English | Help | Sign in

Please rate your experience using this page


Delighted

Satisfied

Disappointed

Thank you! We appreciate your feedback.

Click here to take our survey and give us detailed feedback. If you're having a problem and need assistance, please contact us.

Help Topics

Contact Us

Have feedback? Can't find your answer in our Help pages?

Contact Us

Quality Issues Dashboard

To make it easier to manage alerts about your eBooks' quality issues, we've created the Quality Issues Dashboard. On your Dashboard, you can see all issues for all your titles and fix them. To learn about the issues we see most frequently, see the Guide to Kindle Content Quality.


How it works

Video: Quality Issues Dashboard (no audio)

Step 1

Go to the Quality Issues Dashboard

If we find a quality issue in your eBook or a customer reports one, we'll send you an email directing you to the Quality Issues Dashboard, where you'll get a detailed view of all individual issues. (You can also access the Dashboard by going to your Bookshelf.) The Dashboard lets you filter by attributes like:

  • Title
  • Author
  • Status (e.g., suppressed, warning)
  • Issue type (e.g., eBook content, metadata)

Step 2

Review issues

When you find the titles with the reported issues, you'll see the individual issues (e.g., image quality, typo, formatting), as well as notes and suggested updates (e.g., image is blurry, change "ad" to "and").


Step 3

Make corrections

After you've reviewed the issues, you tell us that you're going to fix them or that they're not an issue by clicking one of three buttons: 1) I will fix, 2) Not an issue, or 3) Cannot fix. You don't have to fix all issues at once. You can fix one, a few, or all in one session. It's up to you.

Not sure which button to click? Two examples:

  • There's an intentional misspelling (a character speaks a dialect). Click Not an issue.
  • Your book has an old photograph that's blurry and won't have high resolution. Click Cannot fix.

We recommend that you add comments if you chose either of these options. Then we know why something's not an issue.


Step 4

Upload revised files

After you click I will fix, upload your revised files through the normal process by selecting Edit eBook Content on the title in your Bookshelf. We'll review within two days.


Step 5

Track review status

To track review status, you can filter by the tabs listed below. The tabs correspond to the review steps:

  1. Review these issues. We're waiting for you to tell us you're fixing the issues or that they're not issues.
  2. Make corrections. You've told us you'll fix the issues and will upload the revised files, but you haven't uploaded them yet.
  3. Under review by Amazon. You've uploaded the revised file and we're checking the new content.
  4. Resolved. We've verified that you've fixed the issues. Learn more about notifying customers about eBook updates.
If you want to change your response or ask a question about an issue, you can click More Options to let us know.

Note: Until all issues are resolved, you'll receive an email a week pointing you to the Dashboard.


Export issues to Excel

Video: Exporting quality issues to Excel

To export all of your quality issues to Excel:

  1. Go to the Quality Issues Dashboard.
  2. Enter a name for your report.
  3. Click Export. The report will be available in two to five minutes.
  4. Click Go to Export History.
  5. Click the Download button next to the report.


Personal information

The Dashboard isn't designed to store personal information, such as email addresses, phone numbers, credit card numbers. If you enter personal information in the Internal Notes or Comments fields, the Dashboard will ask you to remove it when you submit your response. If you don't remove the information, the Dashboard will automatically remove it when you submit your response.

We're Sorry.
The service or feature you're trying to use is currently unavailable. We're working to solve the problem as quickly as possible. Please try again later.
Your session has expired

Please sign in again.

Sign In
Adobe Flash

To view this page, you'll need Adobe Flash Player.

If you have already installed it, please make sure it is up to date and enabled.

Get the latest version of Adobe Flash Player
edit