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Quality Issues Dashboard

To make it easier to manage and fix open quality issues in your eBooks, we've created the Quality Issues Dashboard. To learn about the issues we see most frequently, see the Guide to Kindle Content Quality.

How it works

Video: Quality Issues Dashboard (no audio)

Step 1

Go to the Quality Issues Dashboard

If we find a quality issue in your eBook or a customer reports one, we'll send you an email directing you to the Quality Issues Dashboard, where you'll get a detailed view of each individual issue. (You can also access the Dashboard through the banner on your Bookshelf.) The Dashboard lets you filter by attributes like:

  • Title
  • Author
  • Status (e.g., suppressed, warning)
  • Issue type (e.g., eBook content, metadata)

Step 2

Review issues

On titles with reported quality issues, you'll see each individual issue (e.g., image quality, typo, formatting), as well as notes and suggested updates (e.g., image is blurry, change "ad" to "and").

Step 3

Make corrections

After you've reviewed the issues, you tell us if you're going to fix them or if they're not an issue by clicking one of three buttons: 1) I will fix, 2) Not an issue, 3) Cannot fix or 4) Appeal. You don't have to fix all issues at once. You can fix one, a few, or all in one session. It's up to you.

Not sure which button to click? Some examples:

  • There's a typo. Click I will fix.
  • There's an intentional misspelling (a character speaks a dialect). Click Not an issue.
  • Your book has an old photograph that's blurry and won't have high resolution. Click Cannot fix.
  • There's an incorrect change in the language metadata. Click Appeal.

We recommend that you add comments if you choose Not an issueCannot fix or Appeal. Then we know why something's not an issue.

Step 4

Upload revised files

After you click I will fix, fix the issues within your files and upload your revised files for review:

  1. Go to your Bookshelf.
  2. Click the ellipsis button ("") under KINDLE EBOOK ACTIONS next to the book you want to upload.
  3. Choose Edit eBook Content.
  4. In the Manuscript section, click Upload eBook manuscript.
  5. Find your manuscript file on your computer and click Open. After we finish converting your file, a confirmation is displayed. This can take 5–7 minutes.
  6. Click Save and Continue. This takes you to the Pricing page.
  7. Click Publish at the bottom of the Pricing page.

We'll review your revised files within 3 days.

Step 5

Track review status

To track review status, you can filter by tabs that correspond to the review steps:

  1. Review these issues. We're waiting for you to tell us you're fixing the issues or that they're not issues.
  2. Make corrections. You've told us you'll fix the issues and will upload the revised files, but you haven't uploaded them yet.
  3. Under review by Amazon. You've uploaded the revised file and we're checking the new content.
  4. Resolved. We've verified that you've fixed the issues. Learn more about notifying customers about eBook updates.
If you want to change your response or ask a question about an issue, you can click More Options to let us know.

Note: Until all issues are resolved, you'll receive an email a month pointing you to the Dashboard.

Export issues to Excel

Video: Exporting quality issues to Excel

To export all of your quality issues to Excel:

  1. Go to the Quality Issues Dashboard.
  2. Click Export all issues
  3. Enter a name for your report. The report will be ready in 2–5 minutes.
  4. Click Go to Export History.
  5. Click the Download button next to the report.

Personal information

The Dashboard isn't designed to store personal information, such as email addresses, phone numbers, and credit card numbers. If you enter personal information in the Internal Notes or Comments fields, the Dashboard will ask you to remove it when you submit your response. If you don't remove the information, the Dashboard will automatically remove it when you submit your response.

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