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Troubleshoot Payment Issues

Contents:


When will I get my payment?


Royalties are paid every month, approximately 60 days after the end of the month in which the sale was reported (90 days for Expanded Distribution sales) as long as you meet the minimum threshold for payment.

Timing for the delivery of funds to your account or mailing address varies based on payment method chosen:

Direct deposits  
Direct deposit payments can take 1–5 business days to show on your bank account from the payment date. If your bank is located in India, direct deposit payments can take 7–10 business days past the payment date before they show in your bank account. 

Wire payments
Wire payments can take 5–10 days. If in your Payments Report you see the amounts showing as "Paid," but the payment still doesn’t appear in your account, please contact your financial institution for verification.

Check
Check delivery time frames vary depending on location. After the payment date it can take up to 30 days for the check to reach the address in your KDP account. Please allow this much time before reporting your check as lost, and be sure to confirm the payment address on your account is correct.

Note: Prior to issuing payment through wire and check, you must accrue a minimum amount of earned royalties through the sale of your book. Learn more about how KDP minimum payment requirements work.


Why have I not received my payment?


Below are some of the most common causes of missing payments:

Account information mismatch: If the information you enter in your KDP account doesn't exactly match the information your bank has on file for you, the bank will reject an electronic transfer of funds.
Additionally, if you use a pen name in the account holder name of the Getting Paid section that does not match your information on file with your bank, the bank will reject the payment.

Payment method updates: If you change your payment method, payments will be issued in your selected payment method approximately 60 days after the end of the month during which sales occur (90 days for Expanded Distribution), once any applicable threshold is met.


My payment is lower than expected. Do I pay taxes on royalties?


Your royalty payments can be subject to tax withholding, which may cause your balance not to reach the payment threshold and delay payment. To review payment threshold information by method and currency, visit our Tax Withholding article.


Why do I only receive royalties for some marketplaces?


The top reasons why publishers receive payments only for some marketplaces are:

  • Not all the marketplaces have accrued royalties.
  • Not all the marketplaces have met the necessary threshold to process the payment (if the method is check or wire).
  • When converting local royalty earnings to a different country, the amount to be paid after conversion didn't meet the minimum amount banks will allow us to send (if the method is direct deposit or wire).

Still having payment issues? Contact Us



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