Contents

• Check order status and tracking
• Cancel items or orders
• Change order information
• See order history
• Damaged, lost, and defective copies
• Wrong items

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Check order status and tracking

After an order has shipped, you can track your packages on Amazon.com or in the Amazon mobile app. From Your Orders, you can find tracking information in your order details. To track your package:

1. Go to Your Orders on the Amazon site where you placed the order (e.g. Amazon.com, Amazon.in).
2. Go to the order you want to track.
3. Click Track Package next to your order (if shipped separately).

For missing packages that show as delivered:

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For missing tracking information:

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Cancel items or orders

You can cancel items or orders that haven't entered the shipping process yet by visiting the Order section in Your Account. To cancel an item or an entire order:

1. Go to Your Orders on the Amazon site where you placed the order (e.g. Amazon.com, Amazon.in).
2. Click Cancel Items.
3. Select the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, select all of the items.
4. Click Cancel checked items when finished.

After you cancel, we’ll send you a confirmation message to the email address on your account. You can also confirm that the order was canceled by visiting Your Orders. If you see the order in the Canceled Orders section, it was successfully canceled.

Note: Printed copies of a cancelled order will be placed in inventory to fulfill other orders.

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Change order information

You can update your order quantity, billing address, shipping address and payment method on your unshipped orders by visiting the Orders section in Your Account. To edit an order from the Order Summary in Your Account:

1. Go to Your Orders on the Amazon site where you placed the order (e.g. Amazon.com, Amazon.in).
2. Click the Order Details link for the order you wish to change.
3. Follow the on-screen instructions to change the desired information.
4. Click Change beside the information you want to change.

Note: If you need to submit changes to your order after it is in place, it may cause the Expected Delivery Date to change.

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See order history

1. Go to your Amazon customer account.
2. Sign in with the account information you used to place the orders.
3. Click the Your Orders button.

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Damaged, lost, and defective copies

• Damaged and lost. Within 30 days of receiving damaged copies or being notified copies were lost in transit, contact us about a refund.
  
  
• Defective. As with all books printed on demand, a small amount of printing and color variance in a given book is expected. Someone comparing more than one copy of a book may notice small differences between two copies. These differences aren't always defects and aren’t eligible for refunds. We have a 0.125" (3.2 mm) tolerance based on a variety of production issues.
  
  If you recently updated your book, and ordered a new copy, you may receive a copy from inventory that was printed prior to the changes. While KDP is a print-on-demand model, when a copy is printed on demand and later canceled, that copy remains in inventory until sold. You can check the printing date in the copy to confirm whether the copy was printed prior to the changes you submitted.
  
  Due to KDP's unique print-on-demand model, your book may have blank pages placed at the end. Blank pages result as part of printing. Blank pages are an expected variance, and copies containing blank pages aren’t eligible for refunds.
  

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Wrong items

If you placed an order but received the wrong item, you can return the wrong item for a refund of the item you didn't receive through the Online Returns Center by choosing "Wrong item was sent." Damaged or defective books aren’t considered wrong items.

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