Your KDP account is connected to and uses the same credentials as your Amazon customer account. Your Account is where your personal, tax, and financial information is stored. Learn how to access and update your information

Contents

• Access your account
• Updating account information
• Edit email address
• Complete or update tax interview
• Merge accounts
• Close an account
• Reopen an account
• Manage a deceased author's account
• Contact KDP support

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Access your account

1. Sign in to KDP
2. Click Your Account at the top of the page.
3. Follow the instructions for two-step verification
4. Once you've successfully passed two-step verification, your account page will open.

Experiencing issues signing-in?? Learn what to do

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Updating your account information

To update your name, address, or phone number:

1. Sign in to KDP.
2. Click Your Account at the top of the page.
3. Follow the instructions for two-step verification.
4. When your account page opens, click Author/Publisher Information.
5. Update your name, address, and phone number.
6. Scroll to the bottom of the page and click Save.
7. Update your information in the tax interview.

*Note: This information should match the information given in your tax interview. Learn how to update your tax information.
Changing your phone number doesn’t update the number for two-step. Learn how to change your number for two-step verification.

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Update your email address

Whether you created your account at KDP first or used an existing Amazon customer account, you can update your email preferences in Your Account on Amazon.com. To change your email address:

1. Go to the Login & security page of your Amazon account.
2. Sign in with your current email address and password.
3. Under the Email section, click Edit.
4. Enter the new email address and the characters you see in the security challenge.
5. When you're done, click Save changes.

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Complete or update tax interview

U.S. tax regulations require Amazon to collect information about your tax status under U.S. law using our short online tax interview. This is because Amazon issues payments that can be regarded as income. We must receive and validate your tax identity information before you can update existing books or publish new books in the Kindle store.

To complete the tax interview:

1. Go to your account page.
2. Under "My Account," click Tax Information.
3. Click Complete Tax Information. If you're updating your tax information, click View/Provide Tax Information.

Answer all questions and enter all information requested during the interview. You may retake the interview anytime your information or circumstances change. You can check the status of your tax information anytime under the "Tax Information" section of your KDP Account. Validated tax information will show a Tax Account Status of "Completed."

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Merge accounts

To have your accounts merged, you need to contact us. You will need to:

• Ensure to write from the email address associated with KDP account you want to merge to another account.
  
• Provide a title of one book from each KDP account and its corresponding ASIN or ISBN.
• Have live titles in both account.
• Remove any Ads promoting your KDP titles and create new Ads from your new account.
  
• Ensure your account information is updated to pay any outstanding royalties. Learn more about updating bank details.

Merging your KDP accounts will move your published books from your old KDP account to your new one. The below information will not be transferred:

• Old account information
• Tax interview details
• Sales reports
• Payment information to the new account
• Active Ads running for your title published in old account
• A+ Content. You can replicate your projects on the new account.
  

Reports will no longer be accessible with the old account. We recommend downloading your reports before merging accounts.

After you gather the information we need and verify your account details, contact us. We'll move the old account and then confirm that this is done.

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Close an account

You need to contact us to have your account closed.
Before we can close your account, you need to:

• unpublish available books.
• If there are royalties pending in your account, please verify that your name, account number, and routing number are current and match the account information on file with your financial institution. This ensures that you receive outstanding royalties.

After you unpublish your books and verify your account details, contact us to authorize the closure of your account.

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Reopen an account

To reopen an account, you need to contact us. Our team will evaluate the possibility of reopening your account.

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Manage a deceased author's account

Our team can help you during this difficult time. To request access to a KDP author's account after they have passed away or become incapacitated, please contact us. To access the contact us form, either sign-in or create a free KDP account. We take security very seriously, so before we can help you access the account, you will need to provide the following documentation:

• Death certificate
• One of the following court-issued letters indicating that you own the rights to the account:
  • Estate Owner
  • Next Executor
  • Next of kin
  • Will

Once you have access to the account, our team can help you to either close, merge, or take ownership of the account.

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Contact KDP support

To contact us, follow these steps:

• Sign to your KDP account
• Scroll down and click Contact Us
• Select a topic related to your issue in the left menu
• Select your preferred contact method (email, phone)

If you’re contacting us through email, make sure:

• Your email preferences accept incoming emails from KDP (@kdp-support.amazon.com)
• Your inbox has enough space to receive emails
• You are using an email address related to your KDP account

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