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Manage Your Account

Your KDP account is connected to an Amazon account. To change your email address, password, or other details, go to Your Account. If you change your account details (including name, email address, and mailing address), you need to update your tax information. If you change any of these details, please retake the tax interview.
A guide to publishing on Amazon
 


I can't sign in.

Sometimes multiple accounts are created if you visit Amazon and accidentally indicate that you're a new customer when you sign in. This creates another account with the same email address and a different password. When signed in to one account, you won't be able to view or edit in the other account. To fix this, sign out of the current account and then sign back in again with the email and password associated with your KDP account. We recommend clearing any saved passwords from your browser before attempting to sign in again.

Forgot the password for your KDP account? To reset it:

  1. Go to KDP and click Sign in.
  2. Click Forgot your password? This opens the "Password assistance" window.
  3. Enter the email address or mobile phone number associated with your KDP account.
  4. Enter the characters as they are given in the challenge and click Continue.
  5. You'll receive an email from us with a link and instructions for resetting your password. If you don't receive the email, check your junk mail folder for an email with the subject line "Amazon.com Password Assistance."
  6. Click on the link in the email. This opens the "Create new password" page.
  7. Enter your new password.
  8. Click Save changes and sign in.


Change your email address

KDP uses the same credentials as your Amazon customer account. Whether you created your account at KDP first or used an existing Amazon customer account, you can update your email preferences in Your Account. To change your email address:

  1. Go to the Login & security page of your Amazon account.
  2. Sign in with your current email address and password.
  3. Under the "Email" section, click Edit.
  4. Enter the new email address and the characters you see in the security challenge.
  5. When you're done, click Save changes.
  6. Go to your KDP account.
  7. Go to the bottom of the page and click Save.

Note: To avoid creating duplicate publisher accounts, remember to confirm and save your information in your KDP account after you make the changes.



Change your password

KDP uses the same credentials as your Amazon account. Whether you created your account at KDP first or used an existing Amazon account, you can update your email preferences in Your Account. To change your password:

  1. Go to the Login & security page.
  2. Sign in with your current email address and password.
  3. Under the "Password" section, click Edit.
  4. Enter your new password.
  5. When you're done, click Save changes.


Change your payment information

For security purposes, you cannot edit an existing bank account's details. You need to go to your account, add a new bank, and then delete the old entry. Learn more about updating your payment method.



Merge your accounts

To have your accounts merged, you need to contact us. We need the title of one book from each KDP account and its corresponding ASIN or ISBN. We'll only be able to move the old account if the new account has complete information. Also, if there are royalties pending in your account, please verify that your name, account number, and routing number are current and match the account information on file with your financial institution. This ensures that you'll receive outstanding royalties.

Once you've gathered the information we need and verified your account details, contact us and we'll move the old account and then confirm that this is complete.

Note: Merging your KDP accounts will move your published books from your old KDP account to your new one. However, it won't move old account information (e.g., tax interview details, sales reports, payment information) to the new account.



Close your account

To have your account closed, you need to contact us. Before we can close your account, you'll need to unpublish available books:

  1. Go to your Bookshelf.
  2. Click the ellipsis button ("...") under the BOOK ACTIONS menu next to the book you want to unpublish.
  3. Choose Unpublish.

Also, if there are royalties pending in your account, please verify that your name, account number, and routing number are current and match the account information on file with your financial institution. This ensures that you'll receive outstanding royalties.

Once you've unpublished your books and verified your account details, contact us and authorize the closure your account.



Order copies of your paperback

You can order author copies of books in "Live" status:

  1. Go to your Bookshelf.
  2. Find the paperback you want to order.
  3. Click the Order Author Copies link in the ellipsis ("...") menu.
  4. Enter the order quantity and choose the Amazon marketplace closest to your shipping destination
  5. Click Proceed to Checkout. You'll be redirected to the Amazon cart/basket of the marketplace you chose to complete your order.

Learn more about author copies.



Track sales

Go to your Sales Dashboard in your KDP reports to see units ordered, Kindle Edition Normalized Pages (KENP) read, and royalties earned for the past 90 days. Learn more about sales reports.



Where are my books?

If you sign in to your account and don't see your books, you may have logged in with the correct email address but a different password. To fix this:

  1. Sign out of KDP and Amazon.
  2. Clear your browser's cache and cookies, then close your browser.
  3. Open your web browser again, go to Your Account and log in with the email address and password combination you used to create your profile and upload your books.

If you're not sure which password you used, contact us.


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