For errors related to your shipping destination, check How do I order a proof or author copy? to ensure you’re ordering from the correct marketplace for your destination.

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Troubleshoot common problems with proof orders:

• Not signed in to your KDP account. If you add items to your Cart or basket while signed in to your KDP account and then sign out, your items will seem to disappear. If this is the case, you should be able to retrieve your Cart or basket by signing back in to your KDP account.
• Expired proof request. Within four hours of requesting proof copies, you'll receive an email with a link to complete the order. If you don't complete the order within 24 hours of receiving this email, the request expires. If your request expires, you can submit another proof request.
• Different marketplace chosen. When you choose a marketplace for your request, you'll complete your order by going to the corresponding Amazon site. For example, if you choose Amazon.co.uk, you need to go to your Amazon.co.uk basket to complete the order. For more information, visit How do I order a proof or author copy?

No option to order. To order proof copies, you need to approve the book in Print Previewer. Also, if you already submitted your book for publication, you won't be able to order proof copies while your book is in Review or Publishing status. Once your book is in Live status, you will be able to order proof copies.

No proof request confirmation email. Within four hours of requesting your proof copies, you'll receive an email with a link to complete your order. After you receive this email, click Proceed to Shopping Cart/basket to complete your order. If you can't find the email, or you deleted it, check your Cart or basket for your proof copies order.

Browser issues. Sometimes you may have trouble ordering proof copies because of your web browser. Try clearing your cache and deleting your cookies. Check your browser's help files for instructions on clearing cache and deleting cookies.