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Thread: Shows a unit sold but no royalty from sale


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Permlink Replies: 4 - Pages: 1 - Last Post: Oct 2, 2017 12:39 PM Last Post By: Ryan Threads: [ Previous | Next ]
Ryan

Posts: 3
Registered: 09/15/15
Shows a unit sold but no royalty from sale
Posted: Oct 2, 2017 10:40 AM
 
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My report shows that I sold a unit but that I am not getting any royalty for said sale. Why is this? I have never offered a freebie period or promo code. It's listed at $4.99 @ 70% royalty. I know I've had this happen before where it shows a book was purchased but I didn't get paid for it.

Is it possible to return an ebook? Why am I not receiving payment for a sold ebook?
Donna St Felix

Posts: 5,655
Registered: 09/18/13
Re: Shows a unit sold but no royalty from sale
Posted: Oct 2, 2017 11:16 AM   in response to: Ryan in response to: Ryan
 
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Ryan wrote:
My report shows that I sold a unit but that I am not getting any royalty for said sale. Why is this? I have never offered a freebie period or promo code. It's listed at $4.99 @ 70% royalty. I know I've had this happen before where it shows a book was purchased but I didn't get paid for it.

Is it possible to return an ebook? Why am I not receiving payment for a sold ebook?


Are you looking at the ORDER graph on the first page?
Orders do not always complete for one reason or another.
If you had a refund, I think it would show.
Mrs Julia Evans

Posts: 751
Registered: 05/22/16
Re: Shows a unit sold but no royalty from sale
Posted: Oct 2, 2017 11:18 AM   in response to: Ryan in response to: Ryan
 
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Hi Ryan

What your report shows is an order. It won't actually show as a sale until the payment clears. Usually refunds still show on your sales page but cancel themselves out, as in +1/-1.

It can sometimes take up to a day for an order to appear as a sale, and if the payment is declined, they never show up.

Hope that helps. J
Ryan

Posts: 3
Registered: 09/15/15
Re: Shows a unit sold but no royalty from sale
Posted: Oct 2, 2017 12:38 PM   in response to: Donna St Felix in response to: Donna St Felix
 
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I am looking at the Orders Graph. Thanks for the information.
Ryan

Posts: 3
Registered: 09/15/15
Re: Shows a unit sold but no royalty from sale
Posted: Oct 2, 2017 12:39 PM   in response to: Mrs Julia Evans in response to: Mrs Julia Evans
 
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I'm guessing that it just didn't go through. It shows that the order was on the 28th so I'd think it would have gone through by now if it were going to. Thank you for your help.
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