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Where's My Money?
Payment not received for all marketplacesWe pay royalties separately for each marketplace. The top reasons why publishers receive payments only for some marketplaces are:
- Not all the marketplaces have accrued royalties.
- Not all the marketplaces have met the necessary threshold to process the payment (if the method is Check or Wire)
- When converting local royalty earnings to a different country, the amount to be paid after conversion didn't meet the minimum amount banks will allow us to send (if the method is EFT or Wire).
Report shows an EFT/WIRE payment, but payment doesn't appear in bank accountPlease keep in mind that EFT payments can take 1-5 business days to show on your bank account from the payment date. In case of Wire payments, it can take 5-10 days.
If in your Payments Report you see the amounts showing as "Paid," but the payment still does not appear in your account, please reach out to your financial institution for verification.
Check has not arrivedCheck delivery time frames vary depending on location. After the payment date it can take up to a month for the check to reach the address in your KDP account. Please allow this much time before reporting your check as lost, and be sure to confirm the address on file is correct.
For more details on our payment process, see our Getting Paid help page.
For updates to your payment methods, see our Payment and Banking help pageIf you do not provide banking information in your KDP account, we’ll send a paper check in the local currency of the Amazon marketplace through which it was earned to the address you provided in your account.
Note: If the information you enter in your KDP account does not match exactly the information your bank has on file for you, the bank will reject an electronic transfer of funds. If you use a pen name in your KDP Account Payment Settings which does not match your information on file with your bank, the bank will reject the payment.