.
JP Reedman

Posts: 70
Registered: 10/25/13
Re: No payment listed yet
Posted: Aug 24, 2017 12:15 PM   in response to: Karen in response to: Karen
 
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Payment notice for .Au has just shown up....
Kyle

Posts: 23
Registered: 06/03/13
Re: No payment listed yet
Posted: Aug 24, 2017 12:45 PM   in response to: JP Reedman in response to: JP Reedman
 
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.ca is also just up. But no .com yet..
Ruth Walker

Posts: 2
Registered: 06/06/17
Re: No payment listed yet
Posted: Aug 24, 2017 12:46 PM   in response to: labake onirin in response to: labake onirin
 
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No. There were no emails from any of those three, just all the others. But I've just seen that Australia has just appeared on the payments page. No email though and no more word yet.
JP Reedman

Posts: 70
Registered: 10/25/13
Re: No payment listed yet
Posted: Aug 24, 2017 1:01 PM   in response to: Ruth Walker in response to: Ruth Walker
 
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All 3 are now there in my Reports tab.
Lorraine Tonks

Posts: 16
Registered: 01/14/17
Re: No payment listed yet
Posted: Aug 24, 2017 2:11 PM   in response to: Karen in response to: Karen
 
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My payment from .com is now showing under the payments tab after I emailed Amazon so it looks as though it's all rolling out.
Mrs Julia Evans

Posts: 633
Registered: 05/22/16
Re: No payment listed yet
Posted: Aug 24, 2017 2:33 PM   in response to: Karen in response to: Karen
 
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Hi Karen, I hate to say this, but I don't think there ever was a problem. Mine turned up today, just as I predicted they would, and I didn't e-mail anyone. Considering we still have 5 days to go to payday, I'm not sure why everyone was getting in such a fluster this month. This is around the date I normally see the figures on my payments tab. Hopefully, next month everyone will be a bit calmer. Best wishes and happy spending! J
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