Help Topics
- Help
- Account & Taxes
-
Book Formatting
-
Format Your Paperback
- Set Trim Size, Bleed, and Margins
- Format Front Matter, Body Matter, and Back Matter
- Save Your Manuscript File
- Paperback and Hardcover Manuscript Templates
- Cover Creator
- Create a Paperback Cover
- Format Images in Your Book
- Paperback Fonts
- Fix Paperback and Hardcover Formatting Issues
- Paperback Submission Guidelines
- Format Your Hardcover
- Format Your eBook
- Tools and Resources
-
Format Your Paperback
- KDP Publishing
- Orders & Book Copies
- Amazon Store & Detail Page
- Marketing & Distribution
- Book Updates
- Payments & Reports
- Legal & Content Guidelines
-
User Guides
-
Kindle Publishing Guidelines
- Getting Started
- General Best Practices
- Guidelines for Specific Types of eBooks
- Appendices
- KDP Jumpstart
- KDP University
-
Kindle Publishing Guidelines
Contact Us
Have feedback? Can't find your answer in our Help pages?
Contact UsManage Orders
Contents
- Check order status and track your package
- Cancel items or orders
- Change order information
- Damaged, lost, and defective copies
- Wrong items
- Issues with packaging
Check order status and track your package
If you’ve placed an order and want to know when it will arrive, you can track the status of your order by visiting the Your Account page of the Amazon marketplace where you placed your order. For example, if you ordered from Amazon.com, you’ll go to Amazon.com and follow the steps below:
- From Your Account, click the Your Orders button to access your order history.
- Locate the order you wish to track, and click the Track Package button. If there is no Track Package button, your order has not yet shipped, however you will still see an estimated delivery date, or Arriving date, on the order.
For missing packages that show as delivered:
For missing tracking information:
Cancel items or orders
You can cancel items or orders that haven't entered the shipping process yet by visiting the Order section in Your Account. To cancel an item or an entire order:
- Go to Your Orders on the Amazon site where you placed the order (e.g. Amazon.com, Amazon.it).
- Click Cancel Items.
- Select the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, select all of the items.
- Click Cancel checked items when finished.
After you cancel, we’ll send you a confirmation message to the email address on your account. You can also confirm that the order was canceled by visiting Your Orders. If you see the order in the Canceled Orders section, it was successfully canceled.
Note: Printed copies of a cancelled order will be placed in inventory to fulfill future orders.
Change order information
You can update your order quantity, billing address, shipping address and payment method on your unshipped orders by visiting the Orders section in Your Account. To edit an order from the Order Summary in Your Account:
- Go to Your Orders on the Amazon site where you placed the order (e.g. Amazon.com, Amazon.in).
- Click the Order Details link for the order you wish to change.
- Follow the on-screen instructions to change the desired information.
- Click Change beside the information you want to change.
Damaged, lost, and defective copies
Some issues you may notice with your printed book may fall within expected variance that can occur for environmental and mechanical reasons, and aren’t considered defects:
|
Extra blank pages |
Due to KDP's unique print-on-demand model, your book may have blank pages placed at the end. Blank pages result as part of printing. Blank pages are an expected variance, and copies containing blank pages aren’t eligible for refunds.
|
|
Extra gutter or interior margin (white space in middle of the book)
|
To accommodate the binding process, we add about .13" (3.3 mm) of white space to the inside margin (gutter, or book's bound edge) of full bleed color ink books.
The white space is an expected part of printing and may appear even if the margins are set correctly.
To learn how to set your margins, visit Set Trim Size, Bleed, and Margins.
|
|
Cover shifting Spine not centered Wrong trim size
|
Shifting less than 0.125" (3.2mm)
Universally, in printing, there is an allowable amount of variance in shift and trim that could occur during production. Someone comparing more than one copy of a book may notice small differences between two copies. Our allowable variance is 0.125" (3.2mm).
|
|
Cover curling / book is wavy |
Since we print books on demand, we store book paper in a very dry environment. When we ship books, our customers typically receive them within 24 hours of printing, which means they're seeing the books within the first 24 hours that the book has been exposed to normal humidity, and normal humidity can cause the book to appear wavy. This is a by-product of the dry paper storage, and not a sign of damage. Within a month your book will adjust to normal humidity and the waves in the paper will straighten out again.
|
|
Issues present in the manuscript file |
If any issues with your printed copy are also present in the manuscript (e.g. typos, streaks, blurry images), they will not be considered manufacturing defects.
To fix common formatting issues, visit Fix Paperback and Hardcover Formatting Issues.
|
|
Copy printed from a previous manuscript file |
If you recently updated your book, and ordered a new copy, you may receive a copy from inventory that was printed prior to the changes.
While KDP is a print-on-demand model, when a copy is printed on demand and later canceled, that copy remains in inventory until sold.
You can check the printing date in the copy to confirm whether the copy was printed prior to the changes you submitted.
|
If your issue is outside variance (for example, shifting more than 0.125"), or your issue isn’t mentioned above, contact us and we’ll investigate further.
Important: When you contact us, include images of the issue using the attachment option in our contact us form. Images of the defects are required in order to request a refund or replacement, and including images in your first message will help us resolve your concern much more quickly.
We’ll also need the Product ID (the number under the barcode found on the last interior page):
Please also be sure to include any relevant details customer service might need, such as ASIN, ISBN, and replacement delivery address.
Damaged and lost
Wrong items
If you placed an order but received the wrong item, you can return the wrong item for a refund of the item you didn't receive through the Online Returns Center by choosing "Wrong item was sent." Damaged or defective books aren’t considered wrong items.
Issues with packaging
We make every attempt to make sure your order is packaged securely and efficiently. Most Amazon orders are shipped in corrugated containers with air-filled packing pillows as needed for protection. We've also developed a software program that determines the "right-sized" packaging for any given item, based on that item's dimensions and weight.
You can use our Packaging Feedback Program to let us know how we're doing:
