Contents

• Check order status and tracking
• Cancel items or orders
• Change order information
• See order history
• Damaged, lost, and defective copies
• Wrong items

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Check order status and tracking

After an order has shipped, you can track your packages on Amazon.com or in the Amazon mobile app. From Your Orders, you can find tracking information in your order details. To track your package:

1. Go to Your Orders.
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2. Go to the order you want to track.
3. Click Track Package next to your order (if shipped separately).

• About missing packages that show as delivered:
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• About missing tracking information:
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  • Amazon.es

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Cancel items or orders

You can cancel items or orders that haven't entered the shipping process yet by visiting the Order section in Your Account. To cancel an item or an entire order:

1. Go to Your Orders.
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   • Amazon.es
2. Click Cancel Items.
3. Select the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, select all of the items.
4. Click Cancel checked items when finished.

After you cancel, we’ll send you a confirmation message to the email address on your account. You can also confirm that the order was canceled by visiting Your Orders. If you see the order in the "Canceled Orders" section, it was successfully canceled.

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Change order information

You can update your order quantity, billing address, shipping address and payment method on your unshipped orders by visiting the Orders section in Your Account. To edit an order from the Order Summary in Your Account:

1. Go to Your Orders.
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   • Amazon.es
2. Click the Order Details link for the order you wish to change.
3. Follow the on-screen instructions to change the desired information.
4. Click Change beside the information you want to change.

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See order history

1. Go to your Amazon customer account.
2. Sign in with the account information you used to place the orders.
3. Click the Your Orders button.

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Damaged, lost, and defective copies

• Damaged and lost. Within 30 days of receiving damaged copies or being notified copies were lost in transit, contact us about a refund.
• Defective. As with all books printed on demand, a small amount of printing and color variance in a given book is expected. Someone comparing more than one copy of a book may notice small differences between two copies. These differences aren't always defects and aren’t eligible for refunds. We have a 0.0625" (1.6 mm)–0.125" (3.2 mm) variance tolerance based on a variety of production issues. If you think the copies you received are outside the variances we allow, contact us.

Contact us about proof and author copies.

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Wrong items

If you placed an order but received the wrong item, you can return the wrong item for a refund of the item you didn't receive through the Online Returns Center by choosing "Wrong item was sent." Damaged or defective books aren’t considered wrong items.

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• Amazon.es

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