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Sign in to Your KDP Account

To access your KDP Bookshelf, reports, and personal and financial information, you must log in with your unique email address, password, and one-time password. Your account is your own and your log in credentials should not be shared.

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Contents


Sign-in issues

Sometimes multiple accounts are created if you visit Amazon and accidentally indicate that you're a new customer when you sign in. This creates another account with the same email address and a different password. When signed in to one account, you won't be able to see or edit in the other account.

To fix this, sign out of the current account and then sign back in again with the email and password associated with your KDP account. We recommend clearing any saved passwords from your browser before signing in again.

If you are experiencing issues signing-in, we recommend checking your:
  • Email Address: Your email address must be in the format username@domain.com (or .net, .org, etc.). If you have more than one email address, make sure you're using the correct email address and password combination.
  • Mobile Phone Number: If you created your account with a mobile phone number, you'll need to use your mobile phone number to log into your account. Make sure that you're including your country code in your mobile phone number.
  • Password: Check CAPS Lock and NUM Lock on your keyboard. Passwords are case sensitive, so "PASSWORD" and "Password" are recognized as two different passwords. If you're sure you're using the correct email address or mobile phone number, try our Password Reset page, if you haven’t received an email from Amazon, check your Junk or Spam folder.
  • Try resetting your email through your email provider.
If you no longer have access to the email address associated with your Amazon account, and you're unable to receive the password reset email, open a new KDP account and contact us for further assistance.

Moved from CreateSpace? Learn which email to use on KDP to access your books.



Reset your password

Forgot the password for your KDP account? To reset it:

  1. Go to KDP and click Sign in.
  2. Click Forgot your password? This opens the "Password assistance" window.
  3. Enter the email address or mobile phone number associated with your KDP account.
  4. Enter the One Time Password sent to the email address or mobile phone number associated with your account and click Continue.
  5. To protect your account against unauthorized access, you may also be required to enter your zip code or credit-card expiration date. After you’ve done so, click Continue.
  6. Enter your new password.
  7. Click Save changes and Sign-In.


Change your password

KDP uses the same credentials as your Amazon account. Whether you created your account at KDP first or used an existing Amazon account, you can update your email preferences in Your Account. To change your password:

  1. Go to the Login & security page.
  2. Sign in with your current email address and password.
  3. Under the Password section, click Edit.
  4. Enter your new password.
  5. When you're done, click Save changes.



Two-step verification

Your account security is very important to us. When you try to access Your Account page in KDP – which provides access to your books and personal and financial information – we'll ask you to enter a random code that we send you in addition to your email address and password. This code is called a one-time password (OTP), and it's different than your account password. You can receive the OTP via text message, voice call, or authenticator app. It expires after 10 minutes. After that, you'll need to request a new OTP.

Two-step verification provides an additional layer of protection to your data and cannot be disabled.

Experiencing issues with two-step verification? Learn what to do.


Browser Errors

You may see a variety of web error messages when accessing web pages. These error messages are delivered to your browser whenever an error occurs while loading a requested page.

Error 404 Not Found.
You may see this error message in multiple scenarios:
  • When trying to access a page that doesn’t or no longer exists.
  • When signing-in in to your KDP account, this error message means your account is closed, and you will need to contact us for further assistance.

Error Message 500, Internal Server Error.
This error message means there is a technical problem with the web server, indicating the KDP website may be down for maintenance or is overloaded by excessive users at one time. Many times, this error is temporary and you can check back again after 10-15 minutes.



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