English | Help | Sign in

Please rate your experience using this page


Delighted

Satisfied

Disappointed

Thank you! We appreciate your feedback.

Click here to take our survey and give us detailed feedback. If you're having a problem and need assistance, please contact us.

Help Topics

Contact Us

Have feedback? Can't find your answer in our Help pages?

Contact Us

Two-Step Verification

Your account security is very important to us. Two-step verification helps us take extra measures to protect your account information. When you try to access Your Account page in KDP, we'll ask you to enter a random code that we send you. This code is called a one-time password (OTP), and it's different than your account password. You can receive the OTP via text message, voice call, or authenticator app. It expires after 10 minutes. After that, you'll need to request a new OTP.

Note: The first time you complete two-step verification, we recommend that you choose to get the OTP via text message. If you choose voice call, you won't see the option for text messages next time. Learn how to change from calls to texts.


Contents


Can I skip two-step verification?

No. Two-step verification adds a layer of security to your KDP account. To protect your account information, you have to enter an OTP before you can access Your Account page in KDP.


Is two-step verification required every time I sign in?

Two-step verification is not required to sign in to KDP. It's only required when you access Your Account page in KDP. If you're prompted to enter an OTP when you sign in, it's likely because you've enabled two-step verification for your Amazon customer account.

To disable two-step verification for sign-ins:

  1. Go to your Amazon customer account on Amazon.com
  2. Under Account & Lists, click Your Account
  3. Choose Login & Security
  4. Click Edit next to Two-Step Verification (2SV) Settings
  5. If two-step verification is enabled, click Disable
  6. Complete two-step verification by receiving an OTP
  7. Enter the OTP you received
  8. Confirm that you want to Disable two-step verification
  9. Don't choose the option to clear your settings unless you plan to add a new phone number or authenticator app

Important: Even if you disable two-step verification for sign-ins, you'll still need to complete two-step verification when you access Your Account page in KDP.


What phone number is used for two-step verification?

If you choose to get the OTP via text message or voice call, we'll use the phone number from the Amazon customer account you used to set up your KDP account. This may be different than the phone number you added to your KDP account. If you haven't added a phone number to your Amazon customer account, you'll be prompted to provide one.


How do I verify or update my phone number?

During two-step verification, we'll show the last 3 digits of your phone number. To see the full phone number or change it:

  1. Go to your Amazon customer account on Amazon.com
  2. Under Account & Lists, click Your Account
  3. Choose Login & Security
  4. Click Edit next to Two-Step Verification (2SV) Settings
  5. In the Enrolled 2SV Authenticators section, you can:

    • Check which phone number or numbers are used for two-step verification
    • Update a phone number by clicking Change
    • Remove a phone number by clicking Remove
    • Add a phone number by clicking Add new phone or Authenticator App. You can add up to 2 phone numbers. Learn how to add an authenticator app.

Important: The Get Started button on the Two-Step Verification (2SV) Settings page lets you enable two-step verification for your Amazon customer account. You don't need to enable this if you just want to update your phone number.


What if I can't access the phone number?

If you can't access or don't recognize the phone number we're using for two-step verification, follow the steps for account recovery.


What if I don't have a cell signal or can't get calls or texts?

If you can't receive the OTP via text message or voice call, download an authenticator app on your smartphone or mobile device (tablet, iPad). You can use the authenticator app to generate an OTP. Enter the OTP on the two-step verification page, the same way you would if you received it via text message or voice call.


What's an authenticator app and why should I use one?

An authenticator app is a software application that generates an OTP, which you can use for two-step verification. An authenticator app is a good option if you don't want to provide your phone number or aren't able to get the OTP via text or call. You don't need a cell signal to use an authenticator app.

You can download authenticator apps from the app store on your smartphone or mobile device (tablet, iPad). On desktop computers, you can download an authenticator as a browser extension (add-on).

There are many third-party authenticator apps. You can use any app you want. These apps don't have access to your Amazon account information.


How do I add an authenticator app?

To use an authenticator app for two-step verification, follow these steps:

  1. Search for an authenticator app:
    • Smartphones or mobile devices. Go to the app store and search for "authenticator app". Search results will show third-party apps such as Google Authenticator and Microsoft Authenticator. You can use any app you want.
    • Desktop computers. Use a search engine to find an authenticator extension (add-on) that works with your browser. For example, if you use Firefox, search for "Firefox authenticator".

  2. Download the authenticator app or extension of your choice
  3. Go to your Amazon customer account on Amazon.com
  4. Under Account & Lists, click Your Account
  5. Choose Login & Security
  6. Click Edit next to Two-Step Verification (2SV) Settings
  7. In the Enrolled 2SV Authenticators section, click Add new phone or Authenticator App
  8. Choose Authenticator App and follow the instructions that appear

Important: The Get Started button on the Two-Step Verification (2SV) Settings page lets you enable two-step verification for your Amazon customer account. You don't need to enable this if you just want to update your phone number.


What if I don't receive an OTP?

If you don't receive an OTP, try these steps:


What if I get an error that says the OTP isn't valid?

If you get an error message that says the OTP is not valid, try these steps:

  • Check that the OTP you entered matches the OTP we sent you
  • Try to enter the OTP again. If you're using an authenticator app, wait for the OTP to expire. When a new OTP generates, enter the new OTP.
  • Click Didn't receive the OTP? and get a new OTP via a different phone number or method
  • After you receive the OTP, make sure to enter it within 10 minutes
  • If you receive multiple OTPs, make sure to enter the newest one


What if I get an error that says you can't call me?

If you get an error message that says we're unable to deliver the OTP over a phone call, it may be because you tried to complete two-step verification repeatedly. Please wait 10 minutes and try again. In some cases, you may need to wait 12 hours to try again. You can also try an authenticator app.


How do I change from calls to texts?

If you choose to get the OTP via voice call the first time you complete two-step verification, you won't see the option for text messages next time. To change from voice calls to text messages, follow these steps:

  1. Go to your Amazon customer account on Amazon.com
  2. Under Account & Lists, click Your Account
  3. Choose Login & Security
  4. Click Edit next to Two-Step Verification (2SV) Settings
  5. In the Enrolled 2SV Authenticators section, click Add new phone or Authenticator App
  6. Complete two-step verification by receiving an OTP via voice call
  7. Enter the OTP you received and the Add backup method page will open
  8. Choose Text message and enter your phone number. This can be the same number you used for voice calls, or a different number.
  9. Click Send OTP to get a code via text message
  10. Enter the OTP you received and click Verify OTP and continue

You should now be able to choose text messages or voice calls for two-step verification.


What if I still need help?

If you still need help, please contact us. If you need help with settings in your Amazon customer account, contact Amazon Customer Service.



Did this page answer your question? Yes | No

The survey is hosted by Qualtrics, so you'll visit their site to fill it out.

An unexpected error occurred. Please try again later.
Your session has expired

Please sign in to continue

Sign In
edit